InMoment XI
NOVEMBER 21, 2012
In my last post , we looked at the correlation between 5pt and 11pt scales over time. We saw that they were very well aligned in how they changed together. However, an average score is not a complete picture.
Very Best Service
NOVEMBER 21, 2012
'Customer service: Do you play cat and mouse with your customers? In all likelihood, when customers contact your customer service team, they will be searching for a straight answer to what is not necessarily an easy question. Most of the time customers will also know exactly what they are looking for: a result. From the company''s point of view, there might be some hidding involved especially if they are not prepared to give what the customer demands, either out of policy or simply because they
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Brad Cleveland Blog
NOVEMBER 17, 2012
I recall a consulting assignment for the customer service operation of a large utility, with a client base in the millions.
InMoment XI
NOVEMBER 21, 2012
In my last post , we looked at the correlation between 5pt and 11pt scales over time. We saw that they were very well aligned in how they changed together. However, an average score is not a complete picture.
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InMoment XI
NOVEMBER 21, 2012
Last week, 16 people from Maritz Research attended The Market Research Event in Boca Raton, Florida. There were great networking opportunities among colleagues, vendors, clients and even competitors and also opportunities to share ideas. Maritz Research was the platinum sponsor for the conference and also gave three presentations. As always, Randy Brandt’s presentation (he blogged.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
NOVEMBER 21, 2012
In my last post , we looked at the correlation between 5pt and 11pt scales over time. We saw that they were very well aligned in how they changed together. However, an average score is not a complete picture.
InMoment XI
NOVEMBER 21, 2012
Last week, 16 people from Maritz Research attended The Market Research Event in Boca Raton, Florida. There were great networking opportunities among colleagues, vendors, clients and even competitors and also opportunities to share ideas. Maritz Research was the platinum sponsor for the conference and also gave three presentations. As always, Randy Brandt’s presentation (he.
InMoment XI
NOVEMBER 20, 2012
Remember the scene from Fargo where the nice midwestern couple were getting the run around on a new Oldsmobile by Mr. Gunderson? Well, we all know that happens from time to time, but how often does having to deal with “let me check with my manager” happen and how big of an impact does that.
InMoment XI
NOVEMBER 20, 2012
I made reference in a previous post to Second Delivery Nights and some folks wanted to know a little bit more about what’s involved with these initiatives. I am a big proponent of these events for several reasons. One of the main ones is that Maritz’ New Vehicle Customer Study tells us that new. View Article.
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InMoment XI
NOVEMBER 20, 2012
Remember the scene from Fargo where the nice midwestern couple were getting the run around on a new Oldsmobile by Mr. Gunderson? Well, we all know that happens from time to time, but how often does having to deal with “let me check with my manager” happen and how big of an impact does that.
InMoment XI
NOVEMBER 20, 2012
I made reference in a previous post to Second Delivery Nights and some folks wanted to know a little bit more about what’s involved with these initiatives. I am a big proponent of these events for several reasons. One of the main ones is that Maritz’ New Vehicle Customer Study tells us that new.
InMoment XI
NOVEMBER 20, 2012
Remember the scene from Fargo where the nice midwestern couple were getting the run around on a new Oldsmobile by Mr. Gunderson? Well, we all know that happens from time to time, but how often does having to deal with “let me check with my manager” happen and how big of an impact does that.
InMoment XI
NOVEMBER 20, 2012
I made reference in a previous post to Second Delivery Nights and some folks wanted to know a little bit more about what’s involved with these initiatives. I am a big proponent of these events for several reasons. One of the main ones is that Maritz’ New Vehicle Customer Study tells us that new.
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Brad Cleveland Blog
NOVEMBER 17, 2012
I recall a consulting assignment for the customer service operation of a large utility, with a client base in the millions.
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