InMoment XI
JUNE 9, 2014
The life insurance business is facing an unprecedented falloff in insurance purchase rates by Generations X and Y, those born after 1965. Interestingly, these age groups know they are underinsured, especially if they have families, but they have not corrected the situation. At the same time, recruiting agents in these generations is also becoming increasingly.
Joe Rawlinson
JUNE 9, 2014
'Every company, including your company, needs a strong value proposition. At the core, the value proposition is why a customer should do business with you and not somebody else. If you don’t have this differentiation, your business is doomed to struggle or die. Take a look at this email I got from L.L.Bean, the outdoor clothing retailer, and pay special attention to the big reminder they give the customer of why they should do business together: 1.
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Amity
JUNE 12, 2014
I have participated in several discussions around how to manage your Customer Success organization and the value it brings to your customer base and company. And a question I hear quite often is – is there opportunity to also drive incremental service revenue from your Customer Success staff? Traditional Professional Services offerings such as training and consulting services will likely always be offered on a cost basis, as these services are key to a successful new customer deployment, a
Very Best Service
JUNE 7, 2014
'Invest in customer service for a rainy day Sometimes, the trading environment for your company deteriorates considerably. This might be due to factors beyond your control such as interruption of public services, supplier failure, natural catastrophe or other unforeseen circumstances. When this happens, customer and employee loyalty becomes a major determinant of a company''s survival.
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InMoment XI
JUNE 11, 2014
“When people talk, listen completely. Most people never listen.” ? Ernest Hemingway Perhaps the most important factor in delivering a great customer experience is listening. A recent shopping experience left me wondering if my salesperson was wearing earplugs or if English was not his native tongue. It was time for a new mattress. My husband. View Article.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Strativity
JUNE 11, 2014
What do you envision when you think of excellence? Is it a Nobel Prize winner? A world leader? With the FIFA World Cup right around the corner, could it be Lionel Messi… or Cristiano Ronaldo? When you associate excellence with people like that, you subconsciously put excellence out of your reach. You make the concept unattainable by relating it to people you’ve never met and only read about post-achievements.
customer sure
JUNE 12, 2014
Customer relationship building is essential in converting prospects and web visitors to full paying customers – and even advocates of your business. Email is one of the best ways to do that, and relationship building should be the no.1 priority of all your email marketing activities. All too often ecommerce stores take the view that email marketing is about delivering mini-catalogues of products and special offers into the inbox of past and potential customers.
InMoment XI
JUNE 11, 2014
“When people talk, listen completely. Most people never listen.” ― Ernest Hemingway Perhaps the most important factor in delivering a great customer experience is listening. A recent shopping experience left me wondering if my salesperson was wearing earplugs or if English was not his native tongue. It was time for a new mattress. My husband.
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Strativity
JUNE 10, 2014
Webcast: Accelerating Cultural Transformation. Date: June 17, 2014 Time: 3pm – 4pm EDT . Click here to register. Consistently engaged employees are the key to creating better customer experiences and loyal customers, but as companies struggle to keep up with the fast-paced world of cultural transformation they are losing the hearts and minds of their employees.
Amity
JUNE 10, 2014
Amity sat down with Daniella Degrace, Former EVP of Customer Success at radian6 and Salesforce.com, to talk about customer success and posed a series of questions leading to the ultimate: If a development team were at her disposal what kind of customer success platform would you ask them to develop? Amity: Daniella, as a Customer Success executive what is critical to you?
InMoment XI
JUNE 11, 2014
“When people talk, listen completely. Most people never listen.” ― Ernest Hemingway Perhaps the most important factor in delivering a great customer experience is listening. A recent shopping experience left me wondering if my salesperson was wearing earplugs or if English was not his native tongue. It was time for a new mattress. My husband.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Strativity
JUNE 9, 2014
People create culture- so why is it so hard for people to change it? Culture is made up of many influences over the course of a long period of time. It’s a pattern that has evolved with the people that practice it. It’s not a written law. When you’re changing culture, you’re changing the intangible. Companies know culture is important, but they tend to get a little lost when they try to make positive, lasting changes to it.
Customer Interactions
JUNE 12, 2014
'As of May 15, 2014, the four major carriers in the US – Verizon, AT&T, Sprint and T-Mobile – all voluntarily committed to providing text-to-911 as a service in areas where 911 call centers are prepared to receive them. While text-to-911 is a voluntary option for PSAPs, some have already taken the initiative to become text-to-911 capable.
InMoment XI
JUNE 9, 2014
The life insurance business is facing an unprecedented falloff in insurance purchase rates by Generations X and Y, those born after 1965. Interestingly, these age groups know they are underinsured, especially if they have families, but they have not corrected the situation. At the same time, recruiting agents in these generations is also becoming increasingly.
CCO Council
JUNE 11, 2014
'I am often approached by senior level executives and asked whether their company really needs a chief customer officer. Their idea seems to be that some companies need a CCO and some don''t. My answer is often in the form of a correction. Hiring a chief customer officer is not an issue of if, but of when. Every company needs a CCO. However, timing is essential if the role is to be successful.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
InMoment XI
JUNE 9, 2014
The life insurance business is facing an unprecedented falloff in insurance purchase rates by Generations X and Y, those born after 1965. Interestingly, these age groups know they are underinsured, especially if they have families, but they have not corrected the situation. At the same time, recruiting agents in these generations is also becoming increasingly.
InMoment XI
JUNE 9, 2014
Data privacy is an increasingly important issue when you’re planning and executing a global customer experience program. Some thoughts to keep in mind. Until next time. @christravell PS For those looking for thought starters regarding improving the customer experience, I would recommend customerthink.com. Bob Thompson has created a very useful central repository of ideas that.
InMoment XI
JUNE 9, 2014
Data privacy is an increasingly important issue when you’re planning and executing a global customer experience program. Some thoughts to keep in mind. Until next time. @christravell PS For those looking for thought starters regarding improving the customer experience, I would recommend customerthink.com. Bob Thompson has created a very useful central repository of ideas that.
InMoment XI
JUNE 9, 2014
Data privacy is an increasingly important issue when you’re planning and executing a global customer experience program. Some thoughts to keep in mind. Until next time. @christravell PS For those looking for thought starters regarding improving the customer experience, I would recommend customerthink.com. Bob Thompson has created a very useful central repository of ideas that.
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