InMoment XI
APRIL 17, 2014
Today we start a new series on what’s involved in taking your Customer Experience Program global. We have been asked a lot about this in the last few months so we want to share some of what we’ve learned in designing and executing the only two truly global CE programs in the automotive industry. Hope. View Article.
Joe Rawlinson
APRIL 16, 2014
'Navigating today’s consumer marketplace is rather like walking a tightrope on a windy day. Fierce competition, rapidly changing technologies, and a customer base that is exposed to an omnipresent barrage of marketing campaigns are making it increasingly difficult to stay the course. Your customers are your number one asset and the best way to ensure your success is to serve those customers better than anyone else in your industry.
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Win the Customer
APRIL 14, 2014
'Bad service happens because there’s an inherent disconnect between the expectations of the customer and the demands of the call center.
CCO Council
APRIL 16, 2014
'I''m putting the finishing touches on the CCO Council 2014 Tenure Study and am excited to share a sneak preview. For the last four years, I have examined the role of the Chief Customer Officer to understand the context within which CCOs are functioning and the future of the role, specifically as these relate to the development and execution of potential CCO career strategies.
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InMoment XI
APRIL 17, 2014
Years ago, I attended a friend’s wedding and to my surprise, at the end of the wedding ceremony, the Rabbi talked about the importance of becoming friends and having a good relationship, because in 10 years, the bloom will be off the rose. While I was shocked that the rabbi would say such a thing.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Smith+co CX
APRIL 17, 2014
'According to research from Celebrus and Teradata , 80% of brands that responded to their survey see personalisation as key to their marketing success over the next two years and 78% plan to use real-time data in their multi-channel customer experience in the future. Katharine Hulls, VP Marketing, Celebrus Technologies, sums it up: “The ‘always-on, always-connected’ consumers of today are demanding more engaging and relevant content from brands and organisations.
Customer Interactions
APRIL 15, 2014
'The aftermath of the Boston Marathon bombing demonstrated the power of an effective emergency response. Law enforcement officials immediately snapped into action to control the situation; protect the victims, spectators, and athletes; and move mountains to identify and track down the suspects. A lot went right in the first minutes, hours, and days after the bombing, thanks in part to the advanced preparation of the agencies involved.
InMoment XI
APRIL 17, 2014
Today we start a new series on what’s involved in taking your Customer Experience Program global. We have been asked a lot about this in the last few months so we want to share some of what we’ve learned in designing and executing the only two truly global CE programs in the automotive industry. Hope.
Brad Cleveland Blog
APRIL 17, 2014
So, how do you get started? Let’s begin with a short note on definition. Mobile is often referred to as a “channel” in contact center circles… but it’s, of course, much more.
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InMoment XI
APRIL 17, 2014
Years ago, I attended a friend’s wedding and to my surprise, at the end of the wedding ceremony, the Rabbi talked about the importance of becoming friends and having a good relationship, because in 10 years, the bloom will be off the rose. While I was shocked that the rabbi would say such a thing.
InMoment XI
APRIL 17, 2014
Today we start a new series on what’s involved in taking your Customer Experience Program global. We have been asked a lot about this in the last few months so we want to share some of what we’ve learned in designing and executing the only two truly global CE programs in the automotive industry. Hope.
InMoment XI
APRIL 17, 2014
Years ago, I attended a friend’s wedding and to my surprise, at the end of the wedding ceremony, the Rabbi talked about the importance of becoming friends and having a good relationship, because in 10 years, the bloom will be off the rose. While I was shocked that the rabbi would say such a thing.
InMoment XI
APRIL 16, 2014
“Marketing research is undergoing radical change.” How many times have you heard that lately? And it’s true—at least the change part. But is it “radical” change? That depends on the lens through which one views the world. One thing that remains constant is the need for an academic education in order to succeed in our. View Article.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
InMoment XI
APRIL 16, 2014
“Marketing research is undergoing radical change.” How many times have you heard that lately? And it’s true—at least the change part. But is it “radical” change? That depends on the lens through which one views the world. One thing that remains constant is the need for an academic education in order to succeed in our.
InMoment XI
APRIL 16, 2014
“Marketing research is undergoing radical change.” How many times have you heard that lately? And it’s true—at least the change part. But is it “radical” change? That depends on the lens through which one views the world. One thing that remains constant is the need for an academic education in order to succeed in our.
Customer Interactions
APRIL 17, 2014
'Electric utilities are already highly regulated when it comes to securing critical cyber assets, but an incident in Silicon Valley last year has brought physical security to the forefront for the industry. At 1 a.m. on April 16, 2013, just one day after the Boston Marathon bombings, someone using automatic rifles opened fire on the Metcalf transmission substation, shooting for a full 19 minutes and leaving the scene only one minute before the police arrived.
Brad Cleveland Blog
APRIL 17, 2014
So, how do you get started? Let’s begin with a short note on definition. Mobile is often referred to as a “channel” in contact center circles… but it’s, of course, much more.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
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