InMoment XI
MARCH 7, 2014
Did you know today is Employee Appreciation Day? Since people are at the center of every service Maritz provides– whether it’s striving to understand customer satisfaction and loyalty or incenting employees to improve performance, we wanted to share a blog written by one of our sister companies. Our guest blogger is Kara Simon, the General.
GetFeedback
MARCH 7, 2014
The“triple bottom-line” is a movement for companies to succeed in financial profitability, while still giving back to the community.
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Win the Customer
MARCH 7, 2014
'When you fall in love you gladly go the extra mile for that special someone every time. Everything you do, are, and want to be is what will make that special person truly happy.
Aveus
MARCH 6, 2014
“My clients get paid for making successful decisions. My job is to provide the insights that increase the probabilities that they will make better decisions.” — Frank Pleticha. Frank and I reconnected recently. He had helped Aveus with our own customer experience research efforts some years ago and also assisted us on client work. Then we lost touch.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
MARCH 7, 2014
Did you know today is Employee Appreciation Day? Since people are at the center of every service Maritz provides– whether it’s striving to understand customer satisfaction and loyalty or incenting employees to improve performance, we wanted to share a blog written by one of our sister companies. Our guest blogger is Kara Simon, the General.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Win the Customer
MARCH 2, 2014
'Organizations that "get" customer experience and are known for their excellent customer service, realize that it''s more about the people you assemble to serve than the processes you have in place.
Service Untitled
MARCH 3, 2014
'For the third year in a row, customer satisfaction in the retail trade for the United States is at an all time industry high, but of course there are always some caveats since many of the top retailers who scored relatively low for customer satisfaction are among the top retailers. Go figure! The American Customer Satisfaction Index (ACSI) report examined the implications of both e-commerce and retail businesses concluding that better customer service, discounting of prices, and lower gasoline
InMoment XI
MARCH 7, 2014
Did you know today is Employee Appreciation Day? Since people are at the center of every service Maritz provides– whether it’s striving to understand customer satisfaction and loyalty or incenting employees to improve performance, we wanted to share a blog written by one of our sister companies. Our guest blogger is Kara Simon, the General.
Amity
MARCH 5, 2014
Customer Relationship Management or CRM has fast become a term associated with multiple departments within an organization. CRM technology was positioned as organizing, automating and synchronizing sales, marketing, customer service and technical support. And although individuals in each of the departments will always have a vested interest in and interact with the customer, the focus of yesterday’s CRM systems was sales operations and sales automation.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Win the Customer
MARCH 3, 2014
'Customers are living, breathing, feeling individuals who need care, attention, and meaning when it comes to the experience we create for them in our customer service offerings.
Doug Leather
MARCH 4, 2014
'Let’s face it. There is very little new about the concept of customer-centricity. There is however, plenty of room for improvement in both strategy and execution. What creates the problem? The traditional functional and product silo design of organisations creates serious problems. In these instances it’s almost impossible to operationalise around ‘the customer.
InMoment XI
MARCH 3, 2014
“My bank is just an app to me.” I hadn’t really thought about it, but it makes total sense. I was having a conversation with a client about the challenges of providing a great customer experience in banking. She mentioned that she has no allegiance to any bank because all they are is an app. View Article.
Customer Interactions
MARCH 6, 2014
'When Congress passed legislation to create the FirstNet (the First Responder Network Authority) just over two years ago, the idea of building a nationwide broadband network for first responders seemed a massive undertaking. Now that 2013 is in the rear view mirror, some would say it’s still a lofty goal, even though progress has been made. FirstNet is an independent group within the NTIA whose mission is to implement a nationwide interoperable public safety broadband network.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Win the Customer
MARCH 5, 2014
'By taking into consideration all the variables such as employee skills, preferences, location, and assets needed, service businesses can increase their first time fix rates almost overnight.
InMoment XI
MARCH 3, 2014
“My bank is just an app to me.” I hadn’t really thought about it, but it makes total sense. I was having a conversation with a client about the challenges of providing a great customer experience in banking. She mentioned that she has no allegiance to any bank because all they are is an app.
Amity
MARCH 7, 2014
It’s the Friday roundup of great blog posts that cover topics related to SaaS and the burgeoning Customer Success industry. SaaS. According to Jason Lemkin, today the bar is even higher in this third wave of startups: Is 5x the New 2x in Saas? [link]. For SaaS companies to succeed, they must turn motivation into capability. Just how do they achieve that – these three ways according to Tomasz Tunguz [link].
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Win the Customer
MARCH 3, 2014
'Working together with a customer, means being concerned about how you’re helping the customer succeed in getting what they need. This should always take precedence over workflows and metrics.
InMoment XI
MARCH 3, 2014
“My bank is just an app to me.” I hadn’t really thought about it, but it makes total sense. I was having a conversation with a client about the challenges of providing a great customer experience in banking. She mentioned that she has no allegiance to any bank because all they are is an app.
Win the Customer
MARCH 3, 2014
'Apple knows who they are, understand the needs of their customers, and they have a clear vision for the customer experience they want their customers to have. They stick with their plan and execute it to perfection time and time again.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Win the Customer
MARCH 4, 2014
'In most cases, great customer service starts with a clear philosophy and a commitment to creating something exceptional. Make sure you know what makes you unique, and have a guiding idea that governs all levels of your organization.
Win the Customer
MARCH 4, 2014
'Customer service quality is a manifestation of your customer care and the degree of your customer focus. The degree to which you go to serve your customers shows the true essence of the existence of your organization.
Win the Customer
MARCH 6, 2014
'Customers today crave that sense of connectedness with the people they do business. Too many corporations hide behind a faceless corporate image. And by doing that, they fail to connect with customers in a meaningful way.
Win the Customer
MARCH 7, 2014
'Whether you work from home or an office, you need reliable business insurance to protect yourself from liability and circumstances that interrupt business. Here''s a roundup of what to look for and how to budget accordingly.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
Win the Customer
MARCH 4, 2014
'Working in customer service is about helping people take that next step and move forward making things better. Customer service is about supporting when frustration overtakes and just before despair causes customers to give up.
Win the Customer
MARCH 1, 2014
'83% of online customers need customer service help in order to complete a purchase. Is your experience meeting customer needs?
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