Sat.Feb 08, 2014 - Fri.Feb 14, 2014

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Sergio Takes On the Toronto International Autoshow

InMoment XI

Yesterday was Press Day at the Toronto International Autoshow. The highlight was Sergio Marchionne who provided his usual candid views on the state of the automotive industry. As you can see from the picture, he was mobbed and responded to all comers without the help of any PR people. Very impressive even if his security. View Article.

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Great Moments in Selection Bias

GetFeedback

I conducted an informal survey today, asking 22 residents of my hometown, Charlotte, North Carolina, what they liked best about our city.

Survey 150
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3 Words to Avoid for Better Customer Service Communication

Win the Customer

'Millions of words are used each day in customer service communication; three little ones have great power to destroy your customer service experience and should be avoided at all cost. Studies have shown that vocabulary is a good predictor of success. Those who a greater mastery of language and the ability to communicate have greater […].

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Tackle Tough Problems with Design Thinking & Customer Journey Mapping

Touchpoint Dashboard

'“Most failures in industry are not that people can’t solve problems; it’s that they’re not always great at identifying the right problems to solve.” - John Kembel, Stanford d.School When John Kembel, founding member of the prestigious Stanford d. School, spoke those words at the recent Boulder Innovation Executive Forum, you could almost hear the […].

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Social Media Posts – The New Bitcoin?

InMoment XI

Have you heard? Social media posts are now currency. If you read this blog regularly, you can probably tell I listen to a lot of National Public Radio. Last night as I was driving across town I heard this pretty interesting story on their Marketplace program. One innovative company is trading merchandise for customer Tweets. View Article.

More Trending

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What is the Relationship Between Customer Service Quality and Market Share?

Win the Customer

'Is there a relationship between the size of a company and its ability to deliver quality customer service? What does it mean for business success?

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Collaborative Security: What’s in it for you?

Customer Interactions

'No security organization is an island. Time and time again, experience shows that results are best achieved through collaboration between public and private sectors, among agencies, and across city departments. Threats can be identified and mitigated faster, investigations can be resolved quicker, and money can be saved. So, what is collaborative security?

Video 29
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Sergio Takes On the Toronto International Autoshow

InMoment XI

Yesterday was Press Day at the Toronto International Autoshow. The highlight was Sergio Marchionne who provided his usual candid views on the state of the automotive industry. As you can see from the picture, he was mobbed and responded to all comers without the help of any PR people. Very impressive even if his security.

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The biggest problem with Customer Success and how you can fix it

Amity

Wow – how could an industry with the words customer + success have a problem? Those two words combined speak to all things positive and problem free. So what could possibly be wrong? Data. Big data, small data – all of that data! There certainly isn’t a lack of it. As a matter of fact there is probably too much of it – way too much of it to wade through.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Social Media Posts – The New Bitcoin?

InMoment XI

Have you heard? Social media posts are now currency. If you read this blog regularly, you can probably tell I listen to a lot of National Public Radio. Last night as I was driving across town I heard this pretty interesting story on their Marketplace program. One innovative company is trading merchandise for customer Tweets.

article thumbnail

Sergio Takes On the Toronto International Autoshow

InMoment XI

Yesterday was Press Day at the Toronto International Autoshow. The highlight was Sergio Marchionne who provided his usual candid views on the state of the automotive industry. As you can see from the picture, he was mobbed and responded to all comers without the help of any PR people. Very impressive even if his security.

article thumbnail

Social Media Posts – The New Bitcoin?

InMoment XI

Have you heard? Social media posts are now currency. If you read this blog regularly, you can probably tell I listen to a lot of National Public Radio. Last night as I was driving across town I heard this pretty interesting story on their Marketplace program. One innovative company is trading merchandise for customer Tweets.

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Video: The Future of Customer Experience – Part 3

InMoment XI

In the future, CE programs will have to be more of a dialogue, and the dialogue needs to be relevant to the customer. The days of a one way monologue where we take information from customers without giving anything back will be a thing of the past. This, and other thoughts, are in this week’s. View Article.

Video 200
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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

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The Problem with Many Customer Experience Measurement Approaches

InMoment XI

“It happens all the time.” Recently, I stayed in an upscale chain hotel that I often book when traveling. when I entered my room, I found a card with a note from the hotel manager: “My name is Karen M., the General Manager of the hotel. Whether you are here on a planned journey or. View Article.

Hotels 200
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Video: The Future of Customer Experience – Part 3

InMoment XI

In the future, CE programs will have to be more of a dialogue, and the dialogue needs to be relevant to the customer. The days of a one way monologue where we take information from customers without giving anything back will be a thing of the past. This, and other thoughts, are in this week’s.

Video 200
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The Problem with Many Customer Experience Measurement Approaches

InMoment XI

“It happens all the time.” Recently, I stayed in an upscale chain hotel that I often book when traveling. when I entered my room, I found a card with a note from the hotel manager: “My name is Karen M., the General Manager of the hotel. Whether you are here on a planned journey or.

Hotels 200
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The Future of Customer Experience – Part 3

InMoment XI

In the future, CE programs will have to be more of a dialogue, and the dialogue needs to be relevant to the customer. The days of a one way monologue where we take information from customers without giving anything back will be a thing of the past. This, and other thoughts, are in this week’s.

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The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

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The Problem with Many Customer Experience Measurement Approaches

InMoment XI

“It happens all the time.” Recently, I stayed in an upscale chain hotel that I often book when traveling. when I entered my room, I found a card with a note from the hotel manager: “My name is Karen M., the General Manager of the hotel. Whether you are here on a planned journey or.

Hotels 200