InMoment XI

JANUARY 9, 2014

Countless time and energy is directed towards making customers happy, and rightly so. After all, their constant patronage can equate to hefty profits—thus the saying “customer is king.” Companies are investing heavily to ensure the customer feels valued and appreciated. Yet recent studies show customers remain unhappy with the majority of services provided.

Study 291

Study Customers Company 291

GetFeedback

JANUARY 6, 2014

Use these seven tips to improve your engagement, brand perception, and response rates.

Survey 150

Survey Tips Brands Engagement 150

Win the Customer

JANUARY 9, 2014

'Forget the statistics, take good care of your employees and they''ll take good care of your customers. Employee happiness is the key to customer success.

Customer Success 145

Customer Success Customers Customer Service 145

Service Untitled

JANUARY 7, 2014

'This year, we decided to give copies of To Sell is Human: The Surprising Truth About Moving Others by Daniel H. Pink (signed by the author himself) to all of our employees at A Small Orange as part of our holiday gift package. As a very service-centric company, we wanted to illustrate the fact that sales isn’t what it used to be and isn’t all about conning people into making a buying decision they otherwise would be against.

Exercises 54

Exercises Sales Consulting Study 54

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Customers

InMoment XI

JANUARY 9, 2014

Countless time and energy is directed towards making customers happy, and rightly so. After all, their constant patronage can equate to hefty profits—thus the saying “customer is king.” Companies are investing heavily to ensure the customer feels valued and appreciated. Yet recent studies show customers remain unhappy with the majority of services provided.

Study 200

Study Customers Company 200

Win the Customer

JANUARY 7, 2014

'In an instant, mobile users read customer reviews, research products, and compare prices; the mobile customer experience is key for today’s informed customer base. In the 20th century, marketing was markedly different from the industry it is today. Companies would display ads on television, billboards and in print where potential customers were likely to see […].

Marketing 134

Marketing Customer Experience Technology Customers 134

Brad Cleveland Blog

JANUARY 8, 2014

Until recently, the most significant developments in customer service have been those envisioned and implemented by organizations—e.g., 800 numbers, routing systems, web-based services, multimedia capabilities, and real-time analytics, to name just a few.

Social Media 20

Social Media Analytics System Customers 20

InMoment XI

JANUARY 9, 2014

Countless time and energy is directed towards making customers happy, and rightly so. After all, their constant patronage can equate to hefty profits—thus the saying “customer is king.” Companies are investing heavily to ensure the customer feels valued and appreciated. Yet recent studies show customers remain unhappy with the majority of services provided.

Study 200

Study Customers Company 200

InMoment XI

JANUARY 8, 2014

I hope you had a wonderful holiday season. My family and I did. We live in Ohio so we went south to Florida for a week in search of a little warmth. We rented a house using Vacation Rental By Owner which I’ve used several times. If you are not familiar with it, it is a place.

Social Media 200

Social Media Management 200

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Communication

InMoment XI

JANUARY 8, 2014

I hope you had a wonderful holiday season. My family and I did. We live in Ohio so we went south to Florida for a week in search of a little warmth. We rented a house using Vacation Rental By Owner which I’ve used several times. If you are not familiar with it, it is a place.

Social Media 200

Social Media Management 200

InMoment XI

JANUARY 8, 2014

I hope you had a wonderful holiday season. My family and I did. We live in Ohio so we went south to Florida for a week in search of a little warmth. We rented a house using Vacation Rental By Owner which I’ve used several times. If you are not familiar with it, it is a place.

Social Media 200

Social Media Management 200

InMoment XI

JANUARY 6, 2014

There’s a small hideaway at the end of a remote Montana valley. Lovely cabins with classic wood stoves. A rustic lodge with restaurant and bar. Gaze at the stars while soaking in the natural hot springs after a day on perfect XC ski trails. It’s not for everyone.

Customer Experience 200

Customer Experience Customers 200

InMoment XI

JANUARY 6, 2014

There’s a small hideaway at the end of a remote Montana valley. Lovely cabins with classic wood stoves. A rustic lodge with restaurant and bar. Gaze at the stars while soaking in the natural hot springs after a day on perfect XC ski trails. It’s not for everyone.

Customer Experience 200

Customer Experience Customers 200

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

InMoment XI

JANUARY 6, 2014

There’s a small hideaway at the end of a remote Montana valley. Lovely cabins with classic wood stoves. A rustic lodge with restaurant and bar. Gaze at the stars while soaking in the natural hot springs after a day on perfect XC ski trails. It’s not for everyone.

Customer Experience 200

Customer Experience Customers 200

Win the Customer

JANUARY 5, 2014

'The way you express yourself in your customer service interactions will determine whether your message will be received in a positive or negative way.

Customer Service 142

Customer Service Customer relationships Interaction Communication 142

Win the Customer

JANUARY 10, 2014

'Most companies that set out to deliver better customer service today fall short of creating a customer experience that creates customer loyalty.

Infographics 140

Infographics Loyalty Customer Focused Customers 140

Win the Customer

JANUARY 4, 2014

'Most businesses fail to understand is that when you lose customer service focus it''s actually more costly to your business than great customer service.

Customer Service 128

Customer Service Customer Focused Customers Customer Experience 128

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Customer Experience

Win the Customer

JANUARY 8, 2014

'In order to increase your customer conversion rates, you need to optimize every channel and medium through which you interact with customers.

Strategy 133

Strategy Interaction Customers Customer Service 133

Win the Customer

JANUARY 6, 2014

'We are living in an era of constant customer engagement. And customer engagement is more complex today with higher expectations from informed customers.

Customer Engagement 126

Customer Engagement Engagement Data Customer Experience Management 126

Win the Customer

JANUARY 10, 2014

'Cold calls without thinking is difficult, but tailoring the call experience can lead to better customer service and improved customer contact success.

Sales 103

Sales Contact Center Tips Call Center 103

Win the Customer

JANUARY 6, 2014

'When done correctly, giving a gift to a customer can strengthen relationships with business associates, customers, and employees.

Customer relationships 97

Customer relationships Customers Customer Experience 97

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Brad Cleveland Blog

JANUARY 8, 2014

Until recently, the most significant developments in customer service have been those envisioned and implemented by organizations—e.g., 800 numbers, routing systems, web-based services, multimedia capabilities, and real-time analytics, to name just a few.

Social Media 20

Social Media Analytics System Customers 20