InMoment XI
NOVEMBER 8, 2013
Today we welcome a special guest to our blog, Heather Bartel. Heather is our colleague with evolve24 who originally posted this on the evolve24 blog–Evolving Insights. As marketing and communications professionals, we tend to read online news and blog to gain insight on how brands are using emerging channels and stay updated on what’s changing.
Andrew Maher
NOVEMBER 8, 2013
As part of the Twittersphere and the data provided via its API I was curious as to how people here across EMEA from Scandinavia down to the Cape were accessing and tweeting. So, over a few months I tracked the use and have now compiled the results. This is in no way comprehensive and there […].
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Service Untitled
NOVEMBER 8, 2013
'No doubt we have all been victims of bad customer service, and no doubt we have left companies and moved on to their competition because the experience, at least in our own eyes for the moment, had been intolerable. Of course, we all have those particularly heinous stories of sub par service and indignant insults, but fair is fair, and perhaps some of those “fly off the handle” experiences could have been handled better; both by the customer and the service person.
Touchpoint Dashboard
NOVEMBER 5, 2013
'“Two roads diverged in a yellow wood, And sorry I could not travel both And be one traveler, long I stood And looking down one as far as I could To where it bent in the undergrowth;” -Robert Frost, from his poem “The Road Not Taken When Robert Frost wrote “The Road Not Taken” in […].
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InMoment XI
NOVEMBER 8, 2013
Today we welcome a special guest to our blog, Heather Bartel. Heather is our colleague with evolve24 who originally posted this on the evolve24 blog–Evolving Insights. As marketing and communications professionals, we tend to read online news and blog to gain insight on how brands are using emerging channels and stay updated on what’s changing.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Brad Cleveland Blog
NOVEMBER 7, 2013
The principles behind building profitable customer relationships will never go out of style. From the days of the corner store to today’s most agile multichannel enterprises, these 12 principles remain the backbone of cultivating successful relationships. Read this and other articles on Cornell University’s new eCornell site, which “connects the University’s top schools and the industry’s most innovative experts.
Aveus
NOVEMBER 4, 2013
Like the old cliché “If you don’t know where you are going, how will you know if you get there?” there is a benefit for everyone in your organization to have a clear, unclouded vision of the point on the horizon to which you are aiming. In the cliché the risk is overshooting the target. In business the risk is that individuals, functions or even your whole company could be unwittingly marching away from the outcomes that would yield the best performance for your company.
InMoment XI
NOVEMBER 8, 2013
Today we welcome a special guest to our blog, Heather Bartel. Heather is our colleague with evolve24 who originally posted this on the evolve24 blog–Evolving Insights. As marketing and communications professionals, we tend to read online news and blog to gain insight on how brands are using emerging channels and stay updated on what’s changing.
InMoment XI
NOVEMBER 7, 2013
Today’s world encompasses an endless vortex of technology. The one thing certain is change, and to be effective we must be willing to adapt. A decade ago words like post and tweet were ordinary words used to describe a fence stabilizer and the sound of a bird. Now we use them as indicators of the.
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InMoment XI
NOVEMBER 7, 2013
Today’s world encompasses an endless vortex of technology. The one thing certain is change, and to be effective we must be willing to adapt. A decade ago words like post and tweet were ordinary words used to describe a fence stabilizer and the sound of a bird. Now we use them as indicators of the.
InMoment XI
NOVEMBER 7, 2013
Today’s world encompasses an endless vortex of technology. The one thing certain is change, and to be effective we must be willing to adapt. A decade ago words like post and tweet were ordinary words used to describe a fence stabilizer and the sound of a bird. Now we use them as indicators of the.
InMoment XI
NOVEMBER 6, 2013
One of the things that has kept coming up in conversations with colleagues in both the retail and restaurant businesses recently is how to make sense of the various customer experience reporting dashboards that are out there being used at the moment. They may all may have the same end goal of reporting some numbers.
InMoment XI
NOVEMBER 6, 2013
One of the things that has kept coming up in conversations with colleagues in both the retail and restaurant businesses recently is how to make sense of the various customer experience reporting dashboards that are out there being used at the moment. They may all may have the same end goal of reporting some numbers.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
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InMoment XI
NOVEMBER 6, 2013
One of the things that has kept coming up in conversations with colleagues in both the retail and restaurant businesses recently is how to make sense of the various customer experience reporting dashboards that are out there being used at the moment. They may all may have the same end goal of reporting some numbers.
Brad Cleveland Blog
NOVEMBER 7, 2013
The principles behind building profitable customer relationships will never go out of style. From the days of the corner store to today’s most agile multichannel enterprises, these 12 principles remain the backbone of cultivating successful relationships. Read this and other articles on Cornell University’s new eCornell site, which “connects the University’s top schools and the industry’s most innovative experts.
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