InMoment XI
OCTOBER 1, 2013
Imagine, for a moment, the following scenario: Jane Doe has owned her 2008 Sunbeam Alpine for 5 years and just had it serviced by her dealer. A survey company, acting on behalf of and in the name of Sunbeam Motors, sends her a service satisfaction survey to follow up on the visit. Here’s Jane’s response.
Horizon CX
SEPTEMBER 30, 2013
'Being a Customer Experience (CX) professional and having studied and practiced the art and the science of this wonderful CX discipline for over nine years now, (all within one organization) I pause to reflect on what the net result is of all the hard and dedicated work that we CX professionals have accomplished thus far and what we are yet to accomplish.
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Service Untitled
SEPTEMBER 30, 2013
'Amazon is stepping up the customer service game for users of the new Kindle Fire HDX. For those of us who might be a tad technologically challenged or for any problem that might occur, Mayday is a built in remote support and instant helpline available to the consumer 24/7/365 days a year. So if you’re confused by the predecessors and have used YouTube videos or Googled your questions for years, the new age of customer service may be setting Amazon apart from their competition.
Customer Interactions
OCTOBER 3, 2013
'During my recent pilgrimage to ASIS, I walked the floor in search of something that would capture my imagination – something refreshing and new. I walked past an inconceivable number of cameras, electro-mechanical door hardware, racks upon racks of IT servers, storage and networking hardware, and amazing X-ray scanners that can detect unusual cargo, including chemicals and radioactive material.
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InMoment XI
OCTOBER 3, 2013
In celebration of the first annual Customer Experience Day, I got to meet with a number of CX pros and participate in a panel discussion at the CXPA’s local networking event in Atlanta. I was joined on the panel by a handful of smart folks from very different corners of the CX world: Kevin O’Connor, View Article.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Brad Cleveland Blog
OCTOBER 1, 2013
Click through these photos of aircraft paint jobs (courtesy of CNN Tavel) and try not to smile! My favorites: Kulula (This Way Up) and ANA’s panda theme. Yes, packaging matters!
InMoment XI
OCTOBER 3, 2013
In celebration of the first annual Customer Experience Day, I got to meet with a number of CX pros and participate in a panel discussion at the CXPA’s local networking event in Atlanta.
InMoment XI
OCTOBER 3, 2013
In celebration of the first annual Customer Experience Day, I got to meet with a number of CX pros and participate in a panel discussion at the CXPA’s local networking event in Atlanta.
InMoment XI
OCTOBER 1, 2013
My colleague Dr. David Ensing was quoted in Automotive News yesterday re. a study he did on customer review sites. This is a hot topic for many automotive manufacturers. The link to the article is below as is Dave’s overview of the study. [link] ** Now more than ever online ratings sites are becoming an.
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InMoment XI
OCTOBER 1, 2013
My colleague Dr. David Ensing was quoted in Automotive News yesterday re. a study he did on customer review sites. This is a hot topic for many automotive manufacturers. The link to the article is below as is Dave’s overview of the study. [link] ** Now more than ever online ratings sites are becoming an.
InMoment XI
OCTOBER 1, 2013
My colleague Dr. David Ensing was quoted in Automotive News yesterday re. a study he did on customer review sites. This is a hot topic for many automotive manufacturers. The link to the article is below as is Dave’s overview of the study. [link] ** Now more than ever online ratings sites are becoming an.
InMoment XI
OCTOBER 1, 2013
Imagine, for a moment, the following scenario: Jane Doe has owned her 2008 Sunbeam Alpine for 5 years and just had it serviced by her dealer. A survey company, acting on behalf of and in the name of Sunbeam Motors, sends her a service satisfaction survey to follow up on the visit. Here’s Jane’s response. View Article.
InMoment XI
OCTOBER 1, 2013
Imagine, for a moment, the following scenario: Jane Doe has owned her 2008 Sunbeam Alpine for 5 years and just had it serviced by her dealer. A survey company, acting on behalf of and in the name of Sunbeam Motors, sends her a service satisfaction survey to follow up on the visit. Here’s Jane’s response.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Brad Cleveland Blog
OCTOBER 1, 2013
Click through these photos of aircraft paint jobs (courtesy of CNN Tavel) and try not to smile! My favorites: Kulula (This Way Up) and ANA’s panda theme. Yes, packaging matters!
Brad Cleveland Blog
SEPTEMBER 29, 2013
How do you keep up? According to a recent IDC report, the digital universe will grow by a factor of 300 from 2005 to 2020, from 130 exabytes to 40,000 exabytes (John Gantz and David Reinsel, in “The Digital Universe in 2020,” IDC, December 2012.) The Edge of Service, Issue 4 (September 2013) is out.
Brad Cleveland Blog
SEPTEMBER 29, 2013
How do you keep up? According to a recent IDC report, the digital universe will grow by a factor of 300 from 2005 to 2020, from 130 exabytes to 40,000 exabytes (John Gantz and David Reinsel, in “The Digital Universe in 2020,” IDC, December 2012.) The Edge of Service, Issue 4 (September 2013) is out.
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