InMoment XI
SEPTEMBER 19, 2013
The topic of ‘Mobility Service Provision’ appeared in one of those, “The future of…” type articles, recently, and it got me thinking. As one manufacturer put it, the idea is that: “There will be no need to own a vehicle. Instead, urbanites will rely on a mixture of public transport, cycling, walking and car-sharing schemes. View Article.
Aveus
SEPTEMBER 17, 2013
I started my career as a banker during a rapid period of deregulation. Banks weren’t sure what to do. Regulators were making up the new rules and literally publishing them every Tuesday when the DIDC (Depository Institutions Deregulatory Committee) would issue the changes for the week. Seriously. And consumers didn’t understand all that was happening but were trying to find their way.
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Service Untitled
SEPTEMBER 16, 2013
'This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Picture a client, who for three hours tried in vain to get an issue resolved at an alleged home security organization, and went from agent to agent until finally customer service representative Michelle left a number for the client to call.
Very Best Service
SEPTEMBER 20, 2013
'Treat your customers like Royalty Should you treat all your customers like Royalty? We have written previously about whether to offer a standard customer service to all or tailor it to individual customers or group of customers. The debate rages on as tailored customer service will obviously be much more expensive to deliver. There is even an argument that tailoring is not actually required.
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InMoment XI
SEPTEMBER 19, 2013
I want to credit one of my colleagues in our UK office for this week’s Ride posting. Charles Kirk is Client Services Director in our European Automotive Practice and he has some interesting thoughts on mobility services in the future. Tomorrow’s World? The topic of ‘Mobility Service Provision’ appeared in one of those “The future.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Brad Cleveland Blog
SEPTEMBER 18, 2013
Johann Wolfgang Von Goethe once said, “Instruction does much, but encouragement does everything.” Many studies bolster this view, showing a strong link between engaged employees and higher levels of productivity and profitability.
InMoment XI
SEPTEMBER 19, 2013
The topic of ‘Mobility Service Provision’ appeared in one of those, “The future of…” type articles, recently, and it got me thinking. As one manufacturer put it, the idea is that: “There will be no need to own a vehicle. Instead, urbanites will rely on a mixture of public transport, cycling, walking and car-sharing schemes.
InMoment XI
SEPTEMBER 19, 2013
I want to credit one of my colleagues in our UK office for this week’s Ride posting. Charles Kirk is Client Services Director in our European Automotive Practice and he has some interesting thoughts on mobility services in the future. Tomorrow’s World? The topic of ‘Mobility Service Provision’ appeared in one of those “The future.
InMoment XI
SEPTEMBER 19, 2013
The topic of ‘Mobility Service Provision’ appeared in one of those, “The future of…” type articles, recently, and it got me thinking. As one manufacturer put it, the idea is that: “There will be no need to own a vehicle. Instead, urbanites will rely on a mixture of public transport, cycling, walking and car-sharing schemes.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
InMoment XI
SEPTEMBER 19, 2013
I want to credit one of my colleagues in our UK office for this week’s Ride posting. Charles Kirk is Client Services Director in our European Automotive Practice and he has some interesting thoughts on mobility services in the future. Tomorrow’s World? The topic of ‘Mobility Service Provision’ appeared in one of those “The future.
Brad Cleveland Blog
SEPTEMBER 18, 2013
Johann Wolfgang Von Goethe once said, “Instruction does much, but encouragement does everything.” Many studies bolster this view, showing a strong link between engaged employees and higher levels of productivity and profitability.
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