InMoment XI
AUGUST 23, 2013
Surveys consistently put cable companies at or near the top of most hated “service” provider lists and with good reason. Quick—can you think of a good experience with your cable company? Needless to say, I was not looking forward to making a call to find out why our main TV’s screen said the set was.
Customer Input
AUGUST 21, 2013
'A small coffee shop provides an example of one of the most important principles in delivering truly great and unique service: authenticity.
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InMoment XI
AUGUST 23, 2013
Surveys consistently put cable companies at or near the top of most hated “service” provider lists and with good reason. Quick—can you think of a good experience with your cable company? Needless to say, I was not looking forward to making a call to find out why our main TV’s screen said the set was.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
AUGUST 23, 2013
Surveys consistently put cable companies at or near the top of most hated “service” provider lists and with good reason. Quick—can you think of a good experience with your cable company? Needless to say, I was not looking forward to making a call to find out why our main TV’s screen said the set was.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
AUGUST 22, 2013
As I described here recently, banks can get big financial rewards for even modest improvements in customer experience (CX). Allegiance’s Pulse of America benchmark data and some conservative industry assumptions show that a bank with a million retail customers can gain $14M in increased retention, $12.5M in increased referrals, and $7M in increased share of.
InMoment XI
AUGUST 22, 2013
I had a chance to speak at the National Academies of Science about electric cars. The committee I was presenting for is charged with developing a strategy to encourage the use of electric vehicles in the US. One of the first steps is to understand who these customers are, where are they coming.
InMoment XI
AUGUST 22, 2013
As I described here recently, banks can get big financial rewards for even modest improvements in customer experience (CX). Allegiance’s Pulse of America benchmark data and some conservative industry assumptions show that a bank with a million retail customers can gain $14M in increased retention, $12.5M in increased referrals, and $7M in increased share of.
InMoment XI
AUGUST 22, 2013
I had a chance to speak at the National Academies of Science about electric cars. The committee I was presenting for is charged with developing a strategy to encourage the use of electric vehicles in the US. One of the first steps is to understand who these customers are, where are they coming.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
InMoment XI
AUGUST 22, 2013
As I described here recently, banks can get big financial rewards for even modest improvements in customer experience (CX). Allegiance’s Pulse of America benchmark data and some conservative industry assumptions show that a bank with a million retail customers can gain $14M in increased retention, $12.5M in increased referrals, and $7M in increased share of.
Customer Input
AUGUST 21, 2013
A small coffee shop provides an example of one of the most important principles in delivering truly great and unique service: authenticity.
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