Sat.Jul 13, 2013 - Fri.Jul 19, 2013

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Video: Using Technology in the Showroom to Sell More Cars

InMoment XI

To enhance the customer experience, Sonic Automotive is equipping all of their client-facing people with iPads to walk customers through the entire buying experience. They’re not alone. Here’s a few thoughts. Until next time. @christravell.

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Need for Speed: Surprising Similarities between PSIM and F1 Racing Cars

Customer Interactions

'As the eyes of the motor racing world were turning to Silverstone for the British Grand Prix recently, NICE and invited guests were getting an up close look at some iconic Formula One racing cars at the annual NICE UK security conference. The venue for the conference was Mercedes-Benz World, home of the famous Brooklands race circuit in Surrey. Many delegates took time to look around the motorsport museum and at its centerpiece, a Mercedes F1 car.

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Social Media Requires Service and Support

Brad Cleveland Blog

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In the fiercely, competitive struggle of fashion and service, Burberry does it well

Service Untitled

'What keeps a company in business in today’s competitive retail market? For the luxury brands, buyers insist on the quality of merchandise accompanied by exceptional customer experiences. Within minutes of entering a boutique, can a prospective buyer be confident of a friendly atmosphere, of comfortable surroundings, and that of a customer service consultant capable of expertly assisting without being annoying?

Fashion 51
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Video: Using Technology in the Showroom to Sell More Cars

InMoment XI

To enhance the customer experience, Sonic Automotive is equipping all of their client-facing people with iPads to walk customers through the entire buying experience. They’re not alone. Here’s a few thoughts. Until next time.

More Trending

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Penny Wise or Pound Foolish?

InMoment XI

It often seems to me that there is a widespread belief among companies that if they make things difficult enough, customers will change behaviors, allowing the company to save on costs or increase revenue for the company. One practice that seems extremely widespread is hiding phone numbers on company websites. I get it. Staffing. View Article.

Company 200
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Penny Wise or Pound Foolish?

InMoment XI

It often seems to me that there is a widespread belief among companies that if they make things difficult enough, customers will change behaviors, allowing the companyto save on costs or increase revenue for the company. One practice that seems extremely widespread is hiding phone numbers on company websites. I get it. Staffing a.

Company 200
article thumbnail

Penny Wise or Pound Foolish?

InMoment XI

It often seems to me that there is a widespread belief among companies that if they make things difficult enough, customers will change behaviors, allowing the companyto save on costs or increase revenue for the company. One practice that seems extremely widespread is hiding phone numbers on company websites. I get it. Staffing a.

Company 200
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Social Media Requires Service and Support

Brad Cleveland Blog

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper