Sat.Jun 01, 2013 - Fri.Jun 07, 2013

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Alt and Neu – Everything Old is New Again

InMoment XI

I am on my way to the annual ABA Regulatory Conference in Chicago from June 10th through 12th. I’m looking forward to seeing my former banking colleagues—even the examiners & regulators—but I am most excited about announcing the unveiling of a new product we have been developing called CrowsNest™. CrowsNest™ is a new approach for.

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The Widening Gulf of Customer Experience

Customer Input

'With the increasing popularity of the term customer experience also comes confusion on its definition, giving the advantage to organizations that understand and have a genuine commitment it to further differentiate themselves from those who don’t.

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Customer service principles learned from a dentist

Service Untitled

'Not many of us look forward to visiting the dentist, but it bears witness that those who ignore their teeth, eventually their teeth go away. Of course notwithstanding anything to the contrary, dentists along with their expertise to keep our smiles shining, should also prescribe to the ultimate quest of customer service no matter how advanced their dental education may have been.

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What’s Next for Next Generation 9-1-1 in Canada?

Customer Interactions

'Following the recent FCC announcement in the U.S., it is not surprising that text-to-9-1-1 is on everyone’s minds. And, after attending the What''s Next for Next Generation 9-1-1 in Canada conference, I can tell you it''s equally on the minds of Canadians too. At the conference, I participated in an interesting panel discussion on “Text-to-9-1-1, Video, Images, and Data in a Next Generation 9-1-1 Environment.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Alt and Neu – Everything Old is New Again

InMoment XI

I am on my way to the annual ABA Regulatory Conference in Chicago from June 10th through 12th. I’m looking forward to seeing my former banking colleagues – even the examiners & regulators – but I am most excited about announcing the unveiling of a new product we have been developing called CrowsNest™. CrowsNest™ is.

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The Secret to a Great Customer Service Operation

Brad Cleveland Blog

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Alt and Neu – Everything Old is New Again

InMoment XI

I am on my way to the annual ABA Regulatory Conference in Chicago from June 10th through 12th. I’m looking forward to seeing my former banking colleagues – even the examiners & regulators – but I am most excited about announcing the unveiling of a new product we have been developing called CrowsNest™. CrowsNest™ is.

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VoC and CX Leaders Report Bullish Forecasts

InMoment XI

We at Allegiance recently hosted the second annual VoCFusion conference, which brought together more than 300 voice of customer (VoC) and customer experience (CX) practitioners – roughly half of which were Allegiance clients – as well as thought leaders like Nate Silver, Bruce Temkin, and Esteban Kolsky, and veteran vendors from firms like Ernst & Young, Ipsos Loyalty, and Waypoint Group.

Report 200
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Notes from CASRO Tech Conference

InMoment XI

I was happy to be able to attend the CASRO Tech conference in New York last week. It’s always good to meet with vendors and see what other firms in the industry are working on. This was my second time attending the Tech Conference but I have attended the CASRO Online conference several times in the. View Article.

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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

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It’s Black and White…Or is it?

InMoment XI

One of our clients recently asked us to update their survey to reflect more modern demographics. However, one thing that baffled them—and us—was whether we should change the race classification of “Black / African-American” to simply one or the other. This seems like a small point, but in a time of expanding consciousness regarding race, View Article.

Survey 200
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VoC and CX Leaders Report Bullish Forecasts

InMoment XI

We at Allegiance recently hosted the second annual VoCFusion conference, which brought together more than 300 voice of customer (VoC) and customer experience (CX) practitioners – roughly half of which were Allegiance clients – as well as thought leaders like Nate Silver, Bruce Temkin, and Esteban Kolsky, and veteran vendors from firms like Ernst & Young, Ipsos Loyalty, and Waypoint Group.

Report 200
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Notes from CASRO Tech Conference

InMoment XI

I was happy to be able to attend the CASRO Tech conference in New York last week. It’s always good to meet with vendors and see what other firms in the industry are working on. This was my second time attending the Tech Conference but I have attended the CASRO Online conference several times in.

article thumbnail

It’s Black and White…Or is it?

InMoment XI

One of our clients recently asked us to update their survey to reflect more modern demographics. However, one thing that baffled them — and us — was whether we should change the race classification of “Black / African-American” to simply one or the other. This seems like a small point, but in a time of.

Survey 200
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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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VoC and CX Leaders Report Bullish Forecasts

InMoment XI

We at Allegiance recently hosted the second annual VoCFusion conference, which brought together more than 300 voice of customer (VoC) and customer experience (CX) practitioners – roughly half of which were Allegiance clients – as well as thought leaders like Nate Silver, Bruce Temkin, and Esteban Kolsky, and veteran vendors from firms like Ernst & Young, Ipsos Loyalty, and Waypoint Group.

Report 200
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Notes from CASRO Tech Conference

InMoment XI

I was happy to be able to attend the CASRO Tech conference in New York last week. It’s always good to meet with vendors and see what other firms in the industry are working on. This was my second time attending the Tech Conference but I have attended the CASRO Online conference several times in.

article thumbnail

It’s Black and White…Or is it?

InMoment XI

One of our clients recently asked us to update their survey to reflect more modern demographics. However, one thing that baffled them — and us — was whether we should change the race classification of “Black / African-American” to simply one or the other. This seems like a small point, but in a time of.

Survey 200
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Thanks Henry – We Appreciate it

InMoment XI

For those of us who work in the automotive industry, we need to remember the historical significance of today. At 4:00AM on June 4, 1896 Henry Ford opened the doors to his shed behind his home on Bagley Avenue in Detroit and test drove his Quadricycle for the first time. He changed the world. After. View Article.

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The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

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Thanks Henry – We Appreciate it

InMoment XI

For those of us who work in the automotive industry, we need to remember the historical significance of today. At 4:00AM on June 4, 1896 Henry Ford opened the doors to his shed behind his home on Bagley Avenue in Detroit and test drove his Quadricycle for the first time. He changed the world. After.

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Thanks Henry – We Appreciate it

InMoment XI

For those of us who work in the automotive industry, we need to remember the historical significance of today. At 4:00AM on June 4, 1896 Henry Ford opened the doors to his shed behind his home on Bagley Avenue in Detroit and test drove his Quadricycle for the first time. He changed the world. After.

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How to Break into the Field of Marketing Research: Tips for Candidates

InMoment XI

Like many suppliers of marketing research, Maritz Research has career opportunities for those people who have recently graduated (or perhaps are looking to make a change) and want to get into the field of MR. I talk with lots of these folks and my inner career counselor wants to help them. In my role as. View Article.

Marketing 200
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How to Break into the Field of Marketing Research: Tips for Candidates

InMoment XI

Like many suppliers of marketing research, Maritz Research has career opportunities for those people who have recently graduated (or perhaps are looking to make a change) and want to get into the field of MR. I talk with lots of these folks and my inner career counselor wants to help them. In my role as.

Marketing 200
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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How to Break into the Field of Marketing Research: Tips for Candidates

InMoment XI

Like many suppliers of marketing research, Maritz Research has career opportunities for those people who have recently graduated (or perhaps are looking to make a change) and want to get into the field of MR. I talk with lots of these folks and my inner career counselor wants to help them. In my role as.

Marketing 200
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The Secret to a Great Customer Service Operation

Brad Cleveland Blog