InMoment XI
DECEMBER 5, 2012
Dealers and manufacturers have a vested interest in understanding how consumers are using the Internet in shopping for a car. There are some very practical actions they can take to enhance the experience and we discuss some of these in today’s post. As always, let me know what you think. Chris.
Service Untitled
DECEMBER 5, 2012
I heard the term “social vampire” in 2005 when it referred to a person who more or less attached them self to someone and piled on attention until they felt that the person they were endowing with excessive flattery liked them in return. And when they were satisfied with that relationship, then the “social vampire” would cling on to the next person – drawing apart everyone’s patience and exhausting all those left behind in that person’s social wake.
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Pretium Solutions
DECEMBER 2, 2012
One of the many incidents that inspired me to start my own company took place when I directed training inside a large telecom company. One day, the regional call center director of our company, I’ll refer to him as “Dave”, called me into his office. “Jack,” he said, “there’s a problem with the new hire training.”. His declaration surprised me. We had recently reengineered our call center training program for new hires using an integrated method I developed and still refer to as Chunk Training
Customer Interactions
DECEMBER 6, 2012
'Last Thursday I attended the GSN Homeland Security Awards banquet with my NICE colleague Mike Meader. A couple hundred people were there. I’ve always liked how GSN’s Jacob Goodwin starts the event each year with a color guard, followed by the reciting of the Pledge of Allegiance. It sets a patriotic tone for the evening. As I got a chance to meet some of the other attendees, one thing that struck me was the balance between security solution users and security solution providers, and
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InMoment XI
DECEMBER 5, 2012
Dealers and manufacturers have a vested interest in understanding how consumers are using the Internet in shopping for a car. There are some very practical actions they can take to enhance the experience and we discuss some of these in today’s post. As always, let me know what you think.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
DECEMBER 5, 2012
An everyday example of brand-love, I feel, often sits better than a luxury example such as, maybe, Aston Martin or Sunseeker. And not only because I don’t own either an Aston or a sleek ocean-going cruiser—although I am open to freebies. My example concerns clothing. Outdoor clothing to be precise. For a decade or more. View Article.
InMoment XI
DECEMBER 5, 2012
We are very excited to announce that Carine Clark has joined Allegiance as president and CEO, effective January 2, 2013. Formerly SVP and CMO for Symantec, Carine has twenty five years of experience building successful software companies. As an experienced CMO, Carine knows what CMOs and the C-suite need, and what keeps them up at night. She recognizes that Allegiance can become a game changer and drive the trend toward customer empowerment with technology that helps companies achieve greater cu
InMoment XI
DECEMBER 5, 2012
An everyday example of brand-love, I feel, often sits better than a luxury example such as, maybe, Aston Martin or Sunseeker. And not only because I don’t own either an Aston or a sleek ocean-going cruiser – although I am open to freebies. My example concerns clothing. Outdoor clothing to be precise. For a decade.
InMoment XI
DECEMBER 5, 2012
We are very excited to announce that Carine Clark has joined Allegiance as president and CEO, effective January 2, 2013. Formerly SVP and CMO for Symantec, Carine has twenty five years of experience building successful software companies. As an experienced CMO, Carine knows what CMOs and the C-suite need, and what keeps them up at night. She recognizes that Allegiance can become a game changer and drive the trend toward customer empowerment with technology that helps companies achieve greater cu
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InMoment XI
DECEMBER 5, 2012
An everyday example of brand-love, I feel, often sits better than a luxury example such as, maybe, Aston Martin or Sunseeker. And not only because I don’t own either an Aston or a sleek ocean-going cruiser – although I am open to freebies. My example concerns clothing. Outdoor clothing to be precise. For a decade.
InMoment XI
DECEMBER 5, 2012
We are very excited to announce that Carine Clark has joined Allegiance as president and CEO, effective January 2, 2013. Formerly SVP and CMO for Symantec, Carine has twenty five years of experience building successful software companies. As an experienced CMO, Carine knows what CMOs and the C-suite need, and what keeps them up at night. She recognizes that Allegiance can become a game changer and drive the trend toward customer empowerment with technology that helps companies achieve greater cu
Pretium Solutions
DECEMBER 2, 2012
One of the many incidents that inspired me to start my own company took place when I directed training inside a large telecom company. One day, the regional call center director of our company, I’ll refer to him as “Dave”, called me into his office. “Jack,” he said, “there’s a problem with the new hire training.”. His declaration surprised me. We had recently reengineered our call center training program for new hires using an integrated method I developed and still refer to as Chunk Training
Pretium Solutions
DECEMBER 2, 2012
One of the many incidents that inspired me to start my own company took place when I directed training inside a large telecom company. One day, the regional call center director of our company, I’ll refer to him as “Dave”, called me into his office. “Jack,” he said, “there’s a problem with the new hire training.”. His declaration surprised me. We had recently reengineered our call center training program for new hires using an integrated method I developed and still refer to as Chunk Training
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