InMoment XI
NOVEMBER 14, 2012
At MaritzCX, we are often asked, “Which scale should I use on my customer experience study?” In this three part series, we will look at some of the analytical differences between scales that can be attributed to only the scale itself. MaritzCX clients use a variety of rating scales for different reasons. In some cases a.
Customer Input
NOVEMBER 12, 2012
'What organizations of any size and in multiple industries can learn in customer experience from a simple hair salon service story.
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Service Untitled
NOVEMBER 14, 2012
Have you ever walked into a business that genuinely made you smile and didn’t act as if you were obligated to buy something? Most of those businesses are extremely proud of their product or the services they offer; they treat you graciously as if you’re appreciated and seem eager to help you solve your problem. Where much of anyone’s business is based on word of mouth and referrals, it seems especially important these days to create that “WOW” experience which in a
Customer Interactions
NOVEMBER 15, 2012
'I was excited to learn that the newest release of our NICE Inform incident information management solution received an APCO Hot Products Award. This is the second time NICE Inform has been recognized as an APCO ‘hot product,’ the first time being in 2009. It fills me with pride to realize that the vision I first laid out on paper almost a decade ago has been realized.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
NOVEMBER 14, 2012
At MaritzCX, we are often asked, “Which scale should I use on my customer experience study?” In this three part series, we will look at some of the analytical differences between scales that can be attributed to only the scale itself. MaritzCX clients use a variety of rating scales for different reasons. In some cases a.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Brad Cleveland Blog
NOVEMBER 15, 2012
Posting statistics on your customer services can be smart move. It tells your customers that you care, emphasizes important aspects of performance, provides your team with focus and, yes, provides useful information to customers. Real time and rolling stats can be posted in many places, including your website, mobile apps, overhead screens like this example (London’s Heathrow Airport), and elsewhere.
InMoment XI
NOVEMBER 14, 2012
Statscan just released some interesting language figures for Canada and regardless of the market in which you find yourself, keeping tabs on the languages spoken in the dealer’s primary market area is crucial, as this week’s video explains. Enjoy and let me know what you think.
InMoment XI
NOVEMBER 14, 2012
At MaritzCX, we are often asked, “Which scale should I use on my customer experience study?” In this three part series, we will look at some of the analytical differences between scales that can be attributed to only the scale itself. MaritzCX clients use a variety of rating scales for different reasons. In some cases a.
InMoment XI
NOVEMBER 14, 2012
Statscan just released some interesting language figures for Canada and regardless of the market in which you find yourself, keeping tabs on the languages spoken in the dealer’s primary market area is crucial, as this week’s video explains. Enjoy and let me know what you think.
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InMoment XI
NOVEMBER 14, 2012
Statscan just released some interesting language figures for Canada and regardless of the market in which you find yourself, keeping tabs on the languages spoken in the dealer’s primary market area is crucial, as this week’s video explains. Enjoy and let me know what you think.
Brad Cleveland Blog
NOVEMBER 15, 2012
Posting statistics on your customer services can be smart move. It tells your customers that you care, emphasizes important aspects of performance, provides your team with focus and, yes, provides useful information to customers. Real time and rolling stats can be posted in many places, including your website, mobile apps, overhead screens like this example (London’s Heathrow Airport), and elsewhere.
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