Sat.Sep 08, 2012 - Fri.Sep 14, 2012

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Insights from Meeting Planners at the HSMAI MEET conference

InMoment XI

Last week, I attended the MEET conference in Washington, DC sponsored by the Hospitality Sales and Marketing Association International (HSMAI). This was a premiere conference that gathered a wide variety of meeting planners across diverse industries. HSMAI has been gracious enough to sponsor and distribute a series of ‘Future of Meetings’ papers produced through the.

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A few lessons learned from new PayPal president David Marcus

Service Untitled

David Marcus, new president of PayPal who sent an email to Andy McMillan, creator of Build Conference in an ongoing dispute concerning a freeze on McMillan’s accounts for more than $64,000, is being called a publicity stunt. Even if that is true, it still shows how everyone needs to pay attention to what is going on despite one’s title or position.

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Security Companies Bet on Latin America

Customer Interactions

'The business world’s attention is on Latin America. More specifically, on Brazil. With purchasing power expanding across all socio-economic classes, the Brazilian economy is booming. Furthermore, while the global economic recession has affected public and private spending in other countries around the world, it has not touched Brazil, which makes the country even more attractive for foreign companies looking to ride the wave of growth.

Company 40
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Insights from Meeting Planners at the HSMAI MEET conference

InMoment XI

Last week, I attended the MEET conference in Washington, DC sponsored by the Hospitality Sales and Marketing Association International (HSMAI). This was a premiere conference that gathered a wide variety of meeting planners across diverse industries. HSMAI has been gracious enough to sponsor and distribute a series of ‘Future of Meetings’ papers produced through the.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Insights from Meeting Planners at the HSMAI MEET conference

InMoment XI

Last week, I attended the MEET conference in Washington, DC sponsored by the Hospitality Sales and Marketing Association International (HSMAI). This was a premiere conference that gathered a wide variety of meeting planners across diverse industries. HSMAI has been gracious enough to sponsor and distribute a series of ‘Future of Meetings’ papers produced through the.

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Video: Giving a Worse Customer Experience Delivers $191,000 Less To the Bottom Line

InMoment XI

Last week we looked at the upside of delivering a better customer experience and we saw that it results in a boost in GP of over $106,000 for the average US dealership. But what happens if things go the other way – if dealers let their customer experience scores drop? Is there a risk? You.

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Giving a Worse Customer Experience Delivers $191,000 Less To the Bottom Line

InMoment XI

Last week we looked at the upside of delivering a better customer experience and we saw that it results in a boost in GP of over $106,000 for the average US dealership. But what happens if things go the other way – if dealers let their customer experience scores drop? Is there a risk? You.

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Getting Inside the Mind of the Finicky Customer

InMoment XI

The more you know about your customers over time, the better and more relevant your marketing, products, and service will become to those customers. But as important, the stronger your competitive advantage will become. Why? You’ll have detailed information about your customers that your competitors don’t have, which means you can serve them better, and be more relevant, than your competitors can.

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Gamifying the Walk to Work

InMoment XI

Why did the chicken cross the road? To play the goose in StreetPong. Huh? There’s no doubt that the concept of gamification seems to be everywhere. Our sister company, Maritz Motivation Solutions, is using gamification principles in its motivation and incentive programs. Marketing research companies, including Maritz Research, are looking at how gamification principles might.

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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

article thumbnail

Getting Inside the Mind of the Finicky Customer

InMoment XI

The more you know about your customers over time, the better and more relevant your marketing, products, and service will become to those customers. But as important, the stronger your competitive advantage will become. Why? You’ll have detailed information about your customers that your competitors don’t have, which means you can serve them better, and be more relevant, than your competitors can.

article thumbnail

Gamifying the Walk to Work

InMoment XI

Why did the chicken cross the road? To play the goose in StreetPong. Huh? There’s no doubt that the concept of gamification seems to be everywhere. Our sister company, Maritz Motivation Solutions, is using gamification principles in its motivation and incentive programs. Marketing research companies, including Maritz Research, are looking at how gamification principles might.

article thumbnail

Getting Inside the Mind of the Finicky Customer

InMoment XI

The more you know about your customers over time, the better and more relevant your marketing, products, and service will become to those customers. But as important, the stronger your competitive advantage will become. Why? You’ll have detailed information about your customers that your competitors don’t have, which means you can serve them better, and be more relevant, than your competitors can.

article thumbnail

Gamifying the Walk to Work

InMoment XI

Why did the chicken cross the road? To play the goose in StreetPong. Huh? There’s no doubt that the concept of gamification seems to be everywhere. Our sister company, Maritz Motivation Solutions, is using gamification principles in its motivation and incentive programs. Marketing research companies, including Maritz Research, are looking at how gamification principles might.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Winning The Wealthy Investor Vote

InMoment XI

As the Presidential election approaches and we emerge from the political conventions, the economy is shaping up to be a key issue. With Mitt Romney arguing that President Obama is responsible for the weak economy and the Obama camp taking credit for putting the country on the road to recovery, I wanted to share the.

200
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Winning The Wealthy Investor Vote

InMoment XI

As the Presidential election approaches and we emerge from the political conventions, the economy is shaping up to be a key issue. With Mitt Romney arguing that President Obama is responsible for the weak economy and the Obama camp taking credit for putting the country on the road to recovery, I wanted to share the.

200
200
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Winning The Wealthy Investor Vote

InMoment XI

As the Presidential election approaches and we emerge from the political conventions, the economy is shaping up to be a key issue. With Mitt Romney arguing that President Obama is responsible for the weak economy and the Obama camp taking credit for putting the country on the road to recovery, I wanted to share the.

200
200
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NICE Casts Its Magic over the Home of the Hogwarts Express

Customer Interactions

'In the famed Harry Potter movies, when the young wizard, Harry, begins each new school year he catches the Hogwarts Express, which departs from platform 9¾ at King’s Cross station in London. Visit King’s Cross today and you will see signs for J. K. Rowling’s fictional platform. But it is behind the scenes that the real magic is happening.

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Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the