InMoment XI
AUGUST 23, 2012
The oil light was quickly followed by metallic grinding noises, stranding my family outside of Jamestown, North Dakota at 5:00 am. “Yup. Looks totaled” says the tow truck driver. “I also own the only taxi in town, and for $150 I’ll drive you to Fargo where you can rent a car and continue on to.
Service Untitled
AUGUST 21, 2012
Years ago when contractors were so busy building houses, supply giant Home Depot paid a lot more attention to the builders than to the do-it-yourself home owners. After all, the economy was booming and a realtor could scarcely keep any home inventory available for new buyers, and so the prices kept climbing while customers lined up at the cash registers.
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Very Best Service
AUGUST 24, 2012
'Customer service balance A successful customer service delivery is made of many building blocks. A solid policy, firmly grounded, constitutes the cornerstone of the strategy. But it is not enough: adding more elements and finding the right balance is a necessity in the long run. Balancing the policy with innovation, initiative, the right level of human touch, a positive culture and some degree of creativity will make it all stick together.
Customer Interactions
AUGUST 23, 2012
'How do you choose one employee over another when it comes time to nominate someone for the PSAPs’ Finest Telecommunicator of the Year Award? Each telecommunicator I supervise contributes so much to our department. Each one is skilled, kind, and dedicated. In February 2012, as I was thinking about who to nominate, a call came in to our PSAP. It was a hysterical mother whose child was choking.
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InMoment XI
AUGUST 23, 2012
The oil light was quickly followed by metallic grinding noises, stranding my family outside of Jamestown, North Dakota at 5:00 am. “Yup. Looks totaled” says the tow truck driver. “I also own the only taxi in town, and for $150 I’ll drive you to Fargo where you can rent a car and continue on to.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
AUGUST 22, 2012
The recent Olympic Games opening ceremonies demonstrated the ever-changing capabilities of how humans interact with and mold their world over time – through the agricultural, industrial, technology, and information ages. Today, according to Forrester Research and many others, we are in what is being called the Age of the Customer. Companies recognizing these changes are reaping the benefits in gaining, keeping and expanding their relationship with customers.
InMoment XI
AUGUST 22, 2012
The recent Olympic Games opening ceremonies demonstrated the ever-changing capabilities of how humans interact with and mold their world over time – through the agricultural, industrial, technology, and information ages. Today, according to Forrester Research and many others, we are in what is being called the Age of the Customer. Companies recognizing these changes are reaping the benefits in gaining, keeping and expanding their relationship with customers.
InMoment XI
AUGUST 22, 2012
The recent Olympic Games opening ceremonies demonstrated the ever-changing capabilities of how humans interact with and mold their world over time – through the agricultural, industrial, technology, and information ages. Today, according to Forrester Research and many others, we are in what is being called the Age of the Customer. Companies recognizing these changes are reaping the benefits in gaining, keeping and expanding their relationship with customers.
InMoment XI
AUGUST 21, 2012
Recently I was reading Apple’s earnings announcement from a few weeks ago (which for once didn’t blow away expectations) and the mountain of analysis by various tech and Wall Street experts. The range of opinions made me laugh, many of which clearly reflected the writer’s personal perception (both good and bad) of the brand rather.
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InMoment XI
AUGUST 21, 2012
Recently I was reading Apple’s earnings announcement from a few weeks ago (which for once didn’t blow away expectations) and the mountain of analysis by various tech and Wall Street experts. The range of opinions made me laugh, many of which clearly reflected the writer’s personal perception (both good and bad) of the brand rather.
InMoment XI
AUGUST 21, 2012
Recently I was reading Apple’s earnings announcement from a few weeks ago (which for once didn’t blow away expectations) and the mountain of analysis by various tech and Wall Street experts. The range of opinions made me laugh, many of which clearly reflected the writer’s personal perception (both good and bad) of the brand rather.
InMoment XI
AUGUST 20, 2012
“How good is our score?” We hear this question frequently in connection with survey measures of customer satisfaction and loyalty, and it’s not always an easy question to answer. One client recently told me that her organization strives for an average score of 9 or higher (on a ten-point scale) because “that’s what management wants.”. View Article.
InMoment XI
AUGUST 20, 2012
“How good is our score?” We hear this question frequently in connection with survey measures of customer satisfaction and loyalty, and it’s not always an easy question to answer. One client recently told me that her organization strives for an average score of 9 or higher (on a ten-point scale) because “that’s what management wants.”.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
InMoment XI
AUGUST 20, 2012
“How good is our score?” We hear this question frequently in connection with survey measures of customer satisfaction and loyalty, and it’s not always an easy question to answer. One client recently told me that her organization strives for an average score of 9 or higher (on a ten-point scale) because “that’s what management wants.”.
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