Sat.May 19, 2012 - Fri.May 25, 2012

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Industry Study Worthwhile Reviewing

InMoment XI

I came across a study that was done by Booz & Co. entitled the US Automotive Industry Study and Confidence Index. The sub-title is A Return to Optimism and the report does a nice job at covering some of the more salient issues facing the industry. The link is: [link] Topics covered include: 1. The. View Article.

Study 200
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Take lessons from the leaders in customer service

Service Untitled

If I have a problem with Comcast, I am obligated to call their toll-free number and begin the maze of selecting the right option. When I finally arrive at choice #3 I am then instructed to hold on for the next available agent who will assist me with my problem. There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer servic

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Sleepy Guy’s Excellent Customer Experience Adventure

Pretium Solutions

OK, I’m all about true confessions. I’ve already admitted in prior blog posts my addiction to The Voice and that I play tennis with some gentlemen twice my age; now I have yet another tidbit to share about the mundane life I live. I certainly don’t lead a crazy college lifestyle anymore; I never did really. Nothing racy, I live in a mother’s world of carpools, homework and kids’ activities.

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Who can argue with success?

Customer Interactions

'With hundreds of millions of users worldwide, and 48 hours of video uploaded every minute, YouTube has become one of the most visited and subscribed to sites on the web. And it’s no wonder why. By its very visual nature, YouTube is the perfect medium for absorbing and understanding information. In fact, YouTube has become a platform for all kinds of learning – including admittedly, some that isn’t exactly essential.

Video 29
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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

article thumbnail

Industry Study Worthwhile Reviewing

InMoment XI

I came across a study that was done by Booz & Co. entitled the US Automotive Industry Study and Confidence Index. The sub-title is A Return to Optimism and the report does a nice job at covering some of the more salient issues facing the industry. The link is: [link] Topics covered include: 1. The.

Study 200

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article thumbnail

Sleepy Guy’s Excellent Customer Experience Adventure

Pretium Solutions

OK, I’m all about true confessions. I’ve already admitted in prior blog posts my addiction to The Voice and that I play tennis with some gentlemen twice my age; now I have yet another tidbit to share about the mundane life I live. I certainly don’t lead a crazy college lifestyle anymore; I never did really. Nothing racy, I live in a mother’s world of carpools, homework and kids’ activities.

article thumbnail

Sleepy Guy’s Excellent Customer Experience Adventure

Pretium Solutions

OK, I’m all about true confessions. I’ve already admitted in prior blog posts my addiction to The Voice and that I play tennis with some gentlemen twice my age; now I have yet another tidbit to share about the mundane life I live. I certainly don’t lead a crazy college lifestyle anymore; I never did really. Nothing racy, I live in a mother’s world of carpools, homework and kids’ activities.