InMoment XI

MAY 10, 2012

The service model is the way your organization enables customers to do business with you. It consists of touch points that set the tone for overall customer satisfaction, trust and loyalty -- including interactions with local branch operations, transactions with the phone/help center and advertising and social media outlets. Satisfaction at each of these touch points should be measured and managed to influences customer loyalty.

Social Media 200

Social Media Advertising Loyalty Customer Satisfaction 200

Customer Input

MAY 9, 2012

'Using the power of storytelling, organizations can create not only more seamless cross-departmental interactions, but create more emotionally engaging customer experiences.

Engagement 93

Engagement Customer Experience Interaction Customers 93

Service Untitled

MAY 7, 2012

A surprisingly high statistic from the Research Institute of America (RIA) states an average business will never hear a word from 96 percent of their unhappy customers whose complaints range from poor service, rudeness, to discourteous treatment. These are the customers that silently move away from you and are welcomed with open-arms by the competition.

How To 60

How To Airlines Customer Service Representative Advertising 60

Pretium Solutions

MAY 8, 2012

Effective customer service leadership requires setting high standards and expectations for your customer service team and then doing what it takes to help them get there. In this video blog, Jack explores how setting the right performance standards for your customer service team can mean the difference between mediocrity and excellence. The post Motivating Your Customer Service Team appeared first on Pretium Solutions.

Customer Service 56

Customer Service Video Leadership Customers 56

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

InMoment XI

MAY 10, 2012

The service model is the way your organization enables customers to do business with you. It consists of touch points that set the tone for overall customer satisfaction, trust and loyalty -- including interactions with local branch operations, transactions with the phone/help center and advertising and social media outlets. Satisfaction at each of these touch points should be measured and managed to influences customer loyalty.

Social Media 200

Social Media Advertising Loyalty Customer Satisfaction 200

Customer Interactions

MAY 8, 2012

'Want to keep up with the latest NICE news and industry trends? I invite you to follow NICE on Twitter. You can also check out the different areas within the NICE Fusion website to read the latest blogs relating to PSIM, video suveillance and public safety, written by our expert authors. Finally, if you’re a YouTube fan, I encourage you to visit the NICE Security YouTube Channel where you’ll find loads of informative video clips about NICE and NICE solutions.

Video 30

Video Trends Industry Management 30

Pretium Solutions

MAY 8, 2012

Effective customer service leadership requires setting high standards and expectations for your customer service team and then doing what it takes to help them get there. In this video blog, Jack explores how setting the right performance standards for your customer service team can mean the difference between mediocrity and excellence. The post Motivating Your Customer Service Team appeared first on Pretium Solutions.

Customer Service 40

Customer Service Video Leadership Customers 40

InMoment XI

MAY 10, 2012

The service model is the way your organization enables customers to do business with you. It consists of touch points that set the tone for overall customer satisfaction, trust and loyalty -- including interactions with local branch operations, transactions with the phone/help center and advertising and social media outlets. Satisfaction at each of these touch points should be measured and managed to influences customer loyalty.

Social Media 200

Social Media Advertising Loyalty Customer Satisfaction 200

Customers Rock!

MAY 10, 2012

I recently attended the 2012 Lithium Network Conference (LiNC for short) in San Francisco to hear about the latest and greatest from Lithium Technologies as well as from thought leaders such as Brian Solis , photo left, who shared about Digital Darwinism from his new book The End of Business as Usual. Lithium’s software powers the social customer experience, including online branded communities, for over 300 brands including AT&T, Best Buy, Sephora, Skype, and most recently added Nestl

Social Media 174

Social Media Conference Self Service Entertainment 174

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Customer Interactions

MAY 6, 2012

'When you hear the word ‘consolidation,’ the first things that come to mind are somewhat negative: shutting down call centers to create a single larger one; saving money by using fewer staff, fewer systems, and reducing overhead; and so on. While on the surface, the main purpose of consolidation might be to save money, consolidation is actually one of the best ways to improve operations.

Policies 39

Policies System Conference Call Center 39

Pretium Solutions

MAY 8, 2012

Effective customer service leadership requires setting high standards and expectations for your customer service team and then doing what it takes to help them get there. In this video blog, Jack explores how setting the right performance standards for your customer service team can mean the difference between mediocrity and excellence. The post Motivating Your Customer Service Team appeared first on Pretium Solutions.

Customer Service 40

Customer Service Video Leadership Customers 40

InMoment XI

MAY 8, 2012

Last week we looked at how Americans are using the Internet in buying a car. This week, it’s Canada’s turn. There are some noteworthy differences between the two markets. Americans aren’t the same as Canadians and vice versa. See what you think and let me know your thoughts.

Video 200

Video Marketing Automotive 200

InMoment XI

MAY 8, 2012

Last week we looked at how Americans are using the Internet in buying a car. This week, it’s Canada’s turn. There are some noteworthy differences between the two markets. Americans aren’t the same as Canadians and vice versa. See what you think and let me know your thoughts.

Video 200

Video Marketing 200

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

InMoment XI

MAY 8, 2012

Last week we looked at how Americans are using the Internet in buying a car. This week, it’s Canada’s turn. There are some noteworthy differences between the two markets. Americans aren’t the same as Canadians and vice versa. See what you think and let me know your thoughts.

Marketing 200

Marketing 200