Sat.Apr 28, 2012 - Fri.May 04, 2012

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Video: US Customers’ Use Of the Internet In Buying a New Vehicle

InMoment XI

Looking back to 2010, the percentage of customers using the Internet as a source of information really hasn’t changed. But how exactly are they using it? This week’s Ride video answers that question.

Video 200
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Customer Experience Food for Thought

Customers Rock!

I want to eat there! As many of you know, I have been doing quite a bit of traveling lately, speaking about my book and sharing the Customers Rock! message all over the world – most recently in Bogota, Colombia! As most travelers are aware, the customer experience is especially important when you are away from home; it becomes something we are truly living.

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What Mickey Mouse can teach us about customer service

Service Untitled

It’s the Disney Institute’s 16th birthday, and as with all Sweet Sixteen parties, it’s a chance to celebrate successes and see how the pixie dust of enchantment mixes so effectively with the success of one man’s dream. Walt Disney stated, “You can dream, create, design and build the most wonderful place in the world, but it requires people to make the dream a reality.” The Disney Institute originally began in 1986 in Orlando offering “leisure learning&#

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Aeroexpress - setting the pace for quality service

Customer Interactions

'Founded in 2005, Aeroexpress offers high speed railway service within Moscow to the Capital’s three major airports – Vnukovo, Domodedovo and Sheremetyevo – and rail service to the Moscow satellite town of Lobnya. The rail operator transported over 14 million passengers in 2011. As one can expect, building these high speed rail lines required a massive capital investment.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Video: US Customers’ Use Of the Internet In Buying a New Vehicle

InMoment XI

Looking back to 2010, the percentage of customers using the Internet as a source of information really hasn’t changed. But how exactly are they using it? This week’s Ride video answers that question.

Video 200