Sat.Mar 31, 2012 - Fri.Apr 06, 2012

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With North American Sales Recovery Comes Targeting Opportunity

InMoment XI

The March 26th issue of Automotive News had an interesting observation on the front page. The article “Recovery hits red-hot Stage 2” said that “This year’s faster-than-expected sales recovery has entered a key new phase: ‘Want’ buyers are joining the ‘need to replace’ buyers who have been carrying the market.” It’s an interesting situation: on.

Sales 200
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New CEM HA Suite Provides Holistic Customer Experience Management

Customer Input

'Customer input Ltd announces today the launch of CEM HA Suite, the first ever total customer experience management solution. It automates in-depth analysis of customer attitudes, behaviors and needs across all company touch-points and includes company policies and procedures management and training modules.

CEM 55
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Status Update: Who’s Sharing Excellent Customer Service?

Pretium Solutions

I stumbled on a statistic this morning that absolutely blew my mind. Maybe I hadn’t had enough coffee yet, but I literally went bug-eyed. “People on Facebook share approximately 1 million links every 20 minutes.”. Enthusiastically, I repeated this out loud to my 16-year old daughter who looked at me like I had two heads and almost snickered, “Uh, yeah Mom, what about it?”.

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Dr. Bob Talks “Turnkey vs. Software Only”

Customer Interactions

'NICE’s resident IP video expert, Dr. Bob Banerjee, spends a lot of time on the phone with SIs, consultants and end users. The one thing that invariably comes up is the question of whether to go with a turnkey or software only solution. It seems like a simple question on the surface, but the underlying issues can put everyone at odds. In this article published in the March issue of Security Dealer & Integrator, Dr.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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With North American Sales Recovery Comes Targeting Opportunity

InMoment XI

The March 26th issue of Automotive News had an interesting observation on the front page. The article “Recovery hits red-hot Stage 2” said that “This year’s faster-than-expected sales recovery has entered a key new phase: ‘Want’ buyers are joining the ‘need to replace’ buyers who have been carrying the market.” It’s an interesting situation: on.

Sales 200

More Trending

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Is Your Call Quality Sheet Capping Your Net Promoter Score?

Pretium Solutions

When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? Or have you ever considered this at all? If your organization outsources its call center operations or customer care to a third party provider, have you focused on whether or not the call quality shee t used to assess the quality of the interaction with your customers encourages an excellent customer experience and facilitates upward p

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Social marketing 101: respond to your customers about social issues too

Service Untitled

Does your organization have a Facebook page where a customer can either “Like” or become “Friends”? Nowadays businesses are either riding the social media train or stranded at the depot. Clients and customers love the personal touch and having the ability to comment on an issue; the problem arises however, when no one from the company responds back or follows up on a complaint, lack of service, or even a social issue.

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With North American Sales Recovery Comes Targeting Opportunity

InMoment XI

The March 26th issue of Automotive News had an interesting observation on the front page. The article “Recovery hits red-hot Stage 2” said that “This year’s faster-than-expected sales recovery has entered a key new phase: ‘Want’ buyers are joining the ‘need to replace’ buyers who have been carrying the market.” It’s an interesting situation: on.

Sales 200
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Data Mining Will Change The Way We Get Insight (By Killing An Old Friend)

InMoment XI

Today, most VOC practitioners generate insights from their data by following the basic flow of the scientific method. They pinpoint some kind of problem that they want to investigate, such as customer churn or dissatisfaction. Then they think up a hypothetical explanation (a hypothesis) that they can test. Data mining changes all that.

Data 200
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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

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Data Mining Will Change The Way We Get Insight (By Killing An Old Friend)

InMoment XI

Today, most VOC practitioners generate insights from their data by following the basic flow of the scientific method. They pinpoint some kind of problem that they want to investigate, such as customer churn or dissatisfaction. Then they think up a hypothetical explanation (a hypothesis) that they can test. Data mining changes all that.

Data 200
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Data Mining Will Change The Way We Get Insight (By Killing An Old Friend)

InMoment XI

Today, most VOC practitioners generate insights from their data by following the basic flow of the scientific method. They pinpoint some kind of problem that they want to investigate, such as customer churn or dissatisfaction. Then they think up a hypothetical explanation (a hypothesis) that they can test. Data mining changes all that.

Data 200
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The Power of Silence in Sales & Customer Service

Pretium Solutions

One of the most underrated but effective tools in sales and customer service communications is silence. Customers and prospects often buy and act on emotion and justify with logic , but they also make decisions in silence. In this video blog, Jack explores the power of silence, a critical customer service skill , and how to utilize silence effectively to improve your sales and customer service outcomes.

Sales 40
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The Power of Silence in Sales & Customer Service

Pretium Solutions

One of the most underrated but effective tools in sales and customer service communications is silence. Customers and prospects often buy and act on emotion and justify with logic , but they also make decisions in silence. In this video blog, Jack explores the power of silence, a critical customer service skill , and how to utilize silence effectively to improve your sales and customer service outcomes.

Sales 40
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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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The Power of Silence in Sales & Customer Service

Pretium Solutions

One of the most underrated but effective tools in sales and customer service communications is silence. Customers and prospects often buy and act on emotion and justify with logic , but they also make decisions in silence. In this video blog, Jack explores the power of silence, a critical customer service skill , and how to utilize silence effectively to improve your sales and customer service outcomes.

Sales 40
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Status Update: Who’s Sharing Excellent Customer Service in Social Media?

Pretium Solutions

I stumbled on a statistic this morning that absolutely blew my mind. Maybe I hadn’t had enough coffee yet, but I literally went bug-eyed. “People on Facebook share approximately 1 million links every 20 minutes.” . Enthusiastically, I repeated this out loud to my 16-year old daughter who looked at me like I had two heads and almost snickered, “Uh, yeah Mom, what about it?

article thumbnail

Status Update: Who’s Sharing Excellent Customer Service in Social Media?

Pretium Solutions

I stumbled on a statistic this morning that absolutely blew my mind. Maybe I hadn’t had enough coffee yet, but I literally went bug-eyed. “People on Facebook share approximately 1 million links every 20 minutes.” . Enthusiastically, I repeated this out loud to my 16-year old daughter who looked at me like I had two heads and almost snickered, “Uh, yeah Mom, what about it?

article thumbnail

Status Update: Who’s Sharing Excellent Customer Service in Social Media?

Pretium Solutions

I stumbled on a statistic this morning that absolutely blew my mind. Maybe I hadn’t had enough coffee yet, but I literally went bug-eyed. “People on Facebook share approximately 1 million links every 20 minutes.” . Enthusiastically, I repeated this out loud to my 16-year old daughter who looked at me like I had two heads and almost snickered, “Uh, yeah Mom, what about it?

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The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

article thumbnail

Status Update: Who’s Sharing Excellent Customer Service?

Pretium Solutions

I stumbled on a statistic this morning that absolutely blew my mind. Maybe I hadn’t had enough coffee yet, but I literally went bug-eyed. “People on Facebook share approximately 1 million links every 20 minutes.”. Enthusiastically, I repeated this out loud to my 16-year old daughter who looked at me like I had two heads and almost snickered, “Uh, yeah Mom, what about it?”.

article thumbnail

Is Your Call Quality Sheet Capping Your Net Promoter Score?

Pretium Solutions

When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? Or have you ever considered this at all? If your organization outsources its call center operations or customer care to a third party provider, have you focused on whether or not the call quality shee t used to assess the quality of the interaction with your customers encourages an excellent customer experience and facilitates upward p

article thumbnail

Is Your Call Quality Sheet Capping Your Net Promoter Score?

Pretium Solutions

When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? Or have you ever considered this at all? If your organization outsources its call center operations or customer care to a third party provider, have you focused on whether or not the call quality shee t used to assess the quality of the interaction with your customers encourages an excellent customer experience and facilitates upward p

article thumbnail

Is Your Call Quality Sheet Capping Your Net Promoter Score?

Pretium Solutions

When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? Or have you ever considered this at all? If your organization outsources its call center operations or customer care to a third party provider, have you focused on whether or not the call quality shee t used to assess the quality of the interaction with your customers encourages an excellent customer experience and facilitates upward p

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

article thumbnail

Is Your Call Quality Sheet Capping Your Net Promoter Score?

Pretium Solutions

When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? Or have you ever considered this at all? If your organization outsources its call center operations or customer care to a third party provider, have you focused on whether or not the call quality shee t used to assess the quality of the interaction with your customers encourages an excellent customer experience and facilitates upward p