InMoment XI
MARCH 29, 2012
To increase grosses at the dealership, some stores are taking extraordinary measures by selling, amongst other things, a unique theft retrieval system. The “Lighter Side” for today highlights the efforts of one such dealership. In no way does Maritz condone, encourage, or in any way support the use of the Trunk Money or Boot Baboon, View Article.
Customer Input
MARCH 30, 2012
'Entire industries, particularly wireless, cable and broadband providers, insist on locking customers into lengthy service contracts against their will. This results in a vicious circle of poor service and costly acquisition.
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Service Untitled
MARCH 28, 2012
In the midst of arguments on the Affordable Health Care programs, it is interesting to delve into this year’s Medicare push for improved customer service in the hospital venue. Beginning in October, Medicare will hold one percent of their regular reimbursements based on performance. With payments that will total more than $50 million, United States health-care is being forced to improve the quality of their care.
Pretium Solutions
MARCH 29, 2012
What role does sincerity play in customer service and in creating the optimal excellent customer experience ? Aside from being sincere, it is critical that customer service providers demonstrate their sincerity as part of the effort to create an excellent customer experience and meaningful customer loyalty. The post Sincerity – What Role Does it Play in an Excellent Customer Experience?
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InMoment XI
MARCH 29, 2012
To increase grosses at the dealership, some stores are taking extraordinary measures by selling, amongst other things, a unique theft retrieval system. The “Lighter Side” for today highlights the efforts of one such dealership.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Service Untitled
MARCH 26, 2012
This isn’t related to customer service as strictly as most of the other posts here on Service Untitled, but as I was typing this up, I figured I’d post it here because some folks might get some value out of it. Like many people, I have a lot of respect for Steve Jobs and what he accomplished. I pre-ordered his biography as soon as it was announced and have read a lot about him and talked to people who have worked for him.
Pretium Solutions
MARCH 29, 2012
What role does sincerity play in customer service and in creating the optimal excellent customer experience ? Aside from being sincere, it is critical that customer service providers demonstrate their sincerity as part of the effort to create an excellent customer experience and meaningful customer loyalty. The post Sincerity – What Role Does it Play in an Excellent Customer Experience?
InMoment XI
MARCH 29, 2012
To increase grosses at the dealership, some stores are taking extraordinary measures by selling, amongst other things, a unique theft retrieval system. The “Lighter Side” for today highlights the efforts of one such dealership.
InMoment XI
MARCH 26, 2012
If you look through any marketing articles on the automotive industry in the last 12 months, you could come away with the impression that traditional bricks and mortar dealerships are a thing of the past and the only thing that manufacturers and dealers need to have is a Twitter account since, one might think, customers. View Article.
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InMoment XI
MARCH 26, 2012
If you look through any marketing articles on the automotive industry in the last 12 months, you could come away with the impression that traditional bricks and mortar dealerships are a thing of the past and the only thing that manufacturers and dealers need to have is a Twitter account since, one might think, customers.
InMoment XI
MARCH 26, 2012
If you look through any marketing articles on the automotive industry in the last 12 months, you could come away with the impression that traditional bricks and mortar dealerships are a thing of the past and the only thing that manufacturers and dealers need to have is a Twitter account since, one might think, customers.
InMoment XI
MARCH 26, 2012
Brace yourself – while arguably the most important part of a successful employee engagement program, acting on the results is where things seem to get tricky for a lot of companies. Response tends to go one of three ways: 1) overwhelmed by the data; 2) defensive of the data; or 3) a sincere desire to respond to the data. However, now that you know what is most relevant to your team, you can tailor your communication and strategic direction accordingly.
InMoment XI
MARCH 26, 2012
Brace yourself – while arguably the most important part of a successful employee engagement program, acting on the results is where things seem to get tricky for a lot of companies. Response tends to go one of three ways: 1) overwhelmed by the data; 2) defensive of the data; or 3) a sincere desire to respond to the data. However, now that you know what is most relevant to your team, you can tailor your communication and strategic direction accordingly.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
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InMoment XI
MARCH 26, 2012
Brace yourself – while arguably the most important part of a successful employee engagement program, acting on the results is where things seem to get tricky for a lot of companies. Response tends to go one of three ways: 1) overwhelmed by the data; 2) defensive of the data; or 3) a sincere desire to respond to the data. However, now that you know what is most relevant to your team, you can tailor your communication and strategic direction accordingly.
Pretium Solutions
MARCH 29, 2012
What role does sincerity play in customer service and in creating the optimal excellent customer experience ? Aside from being sincere, it is critical that customer service providers demonstrate their sincerity as part of the effort to create an excellent customer experience and meaningful customer loyalty. The post Sincerity – What Role Does it Play in an Excellent Customer Experience?
Pretium Solutions
MARCH 27, 2012
Ok, so you are extremely busy, moving from one meeting to another, from one project to another, checking on the status of this system and that process. You have barely had a chance to breathe throughout your hectic day. Ahhhh, just another business day in the life of a call center manager. But amidst the normal hectic nature of your day-to-day routine in call center management , you know there are important concerns and issues that are falling through the cracks.
Pretium Solutions
MARCH 27, 2012
Ok, so you are extremely busy, moving from one meeting to another, from one project to another, checking on the status of this system and that process. You have barely had a chance to breathe throughout your hectic day. Ahhhh, just another business day in the life of a call center manager. But amidst the normal hectic nature of your day-to-day routine in call center managemen t, you know there are important concerns and issues that are falling through the cracks.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
Pretium Solutions
MARCH 27, 2012
Ok, so you are extremely busy, moving from one meeting to another, from one project to another, checking on the status of this system and that process. You have barely had a chance to breathe throughout your hectic day. Ahhhh, just another business day in the life of a call center manager. But amidst the normal hectic nature of your day-to-day routine in call center managemen t, you know there are important concerns and issues that are falling through the cracks.
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