Sat.Jan 28, 2012 - Fri.Feb 03, 2012

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Healthy Growth Ahead for VOC and Customer Experience Industry

InMoment XI

Both Forrester Research and Gartner have predicted continued annual growth of between 15-20% for the customer experience and voice of customer industries. At Allegiance, we certainly see this growth happening. But what kind of changes will occur as more corporate boards, c-suites and leadership teams add savvy VOC pros? How will business change as a result of the insight that comes from these experienced people adding their voice to the mix, and sharing the data they produce?

Industry 200
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Are mobile devices serving customers properly?

Service Untitled

Before I leave my house in the morning, I grab my car keys, purse and of course, my smartphone. AT&T sold 9.4 million of these in the fourth quarter of 2011. Is it any wonder that the 2X4 inch tidy packages of computer chips have revolutionized everyday behaviors including the way we shop? We read on them, play Words With Friends, make dinner reservations, buy concert tickets, and frequently text.

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Customer watch

Very Best Service

'At all times, it is crucial that your customer watch is in place. If your customers are in need of simple advice or find themselves in serious difficulty, you should be at hand, ready to provide immediate assistance. This will prevent a situation from deteriorating and causing irreparable damage. If successful, a rapid intervention will contribute to the establishment of a real bond which could last a lifetime.

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The New Customer Service Conversation

Pretium Solutions

If your current Customer Service Experience is not creating Loyal Customers, then the interaction itself must fundamentally change. Improving your Customer Experience and driving Customer Loyalty requires an entirely New Conversation with your customers. The post The New Customer Service Conversation appeared first on Pretium Solutions.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Healthy Growth Ahead for VOC and Customer Experience Industry

InMoment XI

Both Forrester Research and Gartner have predicted continued annual growth of between 15-20% for the customer experience and voice of customer industries. At Allegiance, we certainly see this growth happening. But what kind of changes will occur as more corporate boards, c-suites and leadership teams add savvy VOC pros? How will business change as a result of the insight that comes from these experienced people adding their voice to the mix, and sharing the data they produce?

Industry 200

More Trending

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Healthy Growth Ahead for VOC and Customer Experience Industry

InMoment XI

Both Forrester Research and Gartner have predicted continued annual growth of between 15-20% for the customer experience and voice of customer industries. At Allegiance, we certainly see this growth happening. But what kind of changes will occur as more corporate boards, c-suites and leadership teams add savvy VOC pros? How will business change as a result of the insight that comes from these experienced people adding their voice to the mix, and sharing the data they produce?

Industry 200
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Video: Do Women Enjoy the Sales Experience More Than Men?

InMoment XI

In designing your retail experience, how men and women perceive the experience needs to be considered, especially if you’re a brand that is trying to attract more women. And women hate buying a car…right? You may find our analysis surprising.

Video 200
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Video: Do Women Enjoy the Sales Experience More Than Men?

InMoment XI

In designing your retail experience, how men and women perceive the experience needs to be considered, especially if you’re a brand that is trying to attract more women. And women hate buying a car…right? You may find our analysis surprising.

Video 200
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Do Women Enjoy the Sales Experience More Than Men?

InMoment XI

In designing your retail experience, how men and women perceive the experience needs to be considered, especially if you’re a brand that is trying to attract more women. And women hate buying a car…right? You may find our analysis surprising.

Sales 200
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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Why The Auto Industry Needs Marketing – As Well As Product

InMoment XI

Product yes.but what else?

Industry 200
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Why The Auto Industry Needs Marketing – As Well As Product

InMoment XI

Product yes.but what else?

Industry 200
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Why The Auto Industry Needs Marketing – As Well As Product

InMoment XI

Product yes.but what else?

Industry 200
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The New Customer Service Conversation

Pretium Solutions

If your current Customer Service Experience is not creating Loyal Customers, then the interaction itself must fundamentally change. Improving your Customer Experience and driving Customer Loyalty requires an entirely New Conversation with your customers. The post The New Customer Service Conversation appeared first on Pretium Solutions.

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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

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The New Customer Service Conversation

Pretium Solutions

If your current Customer Service Experience is not creating Loyal Customers, then the interaction itself must fundamentally change. Improving your Customer Experience and driving Customer Loyalty requires an entirely New Conversation with your customers. The post The New Customer Service Conversation appeared first on Pretium Solutions.