Sat.Dec 17, 2011 - Fri.Dec 23, 2011

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Timing Is Everything

InMoment XI

Understanding why your customers enter the market when they did is important in developing strategic initiatives.

Marketing 200
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Check out lines getting to be more customer friendly

Service Untitled

There’s a December 25 deadline, so it’s not really optional whether or not we want to wait at a checkout line – that is unless we shop online. This year, according to a Deloitte survey, online shopping is up in the United States from one-third last year to one-half this year showing more consumers opting to stay away from shopping malls.

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Call Center Agents are Your Brand! Call Center Identity Crisis (Part 2)

Pretium Solutions

In today’s wired world the demand for excellent customer service is ever increasing. Customers have a louder voice today than they ever have. One poor interaction with a customer can create a ripple effect that costs you profits and customers. Think about the last time you thought about doing business with a company. If you’re like me, your very first step is to quickly Google your way to one of many rating and review sites to take a look at what everyone else has to say about their cus

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Timing Is Everything

InMoment XI

Understanding why your customers enter the market when they did is important in developing strategic initiatives

Marketing 200
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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Timing Is Everything

InMoment XI

Understanding why your customers enter the market when they did is important in developing strategic initiatives

Marketing 200

More Trending

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Marketing Myopia and the 21st Century Automotive Business

InMoment XI

Redefining what an auto company does could be useful

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Marketing Myopia and the 21st Century Automotive Business

InMoment XI

Redefining what an auto company does could be useful

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Video: Was the LA Auto Show Worth It?

InMoment XI

Millions are spent on auto shows. Is it worth it?

Video 200
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Video: Was the LA Auto Show Worth It?

InMoment XI

Millions are spent on auto shows. Is it worth it?

Video 200
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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Was the LA Auto Show Worth It?

InMoment XI

Millions are spent on auto shows. Is it worth it?

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Call Center Agents are Your Brand! Call Center Identity Crisis (Part 2)

Pretium Solutions

In today’s wired world the demand for excellent customer service is ever increasing. Customers have a louder voice today than they ever have. One poor interaction with a customer can create a ripple effect that costs you profits and customers. Think about the last time you thought about doing business with a company. If you’re like me, your very first step is to quickly Google your way to one of many rating and review sites to take a look at what everyone else has to say about their cus

article thumbnail

Call Center Agents are Your Brand! Call Center Identity Crisis (Part 2)

Pretium Solutions

In today’s wired world the demand for excellent customer service is ever increasing. Customers have a louder voice today than they ever have. One poor interaction with a customer can create a ripple effect that costs you profits and customers. Think about the last time you thought about doing business with a company. If you’re like me, your very first step is to quickly Google your way to one of many rating and review sites to take a look at what everyone else has to say about their cus

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Call Center Identity Crisis: What is Your Call Center Trying to Tell You About Your Brand Solution? (Part 1)

Pretium Solutions

Help!!! I have an identity crisis. You keep calling me a Call Center, and that’s not really what I am. I believe I am your Brand Solution Profit Center. I think it’s time we talk. Please step into my office and stay awhile. Now, our Call Center is a place that is set away from the public, in this large room with small cubicles and a bunch of phones.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Call Center Identity Crisis: What is Your Call Center Trying to Tell You About Your Brand Solution? (Part 1)

Pretium Solutions

Help!!! I have an identity crisis. You keep calling me a Call Center, and that’s not really what I am. I believe I am your Brand Solution Profit Center. I think it’s time we talk. Please step into my office and stay awhile. Now, our Call Center is a place that is set away from the public, in this large room with small cubicles and a bunch of phones.

article thumbnail

Call Center Identity Crisis: What is Your Call Center Trying to Tell You About Your Brand Solution? (Part 1)

Pretium Solutions

Help!!! I have an identity crisis. You keep calling me a Call Center, and that’s not really what I am. I believe I am your Brand Solution Profit Center. I think it’s time we talk. Please step into my office and stay awhile. Now, our Call Center is a place that is set away from the public, in this large room with small cubicles and a bunch of phones.