Sat.Oct 01, 2011 - Fri.Oct 07, 2011

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New bank fees not conducive to customer satisfaction

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Bank of America is reaping in some heavy criticism since the announcement of their $5.00 a month debit card fee. Whether you use your debit card once a month or thirty times a month, the bank wants to charge you. Following suit, but without as much public fanfare are Citi Bank, Wells Fargo, and Chase. If those institutions aren’t charging you to use a debit card, read the notices in the mail which explain new checking account fees unless you maintain a certain balance and how you need to h

Banking 49
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Customer engagement strategy

Very Best Service

'Customer engagement strategy What customer engagement strategy ? - The rapid development of computer software technology has meant that a huge number of customer management tools have been launched in the market place. The use of Social Media in particular has increased exponentially giving the opportunity for many employees to build more human and personal relationships with customers.

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Solving problems outside the acronym box

Customer Interactions

'The conference organizers for TechSec 2012 have just announced their preliminary educational program. For 2012, the conference will focus on hot topics like mobile apps, video analytics, identity management, cloud services and PSIM. NICE’s Dr. Bob Banerjee will be moderating a session on “PSIM, PSIM-light, VMS: Solving problems outside of the acronym box.

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The Measures Every Contact Center (Call Center) Should Have

Brad Cleveland Blog

The Measures Every Contact Center Should Have By Brad Cleveland These key categories of measures and objective are as important for Facebook and Twitter interactions as they are for traditional contact channels. Establishing the right measures and objectives is one of the most important responsibilities in leading and managing a call center successfully.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Self-service in supermarkets not always the best service

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In Manchester, Connecticut Big Y Foods, a chain of 61 supermarkets is phasing out the do-it-yourself grocery shopping check out aisles. What was supposed to revolutionize and speed up a trip to the grocery store seems to falling by the wayside in a trade for the human cashiers. In fact, market studies have shown shoppers do prefer the personal contact.

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The Measures Every Contact Center (Call Center) Should Have

Brad Cleveland Blog

The Measures Every Contact Center Should Have By Brad Cleveland These key categories of measures and objective are as important for Facebook and Twitter interactions as they are for traditional contact channels. Establishing the right measures and objectives is one of the most important responsibilities in leading and managing a call center successfully.