InMoment XI
SEPTEMBER 20, 2011
What do Billy Beane, the General Manager of the Oakland A's, and your company's Voice of the Customer (VOC) initiatives have in common? Metrics, analytics, and insights that can provide teams and businesses with unfair advantages.
Service Untitled
SEPTEMBER 21, 2011
My client Jennifer called Bank of America to discuss a mortgage modification on her existing loan. Many of her friends and customers who I work with have had positive results modifying their loans; the process although at times frustrating and record intensive has helped many families remain in their homes with a more affordable monthly payment. The banks aren’t really losing anything because they do make it up at the end, they don’t have to spend the time and money on a foreclosure
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Very Best Service
SEPTEMBER 20, 2011
'Does your customer service run like clockwork ? It needs to be reliable, accurate, adapt to various conditions, from cold showers to intense heat, and above all give the answer that the customer is looking for. But here comes the challenge: it has to be delivered in a personal manner, it can not be mechanical but can look good. In the way a watch can become a piece of jewellery , if you manage to bring all the pieces together, not only will you have delivered a service fit for purpose but also
Customer Interactions
SEPTEMBER 21, 2011
'While requirements for security systems are constantly increasing, security managers and IT directors are forced to deal with shrinking budgets, posing a real challenge for an organization looking to deploy surveillance systems. Minimizing TCO (Total Cost of Ownership) in surveillance systems is a significant challenge as video surveillance is a resource hungry application, which requires significant processing power and storage allocation.
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InMoment XI
SEPTEMBER 20, 2011
What do Billy Beane, the General Manager of the Oakland A's, and your company's Voice of the Customer (VOC) initiatives have in common? Metrics, analytics, and insights that can provide teams and businesses with unfair advantages.
Customer Interactions
SEPTEMBER 18, 2011
'A Q&A interview with NICE Banking Sector Expert Erez Goldstein. Consolidation in the banking industry has its upsides…and some downsides as well, especially when it comes to managing physical security. In this Q&A interview, Erez Goldstein, Banking Sector Senior Product Marketing Manager for NICE Systems, shares his perspective on the security challenges facing the banking industry, and how Situation Management can help.
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