Service Untitled
JUNE 9, 2011
Customers are just tired of dealing with retailers who ignore customer service while pretending to have it. If I see an advertisement that says, “New and Improved Customer Service,&# doesn’t that already imply there was something wrong with their original service? If an organization claims to make customer service a priority in their business, shouldn’t they uphold to their claims?
Annie Tsai
JUNE 7, 2011
As I continue to explore local businesses, I notice that I mentally categorize them into general buckets: You Get What You Pay For – varying expected sub-categorizations based on price, product and service quality Value Play – typically lower on the price and service scales but higher on product (or lower product and price and […].
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Very Best Service
JUNE 7, 2011
'Be Versed in Good Service For really top service beyond all compare, You have to let customers know that you care, Right from first contact, the seeds will be sown, So take time to smile when you pick up the phone, Be professional, courteous, clear and concise, When talking of colour, delivery and price, Don''t rush through your work, or do jobs on the cheap, And don''t make a promise you know you can''t keep, If a customer phones, and is feeling uptight, Do all that you can to make every thing
Customer Interactions
JUNE 8, 2011
'This will be NICE’s first year exhibiting at the utility industry’s top event, the EEI (Edison Electric Institute) Annual Convention/Expo. The theme for EEI’s 2011 Annual Conference, which will take place at the Broadmoor in Colorado Springs, June 12-15, is “the Power of Opportunity.” Utilities are exploring new technologies to transform the way they do business – and security is no exception.
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Service Untitled
JUNE 7, 2011
I know the phrase “customer value&# is tossed around training sessions and customer service seminars, but I often wonder how objective organizations really are in their evaluations. How is customer value therefore determined? In most instances, it is described as the amount of benefit a customer will get from a service or a product, and what it’s going to cost.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Annie Tsai
JUNE 8, 2011
Given Apple’s various announcements yesterday, I thought it’d be nice to republish this blog post highlighting Apple’s brand promise. —- When you see a brand logo, what sort of expectations come to mind? Let’s take a look at Apple, a brand that successfully brings the brand promise to life in all incarnations of the experience.
Annie Tsai
JUNE 7, 2011
As I continue to explore local businesses, I notice that I mentally categorize them into general buckets: You Get What You Pay For - varying expected sub-categorizations based on price, product and service quality Value Play - typically lower on the price and service scales but higher on product (or lower product and price and […].
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