Service Untitled
MARCH 30, 2011
The front line employees are often the representatives who will have to make decisions when it comes to customer complaints, customer questions, and overall customer satisfaction. The art of customer service stretches well beyond the product, the prices, and the reliability of an organization. It encompasses everything about a business – right down to the allowed 140 Twitter characters.
Customer Interactions
MARCH 27, 2011
'It’s hard enough winning a video system project. But what’s even tougher is turning a profit on one. There are many factors contributing to margin erosion. I’ve heard professional system integrators declare that although they won a big name account, they had to nearly "buy the business." And at the end of the day, they were shocked at the number of visits and fixes they had to apply.
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Very Best Service
MARCH 29, 2011
'Social media customer service With the exponential growth of social networks, social media and customer service are now closely associated. The challenges are numerous and require significant investment in platforms, people and procedures. Whilst the first interaction with customers is now very public it is little different in practice from the handling of a belligerent customer on the shop floor.
Service Untitled
MARCH 28, 2011
The only thing worse than an angry and aggressive client or customer is a customer service representative responding with anger, aggression and frustration of his own. As a matter of fact, that is the worst someone can do for a situation since it only results in more anger. As the responses escalate by all parties, the situation can quickly get out of control.
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Service Untitled
MARCH 29, 2011
The economy leaves customer service budgets strained, and more than one company has trimmed their services back, but according to the Institute of Customer Service, chief executive Jo Causon, quality service is even more important in times like this. When money is tight, people are much more concerned where and how they spend. As an example, let us consider an airport parking garage.
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