Sat.Jan 15, 2011 - Fri.Jan 21, 2011

article thumbnail

Listening to the Voice of the Partner

InMoment XI

Companies steeped in listening to their customers and employees too often dismiss extending the same opportunity to their partners and resellers as unnecessary, a luxury, or even a dangerous gesture that may send to partners the wrong message about the power distribution in the relationship. But partners have a unique perspective on your organization, seeing things not as a direct employee or a customer, but as a special third-party to your organization, aligned with your company, products and s

Company 200
article thumbnail

Letting Customers Contribute to the B2B Experience

Customers Rock!

How can companies get their customers more engaged and involved? Social media has been making it easier for user-generated content to appear as part of a brand’s marketing, usually with consumers. If a consumer is truly a loyal fan of that brand, they will be very excited to see their submission being used by their favorite company. There are many, many examples of companies using these tactics for marketing buzz and excitement as part of a social media campaign.

B2B 178
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The voice of the customer

Service Untitled

Every business knows in order to keep customers, the organization needs to understand what is important. For instance, a company concentrates on core values including hiring, firing, promotions, slogans, and of course the products and services. In the normal realm of business, as we all look for the leading edge, it is most frequently price competition or offering more features at more attractive prices that bring us new customers and keep the old ones.

article thumbnail

Customer service definition

Very Best Service

'How to define customer service? Agreeing an universal customer service definition is not an easy task. Numerous procedures, books and manuals illustrate the excellent contributions made to come up with the best customer service definition. The formula is then applied to the business environment in an attempt to define a rigid framework for customer service.

article thumbnail

Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

article thumbnail

Listening to the Voice of the Partner

InMoment XI

Companies steeped in listening to their customers and employees too often dismiss extending the same opportunity to their partners and resellers as unnecessary, a luxury, or even a dangerous gesture that may send to partners the wrong message about the power distribution in the relationship. But partners have a unique perspective on your organization, seeing things not as a direct employee or a customer, but as a special third-party to your organization, aligned with your company, products and s

Company 200

More Trending

article thumbnail

Don’t hold back AT&T customer service agent

Service Untitled

Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Parecht’s tweet stated in part, but you’ll get the gist: “I am an AT&T customer care representative, and if I credit every crazy person who called in, I’d get fired.&#.

article thumbnail

Listening to the Voice of the Partner

InMoment XI

Companies steeped in listening to their customers and employees too often dismiss extending the same opportunity to their partners and resellers as unnecessary, a luxury, or even a dangerous gesture that may send to partners the wrong message about the power distribution in the relationship. But partners have a unique perspective on your organization, seeing things not as a direct employee or a customer, but as a special third-party to your organization, aligned with your company, products and s

Company 200
article thumbnail

Complain with flair

Service Untitled

Last night several of us were at a new restaurant in town to celebrate a friend’s new job. It was 7:00; prime dining time in crowded Palm Beach, but that’s just part of the dining experience in this town. What is not part of the experience however is poor service; no one expects service failures, but no one wants to see a party of four raising their voices, losing their tempers, or threatening the servers.

article thumbnail

Be an advocate for customer satisfaction

Service Untitled

We’re a few weeks into the new year, and most of us are looking forward to a profitable 2011. In the real estate market, the past few years have been challenging, however customer satisfaction strategies remain an important key to success. I work in a progressive and staff empowering office, and thought today I would share some of the strategies the manager of our office uses to help agents promote customer satisfaction.

article thumbnail

Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

article thumbnail

How to Build Resiliency and Reliability into your IP Video Surveillance Solution

Customer Interactions

'IP video surveillance systems are being deployed extensively in government organizations around the world to detect threats, ensure safety and security, and assist with investigations. For these organizations, video surveillance is a must have, so in turn, ensuring that the system is operable and accessible 24x7x365 is key. A system failure could cause a security breach to go unnoticed, comprising safety and security; and could even result in lost evidence, liability lawsuits, or costly false a

Video 28