InMoment XI
DECEMBER 6, 2010
After months of client meetings, focus groups and quantitative studies, one thing stands out: data is everywhere, and VOC pros want help making decisions from their mountains of data. That’s why we are committed to accelerating the delivery of actionable business intelligence from VOC data. It’s not about gathering more survey data, it’s about the insights business leaders need to move the needle.
Customers Rock!
DECEMBER 6, 2010
Social media has brought the customer experience more in-focus than ever before, and this became very apparent during the start of the 2010 holiday shopping season on Black Friday and Cyber Monday. Consumers made their lists of who had the best deals, based on what they learned on Twitter and other sites. The brave ones, armed with their mobile phones, made the trek into the brick-and-mortar retail stores to fight the crowds for their coveted items.
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Service Untitled
DECEMBER 10, 2010
You’re most likely sending out emails, brochures, and promotions with greetings of the season, but what happens after the lights are removed and the tree is packed away? Are you still showing your customers that you appreciate their business all year round? You want to show sincere appreciation for customer patronage and want them to feel valued for making the choice of spending their hard-earned money at your organization.
Customer Interactions
DECEMBER 7, 2010
'PSIM principles may be used to produce better situational awareness, and thereby promote better security and business decisions. One new type of software addressing situational awareness is called situation management. This application of PSIM unifies video, alarm, and sensor data to improve situational awareness and add efficiency to incident response.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
DECEMBER 6, 2010
After months of client meetings, focus groups and quantitative studies, one thing stands out: data is everywhere, and VOC pros want help making decisions from their mountains of data. That’s why we are committed to accelerating the delivery of actionable business intelligence from VOC data. It’s not about gathering more survey data, it’s about the insights business leaders need to move the needle.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Service Untitled
DECEMBER 7, 2010
We’re approaching home plate for the 2010 shopping season with the best opportunity to realize a profit after a challenging year of budget minded shoppers. Tis the season for shopping, that’s for sure, and chances are businesses will meet new shoppers they have never met before. Why not use the opportunity to attract new customers? A customer’s first impression is the most important part of the initial sales experience.
Service Untitled
DECEMBER 6, 2010
It seems that bad customer service can benefit a business, and while companies scurry to hide their bad reviews and complaints from customers, others revel in the dishonesty. Let’s take the latest example of Decor My Eyes, an online glasses and eye wear shop owned by the unsavory character, Vitaly Borker. His mission statement echos, “if a customer costs him money, he tells them where to go.&#.
Service Untitled
DECEMBER 9, 2010
Customer experience doesn’t just begin and end with a visit to the store, an interaction with a sales representative, and the subsequent purchase of the product. It’s made up of details; lots of details both intentional and unintentional. Our overall customer experience is the quality aggregate of an entire organization. Let us take the example of Keurig and the Special Edition Keurig Brewer and assume that I was attracted to the product from advertisements I saw on television; a bus
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