InMoment XI
OCTOBER 26, 2010
Most companies are good at collecting data from customers. In fact, it’s common practice to have a customer feedback program in place. However, for some companies, dealing with the results is when things begin to get fuzzy. What are our customers trying to tell us? And how do we take that information and use it to effectively improve the customer experience?
Customers Rock!
OCTOBER 26, 2010
Once again this year, I am pleased to be participating in the Bathroom Blogfest. This is the 5th year of the Blogfest (4th year participating for me – now with 34 other bloggers in 2010), and we use this opportunity to focus on the customer experience in one of the “forgotten&# spaces, bathrooms! This year’s theme is inspired by Mad Men, and we will look to see whether some of these areas area still “stuck in the 60s&#.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Very Best Service
OCTOBER 26, 2010
'Cut the waste : The Department for Environment, Food and Rural Affairs has published amazing statistics about the amount of food and drinks wasted every year in the UK. The total avoidable waste represents £12 bn a year according to the Waste and Resources Action Programme. In your business, can you quantify the waste directly attributable to poor customer service ?
Service Untitled
OCTOBER 25, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Use social CRM to improve communications Cheryl October 25, 2010 Behind the Scenes , Customer Satisfaction 1 Comment The original buzz word phrase of Customer Relationship Management began as a process to help companies manage their customers and potential customers by using a database full of information about that person’s buying
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
OCTOBER 26, 2010
Most companies are good at collecting data from customers. In fact, it’s common practice to have a customer feedback program in place. However, for some companies, dealing with the results is when things begin to get fuzzy. What are our customers trying to tell us? And how do we take that information and use it to effectively improve the customer experience?
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
OCTOBER 26, 2010
Most companies are good at collecting data from customers. In fact, it’s common practice to have a customer feedback program in place. However, for some companies, dealing with the results is when things begin to get fuzzy. What are our customers trying to tell us? And how do we take that information and use it to effectively improve the customer experience?
Service Untitled
OCTOBER 26, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Create a vision for excellent customer service Cheryl October 26, 2010 Customer Satisfaction , Customer Service , Employees , Little Things, Big Differences 2 Comments Every call, email, chat, or visit to a company’s website is a unique experience for an organization to differentiate itself from their competition.
Service Untitled
OCTOBER 29, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Look after your staff and they will look after your customers Cheryl October 29, 2010 Customer Service , Employees , Specific Companies No Comments Fortune magazine rates the top ten best companies to work for every year and interviews someone from each organization.
Service Untitled
OCTOBER 28, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer feedback gets personal Cheryl October 28, 2010 Customer Satisfaction , Surveys No Comments There aren’t too many receipts we get from retailers nowadays that don’t offer us some kind of reward to log on to a short customer service survey about our customer experience.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Customer Interactions
OCTOBER 26, 2010
'Why hasn’t the scale tipped totally in favor of IP video? Why are different markets adopting IP video at different rates? Where is IP video becoming the de facto standard? And, what factors will likely swing the IP pendulum further? Read this article (IP video: Where’s the tipping point?) by NICE Systems’ Dr. Bob Banerjee to learn more.
Customer Interactions
OCTOBER 26, 2010
'This short YouTube video successfully highlights the key turning points for NICE’s new Video Management System, Net 2.0. It explains exactly why it is partner friendly and how we’ve been able to pass down the “DNA” from best practices gained through successful (and massive deployments) to NiceVision Net 2.0 Professional and eXpress which are cost effective and suitable for more modest size projects (anywhere from 16-200 cameras).
Customer Interactions
OCTOBER 26, 2010
'From October 31 to November 3, 2010, the first Israel HLS International Conference will be taking place in Tel Aviv at the Dan Panorama Hotel. While it is a first-time event, it has attracted the attention and involvement of participants from all of over the world – Brazil, Italy, Germany, India, Thailand, Mexico, Vietnam, Africa, USA, Poland and others.
Expert insights. Personalized for you.
200 
Let's personalize your content