InMoment XI

OCTOBER 5, 2010

Here at Allegiance, we continue to see more companies choosing to rescue customers in real time rather than wait months for the results of a large customer satisfaction survey. These businesses are embracing a new approach to traditional customer research that gives companies the ability to collect feedback from social media, engage customers in real time and use advanced analytics to understand what makes customer tick and predict what they’ll want.

Social Media 200

Social Media Customer Satisfaction Analytics Survey 200

Customers Rock!

OCTOBER 4, 2010

There has been a lot going on lately here at Customers Rock! October is going to be a busy month. BlogWorld. I will be moderating a panel again this year at BlogWorld & New Media Expo in Las Vegas, October 14-16. My session this year is a special one. It looks back at the first panel I was ever involved in at BlogWorld 2 years ago , with some very special people.

Social Media 146

Social Media Conference Hotels Loyalty 146

Service Untitled

OCTOBER 7, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Interview with Doria Camaraza from American Express – Part 4 of 4 Douglas October 07, 2010 Angry Customers , Culture , Customer Service Experience , Interviews , Little Things, Big Differences , Specific Companies No Comments This is the fourth and final part of my interview with Doria Camaraza, the Senior Vice President and General Mana

Social Media 44

Social Media Customer Care Call Center Competitive Advantage 44

Customer Interactions

OCTOBER 2, 2010

'It has been said that cameras are the “eyes” of modern-day video surveillance systems and video analytics the “brain.” Still, for the added intelligence they afford, video analytics deployments, especially outdoor deployments, are not without challenges. Factors such as rain, snow, wind, fog, scene illumination, seasonal changes, and the distance and size of objects you’re trying to identify, all come into play.

Video 28

Video Analytics Government System 28

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InMoment XI

OCTOBER 5, 2010

Here at Allegiance, we continue to see more companies choosing to rescue customers in real time rather than wait months for the results of a large customer satisfaction survey. These businesses are embracing a new approach to traditional customer research that gives companies the ability to collect feedback from social media, engage customers in real time and use advanced analytics to understand what makes customer tick and predict what they’ll want.

Social Media 200

Social Media Customer Satisfaction Analytics Survey 200

Service Untitled

OCTOBER 6, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Attitude makes the difference in customer service Cheryl October 06, 2010 Culture , Customer Service , Customer Service Experience No Comments Let’s assume that customer service agents interacting with consumers know to act promptly and politely.

Exercises 43

Exercises Customer Service Representative Customer Satisfaction Culture 43

Service Untitled

OCTOBER 8, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty needed to maintain competitive advantage Cheryl October 08, 2010 Culture , Proactive , Specific Companies No Comments In a recent article Ford Motor Company commented on figuring out how it can improve customer loyalty and have a longer relationship than they do at the present.

Loyalty 41

Loyalty Competitive Advantage Loyalty Programs Exercises 41

Service Untitled

OCTOBER 4, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Personal shoppers now part of Lands’ End customer service Cheryl October 04, 2010 Customer Service , Customer Service Experience , Specific Companies 1 Comment In celebration of National Customer Service Week, Lands’ End Live will now enable users to communicate with personal shoppers via voice (headsets or built-in microphon

Video 41

Video Exercises Retail Customer Service Representative 41

Customer Interactions

OCTOBER 6, 2010

'To be showcased at ASIS 2010: details behind NICE’s IP-based video surveillance solution – revved up with new capabilities that are already being rolled out to existing sites. NICE’s R&D has done some serious market analysis and soul-searching to decide what its position should be in the ‘New IP Video World Order.’ The answer is here – in the solution we’ll be showcasing at ASIS 2010.

Video 28

Video Roadmap System Software 28

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