InMoment XI
APRIL 2, 2010
Net Promoter Score (NPS) provides a simple and valuable way for businesses to measure customer satisfaction and promotion. The assumption is that the more likely customers are to recommend, the more likely those recommendations will turn into new business and revenue. But the question remains: how to grow the promoter group. Businesses that successfully identify.
Customers Rock!
MARCH 30, 2010
I have been broadcasting my Customers Rock! Radio program now for 6 months, and I feel it is time to pull together a summary of information from some of those programs into a post (or two!). The radio program is really an extension of this blog; you get to hear my voice as part of an hour-long conversation around the topics we all know and love here: customer experience, customer service, loyalty, marketing, and social media.
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Service Untitled
MARCH 31, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives NJ toll road collectors lack customer service training Cheryl March 31, 2010 Angry Customers , Customer Service , Employees , Etiquette , Specific Companies No Comments Under the US Freedom of Information Act, the popular internet site, The Smoking Gun.com released dramatic examples of complaint letters concerning toll collectors at the
InMoment XI
APRIL 2, 2010
Net Promoter Score (NPS) provides a simple and valuable way for businesses to measure customer satisfaction and promotion. The assumption is that the more likely customers are to recommend, the more likely those recommendations will turn into new business and revenue. But the question remains: how to grow the promoter group. Businesses that successfully identify.
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InMoment XI
APRIL 2, 2010
Net Promoter score (NPS) provides a simple and valuable way for businesses to measure customer satisfaction and promotion. The assumption is that the more likely customers are to recommend, the more likely those recommendations will turn into new business and revenue. But the question remains: how to grow the promoter group. Businesses that successfully identify.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
MARCH 31, 2010
In response to overwhelming demand, I’ve written this to serve as a resource for those looking to justify the budget and resources needed to add social media monitoring to their existing customer feedback / market research programs. All the organizations and corporations listed herein are trademarks of those respective companies. A Case Study: Will the.
InMoment XI
MARCH 31, 2010
In response to overwhelming demand, I’ve written this to serve as a resource for those looking to justify the budget and resources needed to add social media monitoring to their existing customer feedback / market research programs. All the organizations and corporations listed herein are trademarks of those respective companies. A Case Study: Will the.
InMoment XI
MARCH 27, 2010
The applications were accepted based on top Internet companies that are demonstrating significant market traction and pursuing game-changing technology.
InMoment XI
MARCH 27, 2010
The applications were accepted based on top Internet companies that are demonstrating significant market traction and pursuing game-changing technology.
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InMoment XI
MARCH 27, 2010
The applications were accepted based on top Internet companies that are demonstrating significant market traction and pursuing game-changing technology.
Service Untitled
APRIL 2, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer focus customizes Rite Aid services Cheryl April 02, 2010 Customer Satisfaction , Little Things, Big Differences , Service Untitled , Specific Companies No Comments Competition among pharmacy retailers and the need to create more efficient business plans are a sign of the times.
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