InMoment XI
MAY 23, 2014
Recently I have seen several very good articles about the occasional need to fire a customer. As usual, I think Colin Shaw had a lot of good things to say on the topic. The central theme of the argument is that employees deserve respect and that customers should not be allowed to abuse a company’s people.
Win the Customer
MAY 20, 2014
'Multi-channel is more important than ever as customers expect information to be available when instantly and through the channels they already use daily.
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Alliance by IFS
MAY 20, 2014
The future is now. Using mobile devices you can remotely adjust your home thermostat from Your car can send an email reminding you to schedule an oil change or other needed maintenance. Home monitoring systems allows your remote access to your security and other systems via your mobile phone. These personal tasks are just the tip of the iceberg. What makes them possible is the Internet of Things (IoT) and Machine to Machine (M2M) technology.
CCO Council
MAY 20, 2014
'Now that “tweet” has become a verb, it seems that everyone has a Twitter, Facebook, Google+, and any other alphabet soup social media account. And rabid social media “experts” are calling for every C-level executive to embrace social media as part of their “new commitment to transparency.” Who cares whether or not the CCO tweets?
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InMoment XI
MAY 23, 2014
Recently I have seen several very good articles about the occasional need to fire a customer. As usual, I think Colin Shaw had a lot of good things to say on the topic. The central theme of the argument is that employees deserve respect and that customers should not be allowed to abuse a company’s people. View Article.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Very Best Service
MAY 19, 2014
'Customer service teamwork The human factor plays a key role in the delivery of excellent customer service and everyone recognises that having a well motivated and trained customer service employee will make a massive difference when interacting with customers and racing against the competition. Companies should not ignore that they could make the boat go even faster with a stronger emphasis on teamwork.
Brad Cleveland Blog
MAY 19, 2014
A recent report from Gartner highlights the following insights about customer support – one about the past, one about the future. Both remind us that we must work hard to create consistency across customer contact channels, especially emerging mobile channels.
InMoment XI
MAY 23, 2014
Recently I have seen several very good articles about the occasional need to fire a customer. As usual, I think Colin Shaw had a lot of good things to say on the topic. The central theme of the argument is that employees deserve respect and that customers should not be allowed to abuse a company’s people.
Customer Interactions
MAY 23, 2014
'School districts across the nation are facing increasing demands from the public to ensure the safety of students and staff. Unfortunately, security budgets aren’t increasing at the same rate. This leaves school administrators the formidable challenge of finding economical solutions to improve security leveraging existing systems. Existing security systems can generally be divided into the following categories: video, intrusion, access control and fire.
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InMoment XI
MAY 22, 2014
At Allegiance we pride ourselves on creating innovative products that make our customers’ jobs easier and gain insights faster. It is this spirit of innovation that lead to the award-winning data mining product Spotlight®, the recently released skip logic visualizer, and many more enhanced features that no one else in the industry offers. However, like.
InMoment XI
MAY 22, 2014
At Allegiance we pride ourselves on creating innovative products that make our customers’ jobs easier and gain insights faster. It is this spirit of innovation that lead to the award-winning data mining product Spotlight®, the recently released skip logic visualizer, and many more enhanced features that no one else in the industry offers. However, like.
InMoment XI
MAY 22, 2014
At Allegiance we pride ourselves on creating innovative products that make our customers’ jobs easier and gain insights faster. It is this spirit of innovation that lead to the award-winning data mining product Spotlight®, the recently released skip logic visualizer, and many more enhanced features that no one else in the industry offers. However, like.
InMoment XI
MAY 21, 2014
When everything else is equal, most customers opt for the product with the lowest price. If you want to charge more for a product or service, make sure everything else isn’t equal between you and your lower-priced competitor. I’ve heard this theory many times, but I rarely put it to test. Before I go on. View Article.
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InMoment XI
MAY 21, 2014
When everything else is equal, most customers opt for the product with the lowest price. If you want to charge more for a product or service, make sure everything else isn’t equal between you and your lower-priced competitor. I’ve heard this theory many times, but I rarely put it to test. Before I go on.
InMoment XI
MAY 21, 2014
When everything else is equal, most customers opt for the product with the lowest price. If you want to charge more for a product or service, make sure everything else isn’t equal between you and your lower-priced competitor. I’ve heard this theory many times, but I rarely put it to test. Before I go on.
InMoment XI
MAY 19, 2014
“May your children die a horrible death!” screamed the disheveled passenger at the TSA agent at Chicago O’Hare airport last week. I guess he was upset that he could not go down the TSA PreCheck line, since he…well…did not apparently register and/or qualify for the program. The TSA agent was an older thin woman who. View Article.
InMoment XI
MAY 19, 2014
“May your children die a horrible death!” screamed the disheveled passenger at the TSA agent at Chicago O’Hare airport last week. I guess he was upset that he could not go down the TSA PreCheck line, since he…well…did not apparently register and/or qualify for the program. The TSA agent was an older thin woman who.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
InMoment XI
MAY 19, 2014
“May your children die a horrible death!” screamed the disheveled passenger at the TSA agent at Chicago O’Hare airport last week. I guess he was upset that he could not go down the TSA PreCheck line, since he…well…did not apparently register and/or qualify for the program. The TSA agent was an older thin woman who.
Brad Cleveland Blog
MAY 19, 2014
A recent report from Gartner highlights the following insights about customer support – one about the past, one about the future. Both remind us that we must work hard to create consistency across customer contact channels, especially emerging mobile channels.
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