InMoment XI
MAY 14, 2014
While the picture below may seem like a mocked up image, I can assure you it is not. This is an actual photo from the men’s bathroom in the Orlando Airport. Are we taking our quest to gather feedback too far? Consider how we connect with technology today. A few years ago we would have. View Article.
Kristina Evey
MAY 15, 2014
'HEALTH CARE DEPENDS ON EMPATHY AND COMPASSION. The most important investment to make in health care? It''s not the technology, not the office flow, not the insurance contracts, but rather focusing on the needs of the individual patients as human beings. It''s focusing on the patient themselves. Now, all of the above listed areas are clearly quite important.
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Joe Rawlinson
MAY 12, 2014
'Do you like surprises? What about your customers? It is a great thing to pleasantly surprise your customers. However, if you know they are going to run into trouble or have an unexpected and unpleasant surprise, you need to step in there and make sure they aren’t caught off guard. The other day I went to In-n-Out Burger for lunch. After I placed my order, the employee reminded me that the burger comes with a Thousand Island-like sauce.
CCO Council
MAY 13, 2014
'Customer executives are regularly challenged to prove the value of their initiatives. To demonstrate value, executives must speak the language of business so as to allow business leaders to make comparisons and tradeoffs. Executives are primarily interested in increasing revenue, decreasing costs, and mitigating risk. To effectively demonstrate value, customer executives need to show how their customer initiatives impact one or more of these key factors.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
MAY 14, 2014
While the picture below may seem like a mocked up image, I can assure you it is not. This is an actual photo from the men’s bathroom in the Orlando Airport. Are we taking our quest to gather feedback too far? Consider how we connect with technology today. A few years ago we would have.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Brad Cleveland Blog
MAY 13, 2014
Amity
MAY 12, 2014
Learning is essential in any business. This is especially true for early stage companies that are still defining themselves. In addition to making customers happier and more successful, your Customer Success team can serve a critical role by helping your organization clarify its Value Proposition. A six-step process shows you how. The Role of Learning.
InMoment XI
MAY 14, 2014
While the picture below may seem like a mocked up image, I can assure you it is not. This is an actual photo from the men’s bathroom in the Orlando Airport. Are we taking our quest to gather feedback too far? Consider how we connect with technology today. A few years ago we would have.
Doug Leather
MAY 15, 2014
'I downloaded an infographic [link] this morning from Customer Management Exchange Group that shows the Top 5 Areas of Investment for Marketing Leaders and how investment priorities have changed for strategic marketers over the last 12 months. Basically – I’m shocked! Allow me to qualify by acknowledging that I don’t have the formal definitions of each of the abovementioned investment areas (e.g.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
Brad Cleveland Blog
MAY 13, 2014
InMoment XI
MAY 12, 2014
Research is used for many valid reasons—gaining a better understanding of brands, customers, staff, and products being some of the most common and worthwhile. However, it is also used for more “human” reasons, which may have a less direct relationship with improving performance through insight; key among these is making comparisons. We all like benchmarks, of.
InMoment XI
MAY 12, 2014
Research is used for many valid reasons—gaining a better understanding of brands, customers, staff, and products being some of the most common and worthwhile. However, it is also used for more “human” reasons, which may have a less direct relationship with improving performance through insight; key among these is making comparisons. We all like benchmarks, of.
InMoment XI
MAY 12, 2014
Research is used for many valid reasons—gaining a better understanding of brands, customers, staff, and products being some of the most common and worthwhile. However, it is also used for more “human” reasons, which may have a less direct relationship with improving performance through insight; key among these is making comparisons. We all like benchmarks, of.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
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