InMoment XI
APRIL 8, 2014
The leaders we talk with often ask how good their voice of customer (VoC) programs are and how they compare to those of other firms. Those are natural questions. To help answer them, we created a new VoC Program Effectiveness Assessment. It has some basic similarities to other self-assessments out there, in that it gives. View Article.
GetFeedback
APRIL 8, 2014
Today, we're proud to announce GetFeedback Spring '14: a bundle of new survey features available immediately to all of our users. Take a quick tour!
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Win the Customer
APRIL 7, 2014
'You don''t need notoriety. With persistence, teamwork, efficiency, effectiveness and individual responsibility have proven time and again to accomplish unfathomable tasks.
PeopleMetrics
APRIL 8, 2014
'In order to deliver a good customer experience, a company must first be customer-centric. Last week I wrote on the nuances of customer service and customer-centricity in “ Why Great Customer Service Isn’t Enough to Be Customer-Centric ” For those who are not reading my every post with rapt attention, I used the HARO (Help A Reporter Out) service to put out an APB for customer-centric companies to learn from.
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InMoment XI
APRIL 8, 2014
The leaders we talk with often ask how good their voice of customer (VoC) programs are and how they compare to those of other firms. Those are natural questions. To help answer them, we created a new VoC Program Effectiveness Assessment. It has some basic similarities to other self-assessments out there, in that it gives.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Win the Customer
APRIL 10, 2014
'Focus on working smarter, not harder. Three tips can help you streamline your business and work cost effectively without cutting corners that impact your customers.
Amity
APRIL 10, 2014
Amity is an innovative company. As an innovative company we need to use the latest and greatest tools to allow us to deliver as much value as we can as quickly as possible. This is why Amity uses AngularJS for our front end code. For those unfamiliar, AngularJS is an open-source software development framework for the JavaScript programming language.
InMoment XI
APRIL 8, 2014
The leaders we talk with often ask how good their voice of customer (VoC) programs are and how they compare to those of other firms. Those are natural questions. To help answer them, we created a new VoC Program Effectiveness Assessment. It has some basic similarities to other self-assessments out there, in that it gives.
Smith+co CX
APRIL 7, 2014
'Customers don’t think in channels. This may just be an issue of semantics, but customers don’t think in channels - they are just shopping by whatever means come natural and easy at that moment in time. So why do we call it omni- channel ? The business and marketing worlds are great at making things sound complicated – I think it keeps consultants and analysts in very well paid jobs (talking of which, if anybody needs such a consultant then please get in touch).
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Customer Interactions
APRIL 10, 2014
'I can only imagine what it feels like sending children off to college – launching them from the protective environment of home into the world of higher education. It’s where they begin to shape the future – or at least their own. After experiencing the ‘teen years’ I’m sure many parents feel some degree of relief.
Amity
APRIL 8, 2014
As Customer Success continues to be a hot topic within many organizations, it is becoming more apparent that defining the role of Customer Success within the product development process is very critical. Over the years there have been traditional and non-traditional methods of understanding what should go into new product and/or feature design. I think we can all agree evaluating this process involves several decision points including the impact of a new product or feature to both new and exist
InMoment XI
APRIL 7, 2014
Happy New (Fiscal) Year! It’s April, and at Maritz, that means all the time and expense reporting systems have closed, and the Finance Department is heads down with the year-end accounting, while the rest of us wait on bated breath to hear “the numbers.” Most of us are reflecting on the past year: Did we. View Article.
Brad Cleveland Blog
APRIL 8, 2014
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
InMoment XI
APRIL 7, 2014
Happy New (Fiscal) Year! It’s April, and at Maritz, that means all the time and expense reporting systems have closed, and the Finance Department is heads down with the year-end accounting, while the rest of us wait on bated breath to hear “the numbers.” Most of us are reflecting on the past year: Did we.
InMoment XI
APRIL 7, 2014
Happy New (Fiscal) Year! It’s April, and at Maritz, that means all the time and expense reporting systems have closed, and the Finance Department is heads down with the year-end accounting, while the rest of us wait on bated breath to hear “the numbers.” Most of us are reflecting on the past year: Did we.
Brad Cleveland Blog
APRIL 8, 2014
InMoment XI
APRIL 8, 2014
In a workshop recently I asked the participants to close their eyes and think back to the best hotel experience they could recall. The feedback was interesting. It was not always the most expensive hotel, the one with the funkiest bar or most comfortable beds that was mentioned. In fact no-one mentioned a single “hygiene”.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
InMoment XI
APRIL 8, 2014
In a workshop recently I asked the participants to close their eyes and think back to the best hotel experience they could recall. The feedback was interesting. It was not always the most expensive hotel, the one with the funkiest bar or most comfortable beds that was mentioned. In fact no-one mentioned a single “hygiene”.
InMoment XI
APRIL 8, 2014
In a workshop recently I asked the participants to close their eyes and think back to the best hotel experience they could recall. The feedback was interesting. It was not always the most expensive hotel, the one with the funkiest bar or most comfortable beds that was mentioned. In fact no-one mentioned a single “hygiene”.
Brad Cleveland Blog
APRIL 11, 2014
As mobile and social open up new channels and new types of contacts, it’s critical to forecast and staff for evolving workloads. Mobile and social impact staffing resources, and different types of interactions each require a specific approach to resource planning. The five most common examples include: • Real-time, with single response.
Brad Cleveland Blog
APRIL 11, 2014
As mobile and social open up new channels and new types of contacts, it’s critical to forecast and staff for evolving workloads. Mobile and social impact staffing resources, and different types of interactions each require a specific approach to resource planning. The five most common examples include: • Real-time, with single response.
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