InMoment XI
FEBRUARY 7, 2014
I am willing to admit when I’m wrong. As my husband can attest, the occasions are infrequent, but I can own up to them. I am sitting here on this icy cold Friday (thank you, Polar Vortex) in the most comfortable pair of jeans I have ever owned. You might think that means they are. View Article.
GetFeedback
FEBRUARY 5, 2014
GetFeedback for Salesforce delivers an integrated offering that allows you to create branded, mobile-ready customers surveys.
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Win the Customer
FEBRUARY 3, 2014
'Everyone uses customer service. Although it''s easy to be upset with the bad customer service, getting good customer service isn''t as easy as you think.
PeopleMetrics
FEBRUARY 5, 2014
'I''ve Got Customer Experience Data. What Now? So you are getting ready to update the C-Suite on your customer experience metrics. You’ve collected lots of customer experience data, you have a bunch of insights, perhaps you have a deck of beautiful slides, filled with graphs and tables and statistically significant differences. But your biggest challenge is in being able to influence this team of execs to take action on what you tell them.
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InMoment XI
FEBRUARY 7, 2014
Robert Stephens will be at VoCFusion and so should you. Come meet him in person and learn how he took $200 and his love for technology to start the infamous Geek Squad. Join us at this year’s conference, April 21-23 in Las Vegas to hear Robert’s compelling keynote. We incorporated suggestions from last year’s attendees.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Win the Customer
FEBRUARY 3, 2014
'87 percent of companies currently allow employees to bring their own devices to work. Have we finally overcome the fear of BYOD by seeing its real benefits?
Smith+co CX
FEBRUARY 6, 2014
'This is the conclusion of Forsee in its latest Customer Experience Index, where Amazon hit top spot for best mobile retail experience - a testimony to the online giant’s brilliance in making it quicker, cheaper and simpler for the consumer to buy almost anything. And through its mobile app, it not only enables, but encourages its customers to compare prices of various products while walking in different stores - before, of course, buying from Amazon.
InMoment XI
FEBRUARY 7, 2014
I am willing to admit when I’m wrong. As my husband can attest, the occasions are infrequent, but I can own up to them. I am sitting here on this icy cold Friday (thank you, Polar Vortex) in the most comfortable pair of jeans I have ever owned. You might think that means they are.
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InMoment XI
FEBRUARY 7, 2014
Robert Stephens will be at VoCFusion and so should you. Come meet him in person and learn how he took $200 and his love for technology to start the infamous Geek Squad. Join us at this year’s conference, April 21-23 in Las Vegas to hear Robert’s compelling keynote. We incorporated suggestions from last year’s attendees.
InMoment XI
FEBRUARY 7, 2014
I am willing to admit when I’m wrong. As my husband can attest, the occasions are infrequent, but I can own up to them. I am sitting here on this icy cold Friday (thank you, Polar Vortex) in the most comfortable pair of jeans I have ever owned. You might think that means they are.
InMoment XI
FEBRUARY 7, 2014
Robert Stephens will be at VoCFusion and so should you. Come meet him in person and learn how he took $200 and his love for technology to start the infamous Geek Squad. Join us at this year’s conference, April 21-23 in Las Vegas to hear Robert’s compelling keynote. We incorporated suggestions from last year’s attendees.
InMoment XI
FEBRUARY 5, 2014
Got a lot of good feedback from last week’s post so thank you. We continue the series on the future of CE with some more thought starters. As always, please let me know what you think. @christravell.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
InMoment XI
FEBRUARY 5, 2014
Got a lot of good feedback from last week’s post so thank you. We continue the series on the future of CE with some more thought starters. As always, please let me know what you think.
InMoment XI
FEBRUARY 5, 2014
Got a lot of good feedback from last week’s post so thank you. We continue the series on the future of CE with some more thought starters. As always, please let me know what you think.
InMoment XI
FEBRUARY 3, 2014
Fortunately for many of the people who took the Maritz Research Game Day Survey, it’s a good thing you didn’t have money riding on these predictions. Our programmers and survey designers put together a 17 question quiz of sorts to test fans’ ability to predict what would happen in the big game against Seattle and. View Article.
InMoment XI
FEBRUARY 3, 2014
Fortunately for many of the people who took the Maritz Research Game Day Survey, it’s a good thing you didn’t have money riding on these predictions. Our programmers and survey designers put together a 17 question quiz of sorts to test fans’ ability to predict what would happen in the big game against Seattle and.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
InMoment XI
FEBRUARY 3, 2014
Fortunately for many of the people who took the Maritz Research Game Day Survey, it’s a good thing you didn’t have money riding on these predictions. Our programmers and survey designers put together a 17 question quiz of sorts to test fans’ ability to predict what would happen in the big game against Seattle and.
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