InMoment XI
SEPTEMBER 26, 2013
A few months ago, I posted a blog about the ABA Regulatory Compliance Conference and a new product we had rolled out. Well, I just wrapped up attending the American Banker’s Regulatory Symposium in Arlington, Virginia and NOT surprisingly the same key theme that emerged over and over – as discussed by Richard Cordray and. View Article.
Smith+co CX
SEPTEMBER 26, 2013
'However, a recent feature by the Sunday Times found that despite all the investment in improving services, hotels all too often fail on the customer experience. So why is it that as brands get more sophisticated in their technology and more innovative in their attempts to dazzle us, they fail to deliver a great experience? It all comes down to basics - those fundamental things expected by guests but often forgotten by brands, in their eagerness to launch the next big thing.
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Customer Interactions
SEPTEMBER 27, 2013
'I recently came across a book titled Why How We Do Anything Means Everything in Business. In this book, author Dov Seidman quotes legendary General Electric CEO Jack Welch: “There’s no secret to the what; the secret is in how. They (GE competitors) can know our model, but they cannot do it. They can’t copy our hows.” The book argues that organizations are very proficient at measuring “how much” but they struggle in measuring the “how” (in other wo
Upwave
SEPTEMBER 26, 2013
As “Breaking Bad” careens violently toward its series finale, many plot points are still up in the air: Will Walt escape the law? Will he reclaim his money from the Aryan Brotherhood? Does baby Holly stand any chance at avoiding severe psychological trauma? As an office full of “Breaking Bad” fans, we at Upwave were curious if viewers wanted a sympathetic ending for Walt despite his moral corrosion.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
SEPTEMBER 26, 2013
Recently, I was talking to my son about my research and training in the area of Net Promoter Score®. I told him how I had found it to be a great metric that companies can use to gauge satisfaction. As I talked, I noticed the look on his face turn rather menacing. I asked him. View Article.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
SEPTEMBER 26, 2013
A few months ago, I posted a blog about the ABA Regulatory Compliance Conference and a new product we had rolled out. Well, I just wrapped up attending the American Banker’s Regulatory Symposium in Arlington, Virginia and NOT surprisingly the same key theme that emerged over and over – as discussed by Richard Cordray and.
InMoment XI
SEPTEMBER 26, 2013
Recently, I was talking to my son about my research and training in the area of Net Promoter Score® I told him how I had found it to be a great metric that companies can use to gauge satisfaction. As I talked, I noticed the look on his face turn rather menacing. I asked him.
InMoment XI
SEPTEMBER 26, 2013
A few months ago, I posted a blog about the ABA Regulatory Compliance Conference and a new product we had rolled out. Well, I just wrapped up attending the American Banker’s Regulatory Symposium in Arlington, Virginia and NOT surprisingly the same key theme that emerged over and over – as discussed by Richard Cordray and.
InMoment XI
SEPTEMBER 26, 2013
Recently, I was talking to my son about my research and training in the area of Net Promoter Score ® I told him how I had found it to be a great metric that companies can use to gauge satisfaction. As I talked, I noticed the look on his face turn rather menacing. I asked.
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InMoment XI
SEPTEMBER 24, 2013
A few weeks back we looked at who’s buying an electric vehicle in the US, where these customers are coming from, and how consideration of electric vehicles has changed over time. Somebody asked ‘What do the numbers look like for Canada?’ Here you go, and thanks for asking. Until next time. @christravell.
InMoment XI
SEPTEMBER 24, 2013
A few weeks back we looked at who’s buying an electric vehicle in the US, where these customers are coming from, and how consideration of electric vehicles has changed over time. Somebody asked ‘What do the numbers look like for Canada?’ Here you go, and thanks for asking. Until next time.
InMoment XI
SEPTEMBER 24, 2013
A few weeks back we looked at who’s buying an electric vehicle in the US, where these customers are coming from, and how consideration of electric vehicles has changed over time. Somebody asked ‘What do the numbers look like for Canada?’ Here you go, and thanks for asking. Until next time.
InMoment XI
SEPTEMBER 23, 2013
In July, I posted an article about the Maritz Research 2013 Online Customer Review study that showed about one in four consumers thought the information presented on dedicated review and rating sites is unfair. Part of the reason for the perceived unfairness was that customers were concerned about fake reviews. If you haven’t seen it.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
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InMoment XI
SEPTEMBER 23, 2013
In July, I posted an article about the Maritz Research 2013 Online Customer Review study that showed about one in four consumers thought the information presented on dedicated review and rating sites is unfair. Part of the reason for the perceived unfairness was that customers were concerned about fake reviews. If you haven’t seen it.
InMoment XI
SEPTEMBER 23, 2013
In July, I posted an article about the Maritz Research 2013 Online Customer Review study that showed about one in four consumers thought the information presented on dedicated review and rating sites is unfair. Part of the reason for the perceived unfairness was that customers were concerned about fake reviews. If you haven’t seen it.
Upwave
SEPTEMBER 23, 2013
The e-cigarette industry is expected to clear $1 billion in 2013, and the success of the smokeless devices is reigniting the public smoking debate. Although marketed as a healthier alternative to traditional tobacco products, e-cigarettes lack an FDA ruling that backs the claim. And while the secondhand vapor produced by the devices hasn’t been shown to be harmful, many believe welcoming e-cigarette use in public places would erode the decades of progress made in banning public smoking.
Brad Cleveland Blog
SEPTEMBER 25, 2013
“The way utilities view social media is radically changing,” says Greg Guthridge, global lead for Accenture Energy Consumer Services, quoted in a recent article in The Wall Street Journal (“Utilities Tap Power of Social Media,” by Andrew Blackman, The Wall Street Journal, September 22, 2013). Indeed!
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
Brad Cleveland Blog
SEPTEMBER 23, 2013
Cisco recently produced a study based on a survey of Gen-Y-ers (respondents included were college students and workers ages 18-30 years old). Some of the interesting (if rather unsurprising) statistics include: 9 out of 10 make checking their smartphones part of their morning routine (along with breakfast and brushing teeth). 60% check their smartphones compulsively.
Brad Cleveland Blog
SEPTEMBER 23, 2013
Cisco recently produced a study based on a survey of Gen-Y-ers (respondents included were college students and workers ages 18-30 years old). Some of the interesting (if rather unsurprising) statistics include: 9 out of 10 make checking their smartphones part of their morning routine (along with breakfast and brushing teeth). 60% check their smartphones compulsively.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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