InMoment XI
AUGUST 16, 2013
In a recent client meeting with a large US bank, we were talking about the way customers’ expectations have changed and there is a greater need to be relevant on a continuous basis. We were in agreement, but our client then said something that I found thought provoking – “…it is amazing how much data.
Service Untitled
AUGUST 11, 2013
'Perhaps the best of the best try to make every experience memorable by paying special attention to details. One recent experience at the Ritz Carlton where my real estate partner and I recently visited for lunch to meet with a European client who had flown into Palm Beach for the day to preview a listing we were offering, certainly left a wonderful customer service memory I had never experienced before, but have mentally earmarked as one of the most memorable customer appreciation opportunities
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Smith+co CX
AUGUST 13, 2013
'Customer Experience has become one of the most important factors in business today but with the emergence of new channels it is not easy to implement successfully. However, some brands across a myriad of sectors are shaking up the landscapes of their industries by creating dramatically different customer experiences both online and offline. At the recent London Business Forum event, Shaun Smith talked about how ‘bold’ brands, from both b2c and b2b sectors, are doing just this.
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InMoment XI
AUGUST 16, 2013
In a recent client meeting with a large US bank, we were talking about the way customers’ expectations have changed and there is a greater need to be relevant on a continuous basis. We were in agreement, but our client then said something that I found thought provoking – “…it is amazing how much data.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
AUGUST 16, 2013
In a recent client meeting with a large US bank, we were talking about the way customers’ expectations have changed and there is a greater need to be relevant on a continuous basis. We were in agreement, but our client then said something that I found thought provoking – “…it is amazing how much data.
InMoment XI
AUGUST 12, 2013
Many businesses regularly listen to their customers. Good or bad, whatever they are telling you, it’s critical to know what your customers are thinking and in most cases, the sooner the better—especially when they’ve had a less than perfect experience. Maritz Research is giving General Motors dealerships across the country access to that feedback in.
InMoment XI
AUGUST 12, 2013
Many businesses regularly listen to their customers. Good or bad, whatever they are telling you, it’s critical to know what your customers are thinking and in most cases, the sooner the better—especially when they’ve had a less than perfect experience. Maritz Research is giving General Motors dealerships across the country access to that feedback in.
InMoment XI
AUGUST 12, 2013
Many businesses regularly listen to their customers. Good or bad, whatever they are telling you, it’s critical to know what your customers are thinking and in most cases, the sooner the better—especially when they’ve had a less than perfect experience. Maritz Research is giving General Motors dealerships across the country access to that feedback in.
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