InMoment XI
FEBRUARY 9, 2012
Welcome to The Lighter Side. For those who don’t know me, I really enjoy Formula One. I love the speed, the technology, the pagentry, and the history. This clip combines a number of those items. It was filmed at Unit 2, a low-roofed brick former factory at McLaren’s operation in the UK. Lewis Hamilton and. View Article.
Pretium Solutions
FEBRUARY 8, 2012
Mature communicators will listen with active interest! In order to listen with active interest, there are four key essential elements you must use to listen for complete understanding of your customer. All these elements help ensure you hear your customer and let’s your customer know you are hearing what he or she is saying. Pay attention. Give the customer your undivided attention and acknowledge the message.
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Service Untitled
FEBRUARY 8, 2012
Brands Keys Customer Loyalty Engagement Index sets Dunkin’ Donuts as number one in customer loyalty for the coffee category. Second only to oil production, coffee is the largest commodity sold. The coffee category included ratings on consumer preferences, the consistency of meeting customer expectations for taste, quality, service, and brand value.
Annie Tsai
FEBRUARY 5, 2012
A small tweak in perspective can go a long way. A few years ago I found myself in a rut. After catching up with a mentor, I took her advice and started looking at projects as building blocks as opposed to stops a train makes on its way from Point A to Point B. In […].
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
FEBRUARY 9, 2012
Welcome to The Lighter Side. For those who don’t know me, I really enjoy Formula One. I love the speed, the technology, the pagentry, and the history. This clip combines a number of those items. It was filmed at Unit 2, a low-roofed brick former factory at McLaren’s operation in the UK. Lewis Hamilton and.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Service Untitled
FEBRUARY 7, 2012
This is the second of a four part interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. In this part of the interview, Rob talks more about the service metrics that Zappos tracks, how the company empowers its Customer Loyalty Team Members (and has avoided bureaucracy), how escalations to managers work at the company, how the Zappos compensates its employees, and the extensive continuing education programs employees have access to at Zappos and how they work.
Annie Tsai
FEBRUARY 5, 2012
A small tweak in perspective can go a long way. A few years ago I found myself in a rut. After catching up with a mentor, I took her advice and started looking at projects as building blocks as opposed to stops a train makes on its way from Point A to Point B. In […].
InMoment XI
FEBRUARY 9, 2012
Welcome to The Lighter Side. For those who don’t know me, I really enjoy Formula One. I love the speed, the technology, the pagentry, and the history. This clip combines a number of those items. It was filmed at Unit 2, a low-roofed brick former factory at McLaren’s operation in the UK. Lewis Hamilton and.
Pretium Solutions
FEBRUARY 8, 2012
Mature communicators will listen with active interest! In order to listen with active interest, there are four key essential elements you must use to listen for complete understanding of your customer. All these elements help ensure you hear your customer and let’s your customer know you are hearing what he or she is saying. Pay attention. Give the customer your undivided attention and acknowledge the message.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Customer Interactions
FEBRUARY 6, 2012
'SecurityInfoWatch Editor-in-Chief Geoff Kohl recently interviewed NICE''s Dr. Bob Banerjee to talk about the differences between PSIM and VMS (Video Management Solutions). “There is immeasurable confusion over what ‘PSIM’ is,” says Dr. Bob. “This is compounded by many VMS vendors claiming ‘PSIM-lite’ functionality.
InMoment XI
FEBRUARY 7, 2012
Citing such diverse individuals as Albert Camus and Martin Luther King Jr,, Chrysler-Fiat Director and Chairman Sergio Marchionne took the stage here in Las Vegas at the NADA convention on Saturday. Even though his statements about CNG powered vehicles seem to garner most of the headlines, there was another area that caught my attention that. View Article.
InMoment XI
FEBRUARY 7, 2012
Citing such diverse individuals as Albert Camus and Martin Luther King Jr,, Chrysler-Fiat Director and Chairman Sergio Marchionne took the stage here in Las Vegas at the NADA convention on Saturday. Even though his statements about CNG powered vehicles seem to garner most of the headlines, there was another area that caught my attention that.
InMoment XI
FEBRUARY 7, 2012
Citing such diverse individuals as Albert Camus and Martin Luther King Jr,, Chrysler-Fiat Director and Chairman Sergio Marchionne took the stage here in Las Vegas at the NADA convention on Saturday. Even though his statements about CNG powered vehicles seem to garner most of the headlines, there was another area that caught my attention that.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
InMoment XI
FEBRUARY 6, 2012
You may have been in the data gathering business in the past, but the future lies with data insights. You cannot gather more data only to deliver tepid insights. Your value and your place at the highest levels of the company is weakened by this result. However, your value is highest when you deliver insights to the right people and help them act upon them.
InMoment XI
FEBRUARY 6, 2012
You may have been in the data gathering business in the past, but the future lies with data insights. You cannot gather more data only to deliver tepid insights. Your value and your place at the highest levels of the company is weakened by this result. However, your value is highest when you deliver insights to the right people and help them act upon them.
InMoment XI
FEBRUARY 6, 2012
You may have been in the data gathering business in the past, but the future lies with data insights. You cannot gather more data only to deliver tepid insights. Your value and your place at the highest levels of the company is weakened by this result. However, your value is highest when you deliver insights to the right people and help them act upon them.
Pretium Solutions
FEBRUARY 8, 2012
Maybe I am just getting older (I am forever 29), but I miss the personal service that used to be inherent in the customer experience. I can’t say from a former era because it’s really not that long ago! I’m not referring to the 1920s or 30s here – just the 70s! What happened? Did we lower our expectations? Do we just not interact with people the same way?
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
Pretium Solutions
FEBRUARY 8, 2012
Mature communicators will listen with active interest! In order to listen with active interest, there are four key essential elements you must use to listen for complete understanding of your customer. All these elements help ensure you hear your customer and let’s your customer know you are hearing what he or she is saying. Pay attention. Give the customer your undivided attention and acknowledge the message.
Pretium Solutions
FEBRUARY 8, 2012
Maybe I am just getting older (I am forever 29), but I miss the personal service that used to be inherent in the customer experience. I can’t say from a former era because it’s really not that long ago! I’m not referring to the 1920s or 30s here – just the 70s! What happened? Did we lower our expectations? Do we just not interact with people the same way?
Pretium Solutions
FEBRUARY 7, 2012
The goal of any professional sports team is always to win the ultimate prize. As many of us saw this past weekend, in American football, the ultimate prize is the Super Bowl. In European football, it’s the World Cup. In baseball, it’s the World Series. To the casual observer, it may seem as if the top prize is earned by the athletes who happen to prevail over their opponents in the final contest – just sheer competition on the field of play.
Pretium Solutions
FEBRUARY 7, 2012
The goal of any professional sports team is always to win the ultimate prize. As many of us saw this past weekend, in American football, the ultimate prize is the Super Bowl. In European football, it’s the World Cup. In baseball, it’s the World Series. To the casual observer, it may seem as if the top prize is earned by the athletes who happen to prevail over their opponents in the final contest – just sheer competition on the field of play.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Pretium Solutions
FEBRUARY 7, 2012
The goal of any professional sports team is always to win the ultimate prize. As many of us saw this past weekend, in American football, the ultimate prize is the Super Bowl. In European football, it’s the World Cup. In baseball, it’s the World Series. To the casual observer, it may seem as if the top prize is earned by the athletes who happen to prevail over their opponents in the final contest – just sheer competition on the field of play.
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