Sat.Oct 05, 2013 - Fri.Oct 11, 2013

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Customer Champion Award Winners

InMoment XI

What does it take to be a champion? Aeromexico and Frost Bank understand what it takes—they know the value of using the right solutions to accelerate results. Allegiance congratulates Edouard Piquet of Aeromexico and Jimmy Stead of Frost Bank for being named 2013 1to1 Media Customer Champion Award winners. Each individual has implemented strategic practices.

Banking 200
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Big Data and the Customer Experience with Paul Dunay

Andrew Maher

Paul Dunay loves marketing and has his own unique approach to it. He also has a nose for data and has been looking closely into how data and the customer experience play a role together. This is why he made an ideal interview partner on this CX404 show. Paul is a well known and recognised […] Paul Dunay loves marketing and has his own unique approach to it.

Data 74
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Is customer service more about loyalty or preventing frustration?

Service Untitled

'So here we are in the midst of football season, and wherever I sit to watch a game, invariably the question comes up as to whether offense or defense is more important? Of course, in football every yard gained by the offense means the defense has given that yard up, yet it is the offense who has to score. Then again the defense is in charge of keeping their opposition from scoring.

Loyalty 70
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Customer service week 2013

Very Best Service

'It is customer service week 7-13 October 2013. Time to celebrate. Surely this week is an opportunity to communicate to your employees and customers and ask then to join in a celebration of customer service. Only a few days to go so if you have not planned ahead here are a few ideas of things you could do. Please make sure that you take part in this 2013 customer service week, more and more of your customers are expecting you to.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Service Profit Chain

InMoment XI

The following information comes from Terry Cain at Avnet. Terry is an industry veteran and guest speaker at numerous industry events. This month he will be speaking at TMRE on the importance of embracing the service profit chain. Below are a few thoughts about this important subject. The service profit chain has been around for. View Article.

Industry 200

More Trending

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Text as a Service Channel

Brad Cleveland Blog

According to a recent study by Execs in the Know, most companies do not offer SMS texting as a customer assistance/service option. But customers seem to want it. According to the research, 52% of boomers (55+), 75% of millennials (18-34) and 86% of generation X (35-54) want more companies to offer the ability to interact with them by texting.

Study 20
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Seven Ways PSIM Helps Campuses Address Tough Security Challenges

Customer Interactions

'A rash of deadly shootings at college campuses and schools in recent years has placed security in the spotlight. By their open nature, college campuses are difficult to secure. Recent incidents are driving educational institutions to invest in security technology – and more so, in comprehensive, integrated solutions to better detect, mitigate and respond to threats.

Video 33
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Customer Champion Award Winners

InMoment XI

What does it take to be a champion? Aeromexico and Frost Bank understand what it takes—they know the value of using the right solutions to accelerate results. Allegiance congratulates Edouard Piquet of Aeromexico and Jimmy Stead of Frost Bank for being named 2013 1to1 Media Customer Champion Award winners. Each individual has implemented strategic practices.

Banking 200
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Service Profit Chain

InMoment XI

The following information comes from Terry Cain at Avnet. Terry is an industry veteran and guest speaker at numerous industry events. This month he will be speaking at TMRE on the importance of embracing the service profit chain. Below are a few thoughts about this important subject. The service profit chain has been around for.

Industry 200
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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

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Customer Champion Award Winners

InMoment XI

What does it take to be a champion? Aeromexico and Frost Bank understand what it takes—they know the value of using the right solutions to accelerate results. Allegiance congratulates Edouard Piquet of Aeromexico and Jimmy Stead of Frost Bank for being named 2013 1to1 Media Customer Champion Award winners. Each individual has implemented strategic practices.

Banking 200
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Service Profit Chain

InMoment XI

The following information comes from Terry Cain at Avnet. Terry is an industry veteran and guest speaker at numerous industry events. This month he will be speaking at TMRE on the importance of embracing the service profit chain. Below are a few thoughts about this important subject. The service profit chain has been around for.

Industry 200
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Plugs Not Petrol?

InMoment XI

I was reading the British car magazine, Autocar, a little while ago (the world’s oldest car magazine, no less) and came across an article about young car buyers and how they had evidently ‘fallen out of love’ with driving. All sorts of data were cited about how those in their 20s and 30s were less. View Article.

Data 200
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Plugs Not Petrol?

InMoment XI

I was reading the British car magazine, Autocar, a little while ago (the world’s oldest car magazine, no less) and came across an article about young car buyers and how they had evidently ‘fallen out of love’ with driving. All sorts of data were cited about how those in their 20s and 30s were less.

Data 200
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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Plugs Not Petrol?

InMoment XI

I was reading the British car magazine, Autocar, a little while ago (the world’s oldest car magazine, no less) and came across an article about young car buyers and how they had evidently ‘fallen out of love’ with driving. All sorts of data were cited about how those in their 20s and 30s were less.

Data 200
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Closing the Big Loop

InMoment XI

If you have been involved in Customer Experience for any amount of time, you’ve probably heard the term “closing the loop.” In the book, ‘The Ultimate Question 2.0’, closing the loop is cited as a must-have component for any Net Promoter System. The data shows that it’s important not only to listen to customers, but.

System 200
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Who Uses Rating and Review Sites?

InMoment XI

Wow. Recently there have been a number of news articles about the problem of fake reviews at rating sites. Most of these (here’s one example) were spurred by a report that the NY attorney’s general office set up a sting operation and caught 19 companies either posting fake reviews or offering to post fake reviews.

Report 200
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Closing the Big Loop

InMoment XI

If you have been involved in Customer Experience for any amount of time, you’ve probably heard the term “closing the loop.” In the book, ‘The Ultimate Question 2.0’, closing the loop is cited as a must-have component for any Net Promoter System. The data shows that it’s important not only to listen to customers, but.

System 200
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Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

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Who Uses Rating and Review Sites?

InMoment XI

Wow. Recently there have been a number of news articles about the problem of fake reviews at rating sites. Most of these (here’s one example) were spurred by a report that the NY attorney’s general office set up a sting operation and caught 19 companies either posting fake reviews or offering to post fake reviews.

Report 200
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Closing the Big Loop

InMoment XI

If you have been involved in Customer Experience for any amount of time, you’ve probably heard the term “closing the loop.” In the book, ‘The Ultimate Question 2.0’, closing the loop is cited as a must-have component for any Net Promoter System. The data shows that it’s important not only to listen to customers, but.

System 200
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Who Uses Rating and Review Sites?

InMoment XI

Wow. Recently there have been a number of news articles about the problem of fake reviews at rating sites. Most of these (here’s one example) were spurred by a report that the NY attorney’s general office set up a sting operation and caught 19 companies either posting fake reviews or offering to post fake reviews.

Report 200
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Video: How to Market Electric Cars in Canada – Part II

InMoment XI

This week we continue our discussion about the electric vehicle market in Canada. Why are customers buying them? How has consideration been trending? What segments are most likely to consider an electric vehicle? How does this compare to hybrid buyers? For our U.S. readers we covered similar statistics a few weeks back in. View Article.

Marketing 200
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Video: How to Market Electric Cars in Canada – Part II

InMoment XI

This week we continue our discussion about the electric vehicle market in Canada. Why are customers buying them? How has consideration been trending? What segments are most likely to consider an electric vehicle? How does this compare to hybrid buyers? For our U.S. readers we covered similar statistics a few weeks back in.

Marketing 200
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How to Market Electric Cars in Canada – Part II

InMoment XI

This week we continue our discussion about the electric vehicle market in Canada. Why are customers buying them? How has consideration been trending? What segments are most likely to consider an electric vehicle? How does this compare to hybrid buyers? For our U.S. readers we covered similar statistics a few weeks back in.

Marketing 200
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Text as a Service Channel

Brad Cleveland Blog

According to a recent study by Execs in the Know, most companies do not offer SMS texting as a customer assistance/service option. But customers seem to want it. According to the research, 52% of boomers (55+), 75% of millennials (18-34) and 86% of generation X (35-54) want more companies to offer the ability to interact with them by texting.

Study 20
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The Channels of Service Organizations Provide

Brad Cleveland Blog

Here’s a snapshot of how many organizations currently provide the following service channels for customers, according to a recently-released report from the International Customer Management Institute: Phone, inbound 98% Email …

Report 20
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Drive GTM Efficiency with Tech Stack Consolidation

Consolidating your tech stack is an effective cost-saving measure that drives GTM efficiency and adds value to your enterprise. With a cohesive, integrated tech stack, your revenue teams can deliver an excellent customer experience that sets you up to win faster than your competitors.

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The Channels of Service Organizations Provide

Brad Cleveland Blog

Here’s a snapshot of how many organizations currently provide the following service channels for customers, according to a recently-released report from the International Customer Management Institute: Phone, inbound 98% Email …

Report 20
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Going Mobile: 1980s and Now

Brad Cleveland Blog

Check out this 1980’s Motorola ad for cellular telephones. “There are only a few thousand cellular phones in use right now, but that number is expected to increase considerably…” Increase it did! Here’s a snapshot of where we are in 2013 (sources: Canalys, eMarketer, Nielson, Pingdom, comScore, IEEE, Cisco): 6.8 billion mobile phone subscribers worldwide 13.

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Going Mobile: 1980s and Now

Brad Cleveland Blog

Check out this 1980’s Motorola ad for cellular telephones. “There are only a few thousand cellular phones in use right now, but that number is expected to increase considerably…” Increase it did! Here’s a snapshot of where we are in 2013 (sources: Canalys, eMarketer, Nielson, Pingdom, comScore, IEEE, Cisco): 6.8 billion mobile phone subscribers worldwide 13.