InMoment XI
JUNE 25, 2013
Back in November, 2008 the Corporate Executive Board proclaimed the Customer Effort Score™ or CES to be “the best measure of customer loyalty.” CES is derived from a question asked of customers who have recently contacted a company’s call center or experienced some other specific transaction with that company. “How much effort did you personally.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
JUNE 27, 2013
Above is an actual picture I snapped at my local dealership today. Cool idea. As I write, I’m sitting in the waiting area having taken my car in for service. The dealer principal tells me the idea of putting out fruit came from his wife. She didn’t like donuts. In this vein, I. View Article.
InMoment XI
JUNE 27, 2013
Above is an actual picture I snapped at my local dealership today. Cool idea. As I write, I’m sitting in the waiting area having taken my car in for service. The dealer principal tells me the idea of putting out fruit came from his wife. She didn’t like donuts. In this vein, I.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
JUNE 27, 2013
Above is an actual picture I snapped at my local dealership today. Cool idea. As I write, I’m sitting in the waiting area having taken my car in for service. The dealer principal tells me the idea of putting out fruit came from his wife. She didn’t like donuts. In this vein, I.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
JUNE 26, 2013
Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry. Now I thought I'd share some tidbits publicly. Look out for a series of related posts over the coming weeks. To begin, let's consider the state of banking CX at a high level.
InMoment XI
JUNE 26, 2013
Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry. Now I thought I'd share some tidbits publicly. Look out for a series of related posts over the coming weeks. To begin, let's consider the state of banking CX at a high level.
InMoment XI
JUNE 25, 2013
Back in November, 2008 the Corporate Executive Board proclaimed the Customer Effort Score™ or CES to be “the best measure of customer loyalty.” CES is derived from a question asked of customers who have recently contacted a company’s call center or experienced some other specific transaction with that company. “How much effort did you personally.
InMoment XI
JUNE 25, 2013
Back in November, 2008 the Corporate Executive Board proclaimed the Customer Effort Score™ or CES to be “the best measure of customer loyalty.” CES is derived from a question asked of customers who have recently contacted a company’s call center or experienced some other specific transaction with that company. “How much effort did you personally.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
InMoment XI
JUNE 24, 2013
In my last post, I started a list of tips for those interested in beginning their MR career. Today, I continue the advice/therapy. 3. Use your last name when announcing yourself over the phone to a recruiter or hiring manager. When people call me, I like to make them feel that I know exactly who. View Article.
InMoment XI
JUNE 24, 2013
In my last post, I started a list of tips for those interested in beginning their MR career. Today, I continue the advice/therapy. 3. Use your last name when announcing yourself over the phone to a recruiter or hiring manager. When people call me, I like to make them feel that I know exactly who.
InMoment XI
JUNE 24, 2013
In my last post, I started a list of tips for those interested in beginning their MR career. Today, I continue the advice/therapy. 3. Use your last name when announcing yourself over the phone to a recruiter or hiring manager. When people call me, I like to make them feel that I know exactly who.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Expert insights. Personalized for you.
227 
Let's personalize your content