InMoment XI

OCTOBER 28, 2008

When it comes to customer and employee engagement, very few environments require the same level of engagement as that of a hospital, which is in the business of taking care of people. In this environment, where patients are in pain, worried, stressed and/or in need of care and compassion, the most important thing they need in addition to medical care is a sympathetic and engaged care giver.

Hospitality 200

Hospitality Employee Engagement Engagement Industry 200

InMoment XI

OCTOBER 28, 2008

Many of the people within companies who are sending out surveys are people who are not email marketing experts. Here are some common mistakes to avoid to watch your response rates climb.

Survey 200

Survey Marketing Company 200

InMoment XI

OCTOBER 28, 2008

When it comes to customer and employee engagement, very few environments require the same level of engagement as that of a hospital, which is in the business of taking care of people. In this environment, where patients are in pain, worried, stressed and/or in need of care and compassion, the most important thing they need in addition to medical care is a sympathetic and engaged care giver.

Hospitality 200

Hospitality Employee Engagement Engagement Industry 200

InMoment XI

OCTOBER 28, 2008

Many of the people within companies who are sending out surveys are people who are not email marketing experts. Here are some common mistakes to avoid to watch your response rates climb.

Survey 200

Survey Marketing Company 200

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

InMoment XI

OCTOBER 28, 2008

When it comes to customer and employee engagement, very few environments require the same level of engagement as that of a hospital, which is in the business of taking care of people. In this environment, where patients are in pain, worried, stressed and/or in need of care and compassion, the most important thing they need in addition to medical care is a sympathetic and engaged care giver.

Hospitality 200

Hospitality Employee Engagement Engagement Industry 200

InMoment XI

OCTOBER 21, 2008

I got a very complimentary email from a customer not too long ago thanking both myself and my team for getting back to them quickly. While this e-mail was very nice and I was really glad that our customer was happy, it did make me wonder: What kind of customer response times are other businesses.

Customers 200

Customers 200

InMoment XI

OCTOBER 21, 2008

I got a very complimentary email from a customer not too long ago thanking both myself and my team for getting back to them quickly. While this e-mail was very nice and I was really glad that our customer was happy, it did make me wonder: What kind of customer response times are other businesses.

Customers 200

Customers 200

InMoment XI

OCTOBER 21, 2008

I got a very complimentary email from a customer not too long ago thanking both myself and my team for getting back to them quickly. While this e-mail was very nice and I was really glad that our customer was happy, it did make me wonder: What kind of customer response times are other businesses.

Customers 200

Customers 200

InMoment XI

OCTOBER 14, 2008

Most companies collect some sort of customer or employee feedback data. But once they collect this data they often ask: What do I do with the data now that I have it? How can we make the best use of it?

Feedback 200

Feedback Data Customers Company 200

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

InMoment XI

OCTOBER 14, 2008

Most companies collect some sort of customer or employee feedback data. But once they collect this data they often ask: What do I do with the data now that I have it? How can we make the best use of it?

Feedback 200

Feedback Data Customers Company 200

InMoment XI

OCTOBER 14, 2008

Most companies collect some sort of customer or employee feedback data. But once they collect this data they often ask: What do I do with the data now that I have it? How can we make the best use of it?

Feedback 200

Feedback Data Customers Company 200

InMoment XI

OCTOBER 12, 2008

The focus of our products and services is on helping companies to improve their customer and employee feedback initiatives. As we have worked with our customers, we have identified five things that make them successful. Below is a recap of the first four best practices: They collect more feedback. They are willing to quantify engagement. They look beyond the tools and technology that help them to better understand engagement levels.

Engagement 200

Engagement Company Customer Engagement Feedback 200

InMoment XI

OCTOBER 12, 2008

The focus of our products and services is on helping companies to improve their customer and employee feedback initiatives. As we have worked with our customers, we have identified five things that make them successful. Below is a recap of the first four best practices: They collect more feedback. They are willing to quantify engagement. They look beyond the tools and technology that help them to better understand engagement levels.

Engagement 200

Engagement Company Customer Engagement Feedback 200

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

InMoment XI

OCTOBER 12, 2008

The focus of our products and services is on helping companies to improve their customer and employee feedback initiatives. As we have worked with our customers, we have identified five things that make them successful. Below is a recap of the first four best practices: They collect more feedback. They are willing to quantify engagement. They look beyond the tools and technology that help them to better understand engagement levels.

Engagement 200

Engagement Company Customer Engagement Feedback 200

InMoment XI

OCTOBER 9, 2008

I’ve had a bunch of phone calls and conversations about a recent paper I wrote called “Do you know why your customers really buy”?, which explores how using attitudinal data is critical to driving real business change. Based on that, I wanted to comment about two things on my mind. There are a lot of.

Tips 200

Tips Data Customers 200

InMoment XI

OCTOBER 9, 2008

I’ve had a bunch of phone calls and conversations about a recent paper I wrote called “Do you know why your customers really buy”, which explores how using attitudinal data is critical to driving real business change. Based on that, I wanted to comment about two things on my mind. There are a lot of.

Tips 200

Tips Data Customers 200

InMoment XI

OCTOBER 9, 2008

I’ve had a bunch of phone calls and conversations about a recent paper I wrote called “Do you know why your customers really buy”, which explores how using attitudinal data is critical to driving real business change. Based on that, I wanted to comment about two things on my mind. There are a lot of.

Tips 200

Tips Data Customers 200

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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

Customer Experience

InMoment XI

OCTOBER 4, 2008

Last month we wrote about the role of management in employee engagement and just how important it is to cultivating happier employees. We emphasized the importance of finding good people to manage who will help influence positive employee engagement, which will ultimately lead to direct, positive impacts on customers. This month's article will focus on the five steps to predictive analytics.

Analytics 200

Analytics Engagement Employee Engagement Management 200

InMoment XI

OCTOBER 4, 2008

Last month we wrote about the role of management in employee engagement and just how important it is to cultivating happier employees. We emphasized the importance of finding good people to manage who will help influence positive employee engagement, which will ultimately lead to direct, positive impacts on customers. This month's article will focus on the five steps to predictive analytics.

Analytics 200

Analytics Engagement Employee Engagement Management 200

InMoment XI

OCTOBER 4, 2008

Last month we wrote about the role of management in employee engagement and just how important it is to cultivating happier employees. We emphasized the importance of finding good people to manage who will help influence positive employee engagement, which will ultimately lead to direct, positive impacts on customers. This month's article will focus on the five steps to predictive analytics.

Analytics 200

Analytics Engagement Employee Engagement Management 200

InMoment XI

OCTOBER 14, 2008

Read this article to learn more about some of the time-tested things you can do to increase your customers' and employees' engagement.

Employee Engagement 200

Employee Engagement Engagement Customers 200

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Insights

InMoment XI

OCTOBER 14, 2008

Read this article to learn more about some of the time-tested things you can do to increase your customers' and employees' engagement.

Employee Engagement 200

Employee Engagement Engagement Customers 200

InMoment XI

OCTOBER 14, 2008

Read this article to learn more about some of the time-tested things you can do to increase your customers' and employees' engagement.

Employee Engagement 200

Employee Engagement Engagement Customers 200