InMoment XI
JUNE 29, 2010
No one benefits from the customer perception that all their valuable input is falling into a black hole, being collected for the sake of collection and not to spur real action. Below are a few best practices for reminding customers they are being heard and their feedback is valued and for proving to customers that their input is being put to use driving lasting change within your organization.
Service Untitled
JUNE 15, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee satisfaction a key to exemplary customer service Cheryl June 15, 2010 Customer Service , Employees 1 Comment A motivated workplace helps all of us do our jobs better. Employees recommend us to prospective customers; they are commonly at the front lines, and the success of most organizations are based on employee loyalty and dedi
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Customer Interactions
JUNE 21, 2010
'Each year companies that manufacture technology for the gaming sector participate and compete for your time at all or some of the 30+ gaming shows that are held worldwide. In the US the major show is the G2E (held each year in November at the Las Vegas Convention Center), followed by the World Game Protection Conference hosted and managed by Willy Allison.
InMoment XI
JUNE 29, 2010
No one benefits from the customer perception that all their valuable input is falling into a black hole, being collected for the sake of collection and not to spur real action. Below are a few best practices for reminding customers they are being heard and their feedback is valued and for proving to customers that their input is being put to use driving lasting change within your organization.
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InMoment XI
JUNE 29, 2010
No one benefits from the customer perception that all their valuable input is falling into a black hole, being collected for the sake of collection and not to spur real action. Below are a few best practices for reminding customers they are being heard and their feedback is valued and for proving to customers that their input is being put to use driving lasting change within your organization.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
JUNE 23, 2010
Most companies with Voice of the Customer programs are struggling to gain insights from survey and feedback data. The right technology is ideally suited to bring all VOC and operational data together, to easily pinpoint relevant trends, and to reveal actionable insights.
InMoment XI
JUNE 23, 2010
Most companies with Voice of the Customer programs are struggling to gain insights from survey and feedback data. The right technology is ideally suited to bring all VOC and operational data together, to easily pinpoint relevant trends, and to reveal actionable insights.
InMoment XI
JUNE 15, 2010
As companies begin to embrace social media, many are using a ‘ready, fire, aim” approach. Companies should first create clear policies and determine if and how they will respond and what they intend to do with the feedback data.
InMoment XI
JUNE 15, 2010
As companies begin to embrace social media, many are using a ‘ready, fire, aim” approach. Companies should first create clear policies and determine if and how they will respond and what they intend to do with the feedback data.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
InMoment XI
JUNE 15, 2010
As companies begin to embrace social media, many are using a ‘ready, fire, aim” approach. Companies should first create clear policies and determine if and how they will respond and what they intend to do with the feedback data.
Service Untitled
JUNE 22, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives How to use a customer satisfaction survey to evaluate business performance Cheryl June 22, 2010 Customer Service , Surveys 1 Comment We all work hard to deliver quality and value to our customers, and feedback can provide some necessary insights into how well our staff is providing customer service and placing the needs of the customers
Service Untitled
JUNE 11, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Airlines customer satisfaction showing improvement Cheryl June 11, 2010 Customer Service , Specific Companies , Surveys No Comments Airlines continue to test our patience and tolerance with new fees.
Service Untitled
JUNE 14, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Accountability in customer service Cheryl June 14, 2010 Behind the Scenes , Employees , Little Things, Big Differences 2 Comments Accountability in customer service is our ability to account for our business actions and decisions.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Service Untitled
JUNE 8, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Book Review: Exceeding Customer Expectations Cheryl June 08, 2010 Book Reviews , Culture , Customer Service , Specific Companies No Comments I just finished reading Kirk Kazanjian’s book Exceeding Customer Expectations which follows the humble beginnings of the 50 year old Enterprise Rent-A-Car business, which has grown into the la
Service Untitled
JUNE 30, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer service procedures and social media preparation Cheryl June 30, 2010 Customer Satisfaction , Little Things, Big Differences , Proactive No Comments You wouldn’t jump into a swimming pool if you didn’t know how to swim.
Customer Interactions
JUNE 22, 2010
'OK, that might sound like an unusual title for a security blog, but bear with me. It will all make sense. Every day, we’re bombarded by interruptions. Some would say security is all about handling the interruptions. Handle the interruption, minimize the impact, and recover to normal operation as quickly as possible. It’s that simple. Except it’s not.
Customer Interactions
JUNE 15, 2010
'Let’s talk about IP cameras. I like to think IP cameras nowadays are kind of like cars. Can you picture fuel economy as being very similar to bit rates? You’ve got your big honking Hummer which reminds me of MJPEG IP cameras – which are pretty to look at, if you can afford all the costs associated with them on the backside. You’ve got your hybrid cars which remind me of H.264 IP cams.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
Customer Interactions
JUNE 11, 2010
'I just returned from the National NENA 2010 Conference that took place in Indianapolis this week. Two weeks following the completion of NENA’s second Industry Collaboration Event (ICE2), competing vendors who took part in the conference were smiling at each other, happy to meet again and talk about interoperability, and working together to get NG9-1-1 stuff done.
Customer Interactions
JUNE 3, 2010
'Diamond Chaflawee made some excellent points about the benefits of Next Gen 9-1-1. But it was his blog title, “What does Next Gen 9-1-1 mean for you?” that struck me as poignant – because “what Next Gen 9-1-1 means to me” is something very personal. I have a daughter, and like most 21 year olds she uses a cell phone instead of a land line.
Service Untitled
JUNE 24, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Interview with John Falcone of Sennheiser Douglas June 24, 2010 Culture , Customer Satisfaction , Interviews , Specific Companies No Comments I met John Falcone, who is the President and CEO of Sennheiser Electronic Corporation , a month or two ago while I was in San Francisco (thanks to Mike Faith for introducing us!
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