InMoment XI

FEBRUARY 27, 2009

Futurestep provides the solutions and the global reach that businesses and organizations need to identify, recruit and retain the right people, ranging from full-time executives and middle managers to temporary project-based professionals. This case study shows how Futurestep is using Allegiance’s ActiveSurvey and Best Practices Consulting to improve its survey response rates and offer hundreds of thousands of dollars in value-added services to clients.

Case Study 200

Case Study Study Consulting Survey 200

Service Untitled

FEBRUARY 26, 2009

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives The Angriest Customers Douglas February 27, 2009 Angry Customers , Etiquette 4 Comments Working with angry customers is a part of customer service that can’t be avoided. I write about working with angry customers fairly regularly and have a category devoted to it , but it is still a challenge to work with angry customers.

Exercises 41

Exercises Tips Customers Customer Service 41

InMoment XI

FEBRUARY 27, 2009

Futurestep provides the solutions and the global reach that businesses and organizations need to identify, recruit and retain the right people, ranging from full-time executives and middle managers to temporary project-based professionals. This case study shows how Futurestep is using Allegiance’s ActiveSurvey and Best Practices Consulting to improve its survey response rates and offer hundreds of thousands of dollars in value-added services to clients.

Case Study 200

Case Study Study Consulting Survey 200

InMoment XI

FEBRUARY 26, 2009

Some organizations don't exactly bury their heads in the sand when it comes to customer care--they just run away or abandon an avenue for customer feedback. However, when customers complain, it's one of the best opportunities to increase their loyalty and engagement--as long as the company that the customer is dealing with responds promptly and positively to their complaint.

Customer Care 200

Customer Care Loyalty Feedback Customers 200

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Customers

InMoment XI

FEBRUARY 26, 2009

Some organizations don't exactly bury their heads in the sand when it comes to customer care--they just run away or abandon an avenue for customer feedback. However, when customers complain, it's one of the best opportunities to increase their loyalty and engagement--as long as the company that the customer is dealing with responds promptly and positively to their complaint.

Customer Care 200

Customer Care Loyalty Feedback Customers 200

InMoment XI

FEBRUARY 17, 2009

A survey recently conducted by Towers Perrin, a global professional services firm, reveals that the current economic environment is stirring widespread anxiety among U.S. employees about their job security. This blog talks about some of the most important things that companies can do to increase their employee productivity and loyalty in this environment.

Loyalty 200

Loyalty Survey Company 200

InMoment XI

FEBRUARY 17, 2009

A survey recently conducted by Towers Perrin, a global professional services firm, reveals that the current economic environment is stirring widespread anxiety among U.S. employees about their job security. This blog talks about some of the most important things that companies can do to increase their employee productivity and loyalty in this environment.

Loyalty 200

Loyalty Survey Company 200

InMoment XI

FEBRUARY 17, 2009

A survey recently conducted by Towers Perrin, a global professional services firm, reveals that the current economic environment is stirring widespread anxiety among U.S. employees about their job security. This blog talks about some of the most important things that companies can do to increase their employee productivity and loyalty in this environment.

Loyalty 200

Loyalty Survey Company 200

InMoment XI

FEBRUARY 10, 2009

There are a number of well known and popular ways that companies try to measure their overall customer satisfaction and loyalty. Traditional, overall satisfaction questions are still widely in use and provide a good idea of overall customer sentiment. However, they're typically only a stepping stone on the way to engagement. And this blog entry explores why.

Customer Satisfaction 200

Customer Satisfaction Measurement Loyalty Customers 200

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

InMoment XI

FEBRUARY 10, 2009

There are a number of well known and popular ways that companies try to measure their overall customer satisfaction and loyalty. Traditional, overall satisfaction questions are still widely in use and provide a good idea of overall customer sentiment. However, they're typically only a stepping stone on the way to engagement. And this blog entry explores why.

Customer Satisfaction 200

Customer Satisfaction Measurement Loyalty Customers 200

InMoment XI

FEBRUARY 10, 2009

There are a number of well known and popular ways that companies try to measure their overall customer satisfaction and loyalty. Traditional, overall satisfaction questions are still widely in use and provide a good idea of overall customer sentiment. However, they're typically only a stepping stone on the way to engagement. And this blog entry explores why.

Customer Satisfaction 200

Customer Satisfaction Measurement Loyalty Customers 200

InMoment XI

FEBRUARY 2, 2009

The hot new word on the street is "Community.� (A virtual community, e-community or online community is a group of people that primarily interact via communication media such as newsletters, telephone, email, online social networks or instant messages rather than face to face, for social, professional, educational or other purposes). One could say that we have reached the tipping point where companies must incorporate communities into their marketing communication and public relations strategy

Tips 200

Tips Groups Communication Interaction 200

InMoment XI

FEBRUARY 2, 2009

The hot new word on the street is "Community.” (A virtual community, e-community or online community is a group of people that primarily interact via communication media such as newsletters, telephone, email, online social networks or instant messages rather than face to face, for social, professional, educational or other purposes). One could say that we have reached the tipping point where companies must incorporate communities into their marketing communication and public relations strategy

Tips 200

Tips Groups Communication Interaction 200

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

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Retail

InMoment XI

FEBRUARY 2, 2009

The hot new word on the street is "Community.” (A virtual community, e-community or online community is a group of people that primarily interact via communication media such as newsletters, telephone, email, online social networks or instant messages rather than face to face, for social, professional, educational or other purposes). One could say that we have reached the tipping point where companies must incorporate communities into their marketing communication and public relations strategy

Tips 200

Tips Groups Communication Interaction 200

Service Untitled

FEBRUARY 17, 2009

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Make it easy for everyone. Douglas February 18, 2009 Behind the Scenes , Customer Service Experience 1 Comment I am a big advocate of making things simple and I’m a strong believer in the idea that simplicity leads to consistency.

Customer Satisfaction 40

Customer Satisfaction Exercises Software Survey 40