March, 2010

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The Case for Social Media Monitoring

InMoment XI

In response to overwhelming demand, I’ve written this to serve as a resource for those looking to justify the budget and resources needed to add social media monitoring to their existing customer feedback / market research programs. All the organizations and corporations listed herein are trademarks of those respective companies. A Case Study: Will the.

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Customer-Obsessed Service

Customers Rock!

I have been broadcasting my Customers Rock! Radio program now for 6 months, and I feel it is time to pull together a summary of information from some of those programs into a post (or two!). The radio program is really an extension of this blog; you get to hear my voice as part of an hour-long conversation around the topics we all know and love here: customer experience, customer service, loyalty, marketing, and social media.

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Service Untitled» Blog Archive » Customer loyalty and Toyota

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty and Toyota Cheryl March 12, 2010 Behind the Scenes , Customer Service , Specific Companies 2 Comments There have been 8 million Toyota vehicles recalled. There are car manufacturer meetings, government meetings, blog entries, and water-cooler discussions, yet brand loyalty has not dropped as much as expected.

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Good customer service attributes (Take 2)

Very Best Service

'Customer service attributes : Back in September, we thought that a tree was the best way to illustrate the qualities and attributes of customer service. Here is a serious new contender though: serene, calm, collected, elegant on the outside and apparently swimming effortlessly, but peddling frantically below the waterline to make sure that things happen.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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The Case for Social Media Monitoring

InMoment XI

In response to overwhelming demand, I’ve written this to serve as a resource for those looking to justify the budget and resources needed to add social media monitoring to their existing customer feedback / market research programs. All the organizations and corporations listed herein are trademarks of those respective companies. A Case Study: Will the.

More Trending

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2 Things You Should Be Doing on Twitter Right Now

InMoment XI

Social media is here. Your customers are talking. And they’re talking publicly. Twitter has a large user base and provides a simple application and interface to get you started. What should you do? Search Twitter for your company’s name, brands, products, or services Search Twitter for your competitor’s company name, brand, products, or services Why?

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2 Things You Should Be Doing on Twitter Right Now

InMoment XI

Social media is here. Your customers are talking. And they’re talking publicly. Twitter has a large user base and provides a simple application and interface to get you started. What should you do? Search Twitter for your company’s name, brands, products, or services Search Twitter for your competitor’s company name, brand, products, or services Why?

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2 Things You Should Be Doing on Twitter Right Now

InMoment XI

Social media is here. Your customers are talking. And they’re talking publicly. Twitter has a large user base and provides a simple application and interface to get you started. What should you do? Search Twitter for your company’s name, brands, products, or services Search Twitter for your competitor’s company name, brand, products, or services Why?

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AMA Webcast: Social Media – The New Frontier of Customer Feedback

InMoment XI

Join the American Marketing Association for the free March 23 webcast titled, “Social Media – The New Frontier of Customer Feedback.” Speakers include Matthew Bowman, former CEO of Wi5Connect (a social media company) and Eric Weight of Attensity (text analytics expert).

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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AMA Webcast: Social Media – The New Frontier of Customer Feedback

InMoment XI

Join the American Marketing Association for the free March 23 webcast titled, “Social Media – The New Frontier of Customer Feedback.” Speakers include Matthew Bowman, former CEO of Wi5Connect (a social media company) and Eric Weight of Attensity (text analytics expert).

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AMA Webcast: Social Media – The New Frontier of Customer Feedback

InMoment XI

Join the American Marketing Association for the free March 23 webcast titled, “Social Media – The New Frontier of Customer Feedback.” Speakers include Matthew Bowman, former CEO of Wi5Connect (a social media company) and Eric Weight of Attensity (text analytics expert).

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Allegiance Awarded Highest Service Leader Award for Enterprise Feedback Management

InMoment XI

For the second year in a row, Allegiance was honored with the 2010 Service Leader Award for Enterprise Feedback Management (EFM) by CRM Magazine. It is especially gratifying to receive this award since customer satisfaction is one of the top criteria. Click here to read the full article. The winner is selected through an extensive.

Feedback 200
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Allegiance Awarded Highest Service Leader Award for Enterprise Feedback Management

InMoment XI

For the second year in a row, Allegiance was honored with the 2010 Service Leader Award for Enterprise Feedback Management (EFM) by CRM Magazine. It is especially gratifying to receive this award since customer satisfaction is one of the top criteria. Click here to read the full article. The winner is selected through an extensive.

Feedback 200
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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

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Allegiance Awarded Highest Service Leader Award for Enterprise Feedback Management

InMoment XI

For the second year in a row, Allegiance was honored with the 2010 Service Leader Award for Enterprise Feedback Management (EFM) by CRM Magazine. It is especially gratifying to receive this award since customer satisfaction is one of the top criteria. Click here to read the full article. The winner is selected through an extensive.

Feedback 200
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So you want to implement a feedback management solution… Now what?

InMoment XI

Working with Allegiance clients, I have discovered that the decision to implement a feedback management solution usually stems from the desire to show the company as caring and interested in the feelings of employees and customers. This is a good thing, altruistic in a way, and it always looks good when a company can say.

Feedback 200
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So you want to implement a feedback management solution… Now what?

InMoment XI

Working with Allegiance clients, I have discovered that the decision to implement a feedback management solution usually stems from the desire to show the company as caring and interested in the feelings of employees and customers. This is a good thing, altruistic in a way, and it always looks good when a company can say.

Feedback 200
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So you want to implement a feedback management solution… Now what?

InMoment XI

Working with Allegiance clients, I have discovered that the decision to implement a feedback management solution usually stems from the desire to show the company as caring and interested in the feelings of employees and customers. This is a good thing, altruistic in a way, and it always looks good when a company can say.

Feedback 200
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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Allegiance Made This Year’s OnDemand 100 Top Private Companies List

InMoment XI

The applications were accepted based on top Internet companies that are demonstrating significant market traction and pursuing game-changing technology.

Company 200
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Allegiance Made This Year’s OnDemand 100 Top Private Companies List

InMoment XI

The applications were accepted based on top Internet companies that are demonstrating significant market traction and pursuing game-changing technology.

Company 200
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Allegiance Made This Year’s OnDemand 100 Top Private Companies List

InMoment XI

The applications were accepted based on top Internet companies that are demonstrating significant market traction and pursuing game-changing technology.

Company 200
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The Ultimate Customer Compliment

Customers Rock!

Today’s guest blogger is Michael Sansolo , author of The Big Picture: Essential Business Lessons from the Movies. Michael Sansolo is a consultant and frequent speaker for the food retail industry, and is a contributing editor and weekly columnist for MorningNewsBeat.com , a daily newsletter on the retail industry. The Ultimate Customer Compliment.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Expert’s Corner: Kevin Stirtz on Real People Rock!

Customers Rock!

I am pleased to have Kevin Stirtz as a guest blogger today here at Customers Rock! Kevin Stirtz is the Amazing Service Guy , a speaker and trainer who helps organizations of all kinds deliver Amazing Customer Service. His recent book: More Loyal Customers has won 5 star reviews at Amazon.com. Kevin lives in the Twin Cities (Minneapolis & St. Paul).

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Service Untitled» Blog Archive » Jet Blue flies high with customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Jet Blue flies high with customer service perks Cheryl March 15, 2010 Customer Service , Proactive , Service Untitled , Specific Companies No Comments Just check Terminal 5 at New York JFK airport for the state-of-the-art facility geared for efficiency and customer comfort.

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Service Untitled» Blog Archive » NJ toll road collectors lack.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives NJ toll road collectors lack customer service training Cheryl March 31, 2010 Angry Customers , Customer Service , Employees , Etiquette , Specific Companies No Comments Under the US Freedom of Information Act, the popular internet site, The Smoking Gun.com released dramatic examples of complaint letters concerning toll collectors at the

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Service Untitled» Blog Archive » B&H Customer Service

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives B&H Customer Service Douglas March 22, 2010 Culture , Customer Service , Little Things, Big Differences , Specific Companies 3 Comments When I was in New York last week, I visited the famous B&H Photo Video electronics store on Manhattan’s West Side.

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Revolutionizing Contact Centers: Next-Gen Tech for Enhanced CX

Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group

As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX

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Service Untitled» Blog Archive » Quirky customer service commercial

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Quirky customer service commercial Cheryl March 10, 2010 Culture , Customer Service , Employees , Hiring & Training , Specific Companies 1 Comment A successful commercial is no easy task, but what a value it is when it can deliver your message to an audience and entertain as well.

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Service Untitled» Blog Archive » The 2010 Fanati Award

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives The 2010 Fanati Award Douglas March 03, 2010 Customer Service , Little Things, Big Differences , Specific Companies 2 Comments This year is my second year (see this post about my first year judging) judging The Fanati Award, an award that Rackspace Hosting gives out to recognize their customers who value customer service as much as Racks

Video 41
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Service Untitled» Blog Archive » Wachovia delivers positive.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Wachovia delivers positive customer service Cheryl March 02, 2010 Customer Service Experience , Employees , Little Things, Big Differences , Specific Companies 1 Comment Every bank gets their fair share of criticism.

Banking 41