November, 2008

article thumbnail

Uncovering Revenue and Growth Opportunities, and Gaining a Competitive Edge in a Down Economy: A Q&A with Allegiance Best Practices Consulting Team

InMoment XI

Company growth and profits are directly tied to customer and employee engagement. And no matter what the state of the economy is, there are always opportunities for growth for businesses that stay focused. But with so much to do these days, where do you start? Greg Heaps, VP of Professional Services at Allegiance, and Kyle LaMalfa, Best Practices Manager and Loyalty Expert at Allegiance, offer insights on how to uncover revenue and growth opportunities and gain a competitive advantage, even in t

article thumbnail

Uncovering Revenue and Growth Opportunities, and Gaining a Competitive Edge in a Down Economy: A Q&A with Allegiance Best Practices Consulting Team

InMoment XI

Company growth and profits are directly tied to customer and employee engagement. And no matter what the state of the economy is, there are always opportunities for growth for businesses that stay focused. But with so much to do these days, where do you start? Greg Heaps, VP of Professional Services at Allegiance, and Kyle LaMalfa, Best Practices Manager and Loyalty Expert at Allegiance, offer insights on how to uncover revenue and growth opportunities and gain a competitive advantage, even in t

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Uncovering Revenue and Growth Opportunities, and Gaining a Competitive Edge in a Down Economy: A Q&A with Allegiance Best Practices Consulting Team

InMoment XI

Company growth and profits are directly tied to customer and employee engagement. And no matter what the state of the economy is, there are always opportunities for growth for businesses that stay focused. But with so much to do these days, where do you start? Greg Heaps, VP of Professional Services at Allegiance, and Kyle LaMalfa, Best Practices Manager and Loyalty Expert at Allegiance, offer insights on how to uncover revenue and growth opportunities and gain a competitive advantage, even in t

article thumbnail

Observations from BAI 2008: Banking, Innovation and the Current Leadership Gap

InMoment XI

There is a real sense of fear in the banking industry right now, and at the 2008 BAI Retail Delivery Conference and Expo, a conference at which we just exhibited last week, that fear was almost palpable. While in any other year the following statement would have encouraged prospective attendees to pay the registration fee.

Banking 200
article thumbnail

From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

article thumbnail

Observations from BAI 2008: Banking, Innovation and the Current Leadership Gap

InMoment XI

There is a real sense of fear in the banking industry right now, and at the 2008 BAI Retail Delivery Conference and Expo, a conference at which we just exhibited last week, that fear was almost palpable. While in any other year the following statement would have encouraged prospective attendees to pay the registration fee.

Banking 200

More Trending

article thumbnail

Increasing Employee Engagement & Productivity in the Current Economic Climate

InMoment XI

In tough economic times, improving your employees’ morale and increasing their engagement and productivity is critical, as every resource counts and your employees can have a big impact on your customers’ experiences. But in times like these many business leaders wonder: how can we keep employees motivated, passionate and engaged – in other words, productive – in an environment where we’re asking them to do more with less and/or have recently had to downsize our company?

article thumbnail

Increasing Employee Engagement & Productivity in the Current Economic Climate

InMoment XI

In tough economic times, improving your employees’ morale and increasing their engagement and productivity is critical, as every resource counts and your employees can have a big impact on your customers’ experiences. But in times like these many business leaders wonder: how can we keep employees motivated, passionate and engaged – in other words, productive – in an environment where we’re asking them to do more with less and/or have recently had to downsize our company?

article thumbnail

Increasing Employee Engagement & Productivity in the Current Economic Climate

InMoment XI

In tough economic times, improving your employees’ morale and increasing their engagement and productivity is critical, as every resource counts and your employees can have a big impact on your customers’ experiences. But in times like these many business leaders wonder: how can we keep employees motivated, passionate and engaged – in other words, productive – in an environment where we’re asking them to do more with less and/or have recently had to downsize our company?

article thumbnail

Re-evaluating Business Standards and Practices in the Wake of the Wall Street Meltdown

InMoment XI

One of the most important lessons that Enron, WorldCom and the recent financial/Wall Street meltdown has taught us is just how damaging unethical behavior can be to a company, and how important it is for businesses today to establish ethical standards in the workplace as well as support those who do come forward to report.

Financial 200
article thumbnail

Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

article thumbnail

Re-evaluating Business Standards and Practices in the Wake of the Wall Street Meltdown

InMoment XI

One of the most important lessons that Enron, WorldCom and the recent financial/Wall Street meltdown has taught us is just how damaging unethical behavior can be to a company, and how important it is for businesses today to establish ethical standards in the workplace as well as support those who do come forward to report.

Financial 200
article thumbnail

Re-evaluating Business Standards and Practices in the Wake of the Wall Street Meltdown

InMoment XI

One of the most important lessons that Enron, WorldCom and the recent financial/Wall Street meltdown has taught us is just how damaging unethical behavior can be to a company, and how important it is for businesses today to establish ethical standards in the workplace as well as support those who do come forward to report.

Financial 200
article thumbnail

Engaging and Retaining Customers during Tough Economic Times

InMoment XI

In tough economic times, the decisions that businesses make can literally mean the difference between success and failure - especially when it comes to retaining their customers and engaging new ones. But how, you may ask, does a company retain its customers and attract new ones in the current economic environment?

article thumbnail

Engaging and Retaining Customers during Tough Economic Times

InMoment XI

In tough economic times, the decisions that businesses make can literally mean the difference between success and failure - especially when it comes to retaining their customers and engaging new ones. But how, you may ask, does a company retain its customers and attract new ones in the current economic environment?

article thumbnail

Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

article thumbnail

Engaging and Retaining Customers during Tough Economic Times

InMoment XI

In tough economic times, the decisions that businesses make can literally mean the difference between success and failure - especially when it comes to retaining their customers and engaging new ones. But how, you may ask, does a company retain its customers and attract new ones in the current economic environment?

article thumbnail

Survey Design — Begin with the End in Mind

InMoment XI

Many people think that surveys are just a bunch of questions, but they're not. Every survey is a culmination of a challenging seven-step process. And here are some steps to follow to improve your surveys.

Survey 200
article thumbnail

Survey Design — Begin with the End in Mind

InMoment XI

Many people think that surveys are just a bunch of questions, but they're not. Every survey is a culmination of a challenging seven-step process. And here are some steps to follow to improve your surveys.

Survey 200
article thumbnail

Survey Design — Begin with the End in Mind

InMoment XI

Many people think that surveys are just a bunch of questions, but they're not. Every survey is a culmination of a challenging seven-step process. And here are some steps to follow to improve your surveys.

Survey 200
article thumbnail

Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

article thumbnail

What is Engagement? And Why Should Your Business Care About It?

InMoment XI

Here at Allegiance, we spend a lot of time talking to customers and potential sales prospects about engagement. But if you’re new to the engagement arena, you may ask: What is engagement? And why should my business care about it? Since we’re going to be blogging about engagement and other related topics moving forward, I.

article thumbnail

What is Engagement? And Why Should Your Business Care About It?

InMoment XI

Here at Allegiance, we spend a lot of time talking to customers and potential sales prospects about engagement. But if you’re new to the engagement arena, you may ask: What is engagement? And why should my business care about it? Since we’re going to be blogging about engagement and other related topics moving forward, I.

article thumbnail

What is Engagement? And Why Should Your Business Care About It?

InMoment XI

Here at Allegiance, we spend a lot of time talking to customers and potential sales prospects about engagement. But if you’re new to the engagement arena, you may ask: What is engagement? And why should my business care about it? Since we’re going to be blogging about engagement and other related topics moving forward, I.

article thumbnail

The Silver Lining for Businesses: Increase Your Profits and Preserve Your Marketing Budget by Moving Your Swing Group Customers to Your Engaged Group

InMoment XI

Research conducted by Allegiance reveals that companies typically have three types/groups of customers. These are: Engaged, Disengaged and Swing. Obviously, engaged customers are the best customers because of the strong emotional connections that they have to a company, and their genuine willingness to assist a company in improving its customer experience.

Groups 200
article thumbnail

The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

article thumbnail

The Silver Lining for Businesses: Increase Your Profits and Preserve Your Marketing Budget by Moving Your Swing Group Customers to Your Engaged Group

InMoment XI

Research conducted by Allegiance reveals that companies typically have three types/groups of customers. These are: Engaged, Disengaged and Swing. Obviously, engaged customers are the best customers because of the strong emotional connections that they have to a company, and their genuine willingness to assist a company in improving its customer experience.

Groups 200
article thumbnail

The Silver Lining for Businesses: Increase Your Profits and Preserve Your Marketing Budget by Moving Your Swing Group Customers to Your Engaged Group

InMoment XI

Research conducted by Allegiance reveals that companies typically have three types/groups of customers. These are: Engaged, Disengaged and Swing. Obviously, engaged customers are the best customers because of the strong emotional connections that they have to a company, and their genuine willingness to assist a company in improving its customer experience.

Groups 200