Experience Matters
MARCH 23, 2016
We published a Temkin Group report, The Federated Customer Experience Model. Here’s the executive summary: When a company starts its customer experience (CX) journey, it often establishes a centralized team to build the necessary internal capabilities and catalyze change. However, that team’s effectiveness can be limited by a number of things, including divided attention within lines […].
Michelli Experience
MARCH 23, 2016
Based on the opinion of many people far smarter than me, it appears that humans have been on a journey to bring order to chaos from the beginning of time. In fact, the great graphic artist M. C. Escher once noted “we adore chaos because we love to produce order.”. So think about the world today and the chaos which envelops you and your customers. A few moments of reflection result in the conclusion that UNCERTAINTY ABOUNDS!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NICE inContact
MARCH 23, 2016
Rajeev Shrivastava, Chief Strategy Officer at inContact, recently sat down with Fr. Robert Ballecer for This Week in Enterprise Tech at Enterprise Connect 2016. Hear what Rajeev had to say about inContact’s cloud contact center solutions , our strategy for leading the market in cloud technology, and how customers can properly deploy our solutions to meet their business needs.
Beyond Philosophy
MARCH 23, 2016
In this series, professionals debate the state – and future – of their industry. Read more here , then write your own #MyIndustry post). It’s not as lonely at the top as it once was. Where the standard C-Suite many years ago was a triumvirate of power shared between the CEO, the COO, and the CFO, today there are CIOs and CMOs, too. Now, I propose they make a little more room for the latest addition to the leadership: The Chief Customer Officer (CCO).
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Promoter.io
MARCH 23, 2016
Predicting the election using NPS® … sounds crazy, right? We actually think it’s the most sane and reasonable option that exists today. But, before we get to how we’re doing it, let’s discuss why. About two weeks ago, six of us at Promoter were having a discussion about politics. More specifically, about the current race […]. The post How We’re Going to Predict the 2016 Election Using NPS appeared first on Promoter.io Blog.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Michel Falcon Experience
MARCH 23, 2016
I wasn’t planning on writing this post but I Twitter sent me a notification that Hunter Walk and many others started following someone called @TayandYou. I was intrigued. Who was @TayandYou? As described in her Twitter bio, @TayandYou is a property of Microsoft and their AI family.@TayandYou is powered by machine learning which… Read More».
Magellan Solutions
MARCH 23, 2016
By providing reliable inbound customer service, companies make it easier for customers to reach out to brands and voice their concerns. Company representatives, from their end, are expected to know all the answers to any questions customers might ask. They’re also expected to know when to escalate complaints to the appropriate contact persons. The point of all these is to arrive at customer engagement solutions that will benefit both the brand and the customer.
Bold360
MARCH 23, 2016
Being a Customer Service Manager is challenging to say the least. You experience the full force of rage when your company fails to meet a customer?s expectations, whether it?s your fault or not. At the same time, your boss expects you to keep smiling and projecting a friendly and helpful persona in order to put the best face forward for the brand.
Eptica
MARCH 23, 2016
Date: Wednesday, March 23, 2016 Bridging the gap between purchase and service. Published on: March 23, 2016. Author: Chris Eideh For the majority of us, buying something that we really want gives us an emotional buzz. Whether it is a car, TV, clothes or even something as small as a book or new headphones, getting our hands on a new purchase makes us happy.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
ForeSee
MARCH 23, 2016
Amazon and Google are both in the same-day delivery game, and many retailers are scrambling to determine whether this model will gain enough popularity with consumers that the strategy should. The post Does Same-Day Delivery Matter? appeared first on ForeSee.
Kate Nasser
MARCH 23, 2016
We read many leadership posts on change resistance. In the end, we must find & dispel the fears to succeed. Kate Nasser, The People Skills Coach™. The post Change Resistance: Seek & Replace Crippling Fears | #Leadership appeared first on KateNasser.com.
CSM Magazine
MARCH 23, 2016
Providing good customer service just isn’t enough anymore. Encourage your team to take customer service from bland and boring to knock-your-socks-off spectacular with these five tips. 1. Engage your customers. Step into their shoes. Understand where they’re coming from. Listen. Empathize. Customers want to be heard. They want to know that your team cares about their problem.
Kate Nasser
MARCH 23, 2016
Leaders who chart new territory, products, & markets inspire employees. Yet ego craving leadership firsts undermine morale. Choose wisely. Latest from The People Skills Coach™. The post These Ego Craving Leadership Firsts Undercut Morale appeared first on KateNasser.com.
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
CSM Magazine
MARCH 23, 2016
There is not a manager out there, that doesn’t have a story to tell about the lessons they learned in their first roles of managing people and teams. I know the leader I am today, is far removed from the leader I was five years ago, let alone 30 years ago when my journey began. The mistakes I made, the ladder rungs that broke under my weight, the human collateral, are just some of the messes that taught me to find a better way.
LiveChat
MARCH 23, 2016
One of the methods of increasing revenue that is often left unexplored my online marketers is upselling. We often hear about all the new ways of bringing more traffic to your website or new lead generation strategies. However, there’s not much talk about upselling. It’s basically making the most of the sales you are already getting. And it can be done with much less effort and at lower costs than generating new sales.
The DiJulius Group
MARCH 23, 2016
Carle Publishing is a great example of a business that made the Customer Experience they deliver their #1 competitive advantage. Carle Publishing, headquartered in Eastern Canada, competes in a specialized niched marketing industry. However, they have been experiencing incredible sales growth and Customer retention. Carle Publishing creates customized printed and digital magazines for regional and […].
MyCustomer
MARCH 23, 2016
Engagement. Do you need a chief reputation officer?
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Michel Falcon Experience
MARCH 23, 2016
I wasn’t planning on writing this post but Twitter sent me a notification that Hunter Walk and many other tech influencers and VC’s started following someone called @TayandYou. I was intrigued. Who was @TayandYou? As described in her Twitter bio, @TayandYou is a property of Microsoft and their AI family. @TayandYou is powered by machine learning which is technology still in it’s infancy – a couple years away, in my opinion, from becoming mainstream.
Expert insights. Personalized for you.
152 
Let's personalize your content