Experience Investigators by 360Connext
MARCH 16, 2016
We live in a digital world, constantly connected, where information is always at our fingertips. With all this information, businesses have the tricky task of standing out from all the chatter and building strong relationships with their customers. Millennials are changing the way brands market themselves and build those relationships. Today, millennials say they’re influenced […].
ijgolding
MARCH 16, 2016
Last week I witnessed something that I consider to be incredibly unusual. In a world where it is more uncommon than not for consumers to have their expectations exceeded, I was actually bowled over by what I experienced. ‘Bowling over’ a career Customer Experience ‘nut’ is not that easy to do! What makes the experience all the more amazing, is that what actually happened is not really anything that remarkable!!
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Experience Investigators by 360Connext
MARCH 16, 2016
It was my 7th? 8th? year attending the South By Southwest Interactive Festival in Austin, Texas, and yet again, it didn’t disappoint. The old-timers will lament the days of easy navigation and fewer crowds, and I’m certainly one of them. But I also walk away with my wheels turning about what the future holds for […]. The post What do Trends from SXSW 2016 Mean for Customer Experience?
Michelli Experience
MARCH 16, 2016
Did you hear the one about the employee who was about to be recognized for his 20 th year of service, only for his supervisors to find that he hadn’t shown up for work in the last 6 years? If only this was the set-up for a joke and not reality ! Clearly that man’s employer should have created a culture that put “employees first,” right? Then again, I’m reminded of the Gallup research captured in the book Human Sigma: Managing the Employee-Customer Encounter which suggests that while there is a h
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Amity
MARCH 16, 2016
Issue 78 - How a Proactive CSM Manages Their Time. As a Customer Success Manager, you’re expected to be proactive. Yet, when you’re inbox is full of customer issues, customer questions, product updates, and onboarding requests … it’s hard to be. In a recent survey of over 700 CSMs, Glide Consulting LLC found that the most commonly reported frustration of a CSM was time management.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
iPerceptions
MARCH 16, 2016
This is the second blog post in a series that examines the different programmatic media buying tactics, their strengths and their pitfalls.
Magellan Solutions
MARCH 16, 2016
Customers are the lifeblood of every business. Attending to their concerns and inquiries are crucial because unsatisfied customers can ruin a business’ reputation in various levels. Customers who are given the right care and attention by businesses are more likely to become loyal customers. “It can cost up to 30 times as much to get a new customer as it does to keep an existing one.
Eptica
MARCH 16, 2016
Date: Wednesday, March 16, 2016 The importance of emotion to successful customer experiences. Published on: March 16, 2016. Author: Neil Cox At heart, humans are social beings. This has a major impact on every interaction we have with the people around us. Think of the most basic transactions – the ones you remember most are those where you either had an extremely positive or negative emotional experience.
Provide Support
MARCH 16, 2016
7 Signs Your Support Really Needs Live Chat. Live Chat is quickly gaining popularity all over the world, but many business owners are still not sure if it’s the right solution for their customer service needs. Many of them believe that traditional customer service channels like phone and email are quite enough to handle their customer interactions and keep their business competitive.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Think Customers
MARCH 16, 2016
These days, people are as likely to find a date on a matchmaking site as they are to find a deal. As the stigma against online dating is fades, brands are seizing on an opportunity to court consumers across matchmaking apps and websites. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
Avaya
MARCH 16, 2016
Diligent Benefits represents a new breed of financial services provider, armed with innovative technology to deliver a superior experience to consumers researching and purchasing life insurance, with the goal of transforming the life insurance customer experience. To facilitate that personal touch for its customers, they turned to Avaya. At the core of Diligent’s business model is improving the customer service experience for life insurance buyers.
Kate Nasser
MARCH 16, 2016
As we awaken to the energy of spring, we can also reawaken people skills. JOIN People Skills global Twitter chat 10amEDT. Host: Kate Nasser, The People Skills Coach™. The post Reawaken People Skills: JOIN #Peopleskills Chat March 20th appeared first on KateNasser.com.
CSM Magazine
MARCH 16, 2016
Field Service USA 2016 : April 25 – 28, 2016 – JW Marriott Desert Springs Resort & Spa, Palm Springs, CA. What is Field Service USA? Innovation. Progression. That’s Field Service. Field Service is your one-stop shop for all things service and support; an event where inspiration meets innovation; socializing meets ROI. Experience tons of sessions, interactive learning, guest speakers and keynotes, all in beautiful Palm Springs.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
The DiJulius Group
MARCH 16, 2016
Oversharing All companies are guilty of their front-line employees oversharing with the customer. When problems arise, your only job, as an employee, is to make things right immediately. The customer does not need to know how and why it happened or even that it almost happened. The customer just wants the experience he was expecting. Have […].
LiveChat
MARCH 16, 2016
Imagine you’re working in a restaurant and you have several customers who keep coming back to you. The thing is, you never recognized them. You don’t remember that this lady always orders gluten–free and when that man says: “This delicious tea – the same as always” you have no clue what he refers to. These customers greet you with a smile and are happy to come back, but you don’t know that because it’s like you serve them with your eyes covered.
Customer Interactions
MARCH 16, 2016
What is the key to delivering customer-support excellence? According to Jordi Torras [CMO.com], you need to help your customers help themselves. Also featured are some top tips from Brian Solis, via John P. David [PRdaily.com], on three main ways PR and marketing pros can improve CX; Two great articles on employee engagement, the first on how to get your employees to share you content on LinkedIn by Chris Raulf [Socialmediaexaminer.
Brad Cleveland Blog
MARCH 16, 2016
The post Cutting Costs with Minimum Impact on Customers appeared first on Brad Cleveland.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Customer Bliss
MARCH 16, 2016
I talked a bit about this in my book Chief Customer Officer 2.0 , but when discussing the idea of accountable leadership in terms of developing a customer-first, customer-obsessed culture, it all comes down to three major themes (which can further be broken down into a series of actions). Let’s address the higher-order themes first, then we’ll go into depth about how they lead you towards accountable leadership.
Beyond Philosophy
MARCH 16, 2016
All Customer Experience professionals are in sales. Even if you never sell a good or service to a single Customer, you are still in sales. And to whom are you selling? Your team, your distribution network, your suppliers, and most importantly, your CEO. Customer Think published a great article on the topic of selling your CEO and the other members of the C-Suite.
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Joe Rawlinson
MARCH 16, 2016
Instagram is a completely unique blend of stunning visuals, storytelling hashtags, content curation opportunities, and real-time marketing which can’t be beat. Marketers who wish to use the platform will need a plan which always works with these unique online marketing tools. With a little bit of planning, a big heap of creativity, and the right timing your Instagram marketing will succeed.
transcosmos Information Systems
MARCH 16, 2016
The age of information has ushered in blogging, a content phenomenon that has given voices from all over the world a medium to express ideas and ultimately, build an audience. Different blogs offer a wide range of content for different kinds of audiences. IT services companies and IT professionals produce and consume their share of the bulk too. Many blogs don’t solely focus on IT, some also feature a complete perspective on the different types of technology.
transcosmos Information Systems
MARCH 16, 2016
The age of information has ushered in blogging, a content phenomenon that has given voices from all over the world a medium to express ideas and ultimately, build an audience. Different blogs offer a wide range of content for different kinds of audiences. IT services companies and IT professionals produce and consume their share of the bulk too. Many blogs don’t solely focus on IT, some also feature a complete perspective on the different types of technology.
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