ShepHyken

JULY 1, 2016

This week on our Friends on Friday guest blog post my colleague, Brooke Cade writes about how important communicating with your employees and listening to their insight is for improving company culture. One of my favorite ideas in the article is when employers enable employees to take ownership of their jobs and any issues that may present themselves.

Culture 86

Culture Company Communication Employee Engagement 86

Michel Falcon Experience

JULY 1, 2016

If you were to walk around your workplace tomorrow and ask five employees, “What is customer experience?” What would happen? Would you: a) Receive five identical answers. b) Listen to a debate amongst your team without an aligned response. c) Have your employees staring at you blankly. It might sound elementary but you would be surprised how many companies don’t know what customer experience actually is.

Video 68

Video Customer Experience Study Innovation 68

LiveChat

JULY 1, 2016

Customer service is a serious and responsible job. But like in any serious job, there are people who are just not doing it right. They deliver bad service and give others a reason to joke about it. Luckily we can learn from their mistakes. Read why customers are like teeth and why not responding on Twitter is quite similar to hanging up the phone on customers.

Customer Service 53

Customer Service Social Media Training Customers 53

Eptica

JULY 1, 2016

Date: Friday, July 1, 2016 Building a Customer Engagement Hub. Published on: July 01, 2016. Author: Pauline Ashenden Delivering a seamless, high quality customer experience is extremely complex. It has to cover multiple channels, involve the whole company and also key partners, for example logistics companies for retailers, in a way that is invisible to the consumer, minimizing the amount of effort that they need to put into their purchase or interaction.

Customer Engagement 50

Customer Engagement Engagement Contact Center Retail 50

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