Velaro
APRIL 8, 2016
Online chat software data can inform improvements across a customer service organization. Everyone who works in customer service cares about data for three reasons: to understand for our own sake how we’re doing/what’s happening. to demonstrate to others how we’re doing/what’s happening. to improve how we’re doing and/or better respond to what’s happening.
Comm100
APRIL 8, 2016
Even with 244 million unique customers , Jeff Bezos knows better than to see his customers as a series of transactions. But with so many different customer relationships to maintain, what’s the wisdom that keeps this enterprise running? Surprisingly, Amazon’s success isn’t rooted in multi-million dollar advertising campaigns or shortening product life cycles, but rather, the desire to be the “Earth’s Most Customer-Centric Company” In the mind of Bezos, the success o
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Think Customers
APRIL 8, 2016
Engaging with customers today has never been so convoluted. With multiple paths to purchase across myriad channels and devices, understanding the 'when,' 'how,' and 'why' of moving customers from point A to point B has become ever so critical. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
Tricia Morris
APRIL 8, 2016
As any brand or organization that’s implemented a customer self-service offering knows, build it and they will come. But will they be pleased when they get there? Satisfied when they leave? Forrester estimates that an average of $22 million is spent annually in unnecessary service costs due to channel escalation – and this is in the retail industry alone.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Eptica
APRIL 8, 2016
Date: Friday, April 8, 2016 Technology with the human touch. Published on: April 08, 2016. Author: Robin Tandon Technology has the power to transform how we communicate with each other, and has made huge advances over the last twenty years. We’ve seen the growth of email , the rise of social media and the emergence of web chat all provide new ways to interact with friends, families and organizations.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
LiveChat
APRIL 8, 2016
Forming a strategy for your Twitter is a must but it’s only the beginning. The next big things are creating an engaging content and nurturing relationships on Twitter with your customers. Luckily you can build relationships through smart, well–planned messaging. To do that you need to understand what is the real value of using Twitter. To follow or not to follow.
Customer Interactions
APRIL 8, 2016
Jammed packed with content, cartoons, quotes, tips and facts, you won’t want to miss this week’s CX Buzz. Featuring Shep Hyken @Hyken as our tweet of the week; Marketoonist.com with their take on Customer Journey Mapping; Marketingland.
Talkdesk
APRIL 8, 2016
Earlier this week, Talkdesk had the pleasure of hosting a live webinar with SpotHero’s resident data expert, Nate Peace. Nate chatted with Talkdesk Product Manager, Robert Sur, about the importance of leveraging call center data to develop and refine a phone support strategy. Over the course of the webinar, Nate shared some of the wisdom he has learned as SpotHero’s Support Operations Lead and offered valuable advice to listeners during a lively Q&A session.
COPC
APRIL 8, 2016
This is the third post in our blog series called, “Five Changes to Your Quality Program That Can Dramatically Improve Customer Satisfaction.”. With each post in the series, we will examine one of five fundamental changes we recommend you make to your quality program. These are proven approaches to ensure your quality program is truly customer focused.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Brad Cleveland Blog
APRIL 8, 2016
Recently, I was reminded about a report that OneReach put together in October. They asked 63 customer service influencers to answer the question “What’s the best way to improve customer service?” The resulting report provides food for thought from multiple angles. … Continue reading → The post The Influencers Customer Service Report appeared first on Brad Cleveland.
Forrester's Customer Insights
APRIL 8, 2016
The primary objective of customer analytics is to transform data into valuable insights that impact organizational goals. With an abundance of organizational goals, petabytes of data at their disposal, and a whole slew of potential techniques for analyzing that data, customer insights professionals often (quite ironically) find themselves in a state of analysis paralysis.
Brad Cleveland Blog
APRIL 8, 2016
Recently, I was reminded about a report that OneReach put together in October. They asked 63 customer service influencers to answer the question “What’s the best way to improve customer service?” The resulting report provides food for thought from multiple angles. It was a privilege to be asked to contribute to the report. You can download the full report here.
Myra Golden
APRIL 8, 2016
I want to talk to you about how to most effectively handle unacceptable employee performance. But before I get to that, let me tell you about a situation with my daughter. I had to take my daughter’s phone from her yesterday. I don’t like that I had to do that, but I had a responsibility to take her phone. We have a rule in our house. Having a smartphone is a privilege and certain actions can result in a phone being taken away.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Brad Cleveland Blog
APRIL 8, 2016
Recently, I was reminded about a report that OneReach put together in October. They asked 63 customer service influencers to answer the question “What’s the best way to improve customer service?” The resulting report provides food for thought from multiple angles. It was a privilege to be asked to contribute to the report. You can download the full report here.
Natalie Petouhof
APRIL 8, 2016
Tweet NICE Systems announced that it has received four prestigious Stevie ® Awards for Sales & Customer Service. NICE won three Silver Stevie ® Awards in the Contact Center Solution New Version category for the following: NICE Engage Platform – The NICE Engage Platform provides comprehensive omni–channel interaction recording. Designed for flexibility, it easily adapts to the unique operational requirements of any call center.
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